Glenlyn Medical Centre

Quick responses across multiple medical issues

I have been consistently pleased with the breadth and standard of healthcare services provided, as well as the promptness of my care across various medical concerns over the past month. Looking back at previous visits, I continue to find the responsiveness of the practice to be noteworthy. I am grateful to all the staff at the practice.

Very bad surgery

The recepcionist is very rude They ignore you, dont care Can’t never get appointments I can’t say anything good about this surgery .

Surgery failed to respond to consultant referral

I recently discovered through my consultant that an attempt was made to contact my GP surgery regarding coordination of ongoing testing for a potential new condition I may be experiencing. My consultant had sent this communication back in March. I only learned today, following another appointment with my consultant, that no response was received and I was never contacted to schedule an appointment or collect the necessary test kit to proceed with the process. I had been specifically assured that the letter to the GP surgery included instructions for them to contact me to arrange this appointment. I am very disappointed. There have been multiple instances that have caused concern. For example, even now after spending over 20 minutes on the phone, the automated system continues to state "you are number 1 in the queue" and "we value your enquiry". This feels misleading to me. I feel let down by the overall system and processes in place - it appears that staff engagement with patients could be significantly improved.

Receptionist and midwife made me feel welcome

First time visiting this facility, and the experience was excellent. I only interacted with the reception staff and a midwife. The receptionist was very friendly, helpful and professional. The midwife was wonderful! She made me feel at ease and relaxed throughout my visit. She took great care to explain each aspect of the process in a way I could understand as a first-time expectant mother. Her approach was excellent and very professional. I would recommend this medical centre to others.

Automated phone system makes reaching reception impossible

The new automated telephone system has proven to be quite problematic. It is difficult to reach the reception team for straightforward queries. Messages left through the automated system rarely receive callbacks despite providing all the necessary details. Requests for repeat medications have been processed slowly and have required persistent follow-up to progress.

Online booking form left unprocessed for days

The practice uses an external call handling service rather than managing phone lines directly. To arrange an appointment, patients must complete an online form. After submitting one on a Wednesday evening, I had received no response by Thursday evening, so I called. I selected the callback option when prompted but nobody returned my call. On Friday morning, I finally reached someone who apologised and said they couldn't locate my submitted form. They took my details again and said a clinician would contact me during the day. As 5pm approached with no call, I rang back out of concern. The person who answered stated they had no record of my previous call and that I wasn't scheduled for a clinician callback. I was asked to resubmit my form. Given it was late Friday, there was no realistic prospect of speaking to a clinician before the weekend. The appointment booking process felt inefficient and gave the impression that patient care was not a priority.

Couldn't get appointment for sick child

I would rate this practice much lower if possible. Not recommended. Unable to secure an appointment when needed for a poorly family member. Had to resort to private healthcare instead. Very disappointing experience.

Thorough consultation with prompt follow-up arranged

I received an excellent consultation that was thorough and well-considered. Follow-up actions were promptly arranged during the appointment.

Felt heard and got the help I needed

The clinician was extremely supportive and took time to understand my worries, arranging all the necessary follow-up investigations.

Felt truly listened to and supported

The healthcare professional I saw was excellent, demonstrating attentiveness, helpfulness, understanding and compassion throughout the appointment. I am very grateful for the care provided.

Good service and felt listened to

A very good service provided by the practice.

Felt listened to and understood quickly

I had an excellent experience at my recent appointment. The clinician demonstrated exceptional skill and quickly identified a solution to my concern. After visiting various practitioners over the past year, I found this appointment to be particularly effective. The professional showed genuine dedication to their work and I felt well cared for. I would recommend this practice highly.

Felt heard and well supported

I appreciate the care and attentiveness shown during my appointment. I felt listened to and was satisfied with the support I received.

Kind and supportive consultation experience

The clinician I saw was genuinely pleasant and among the finest healthcare professionals I have encountered. They demonstrated kindness, understanding, and genuine support throughout my visit.

Professional approach helped understand my son's issues

My son attended an appointment at the practice. The clinician demonstrated professionalism throughout the consultation, providing clear explanations regarding his health concerns and discussing a way forward. Thank you.

Felt genuinely listened to and understood

I had an excellent experience at my appointment. The clinician was incredibly professional, took the time to listen to all my concerns, and explained everything clearly. It's rare to find a healthcare provider who makes you feel so heard and well-cared for. Highly recommend.

Felt genuinely listened to during appointment

During my initial appointment, the clinician demonstrated a friendly demeanor, attentive listening skills, and genuine compassion regarding my circumstances. Should I require future appointments, I would be pleased to see this same healthcare professional again, as I believe they represent a valuable addition to the practice. I am grateful for the support provided during my visit.

Staff didn't listen to my concerns

I would recommend looking elsewhere for your healthcare needs. The team members at this practice did not demonstrate the level of attentiveness and concern I would have hoped to receive during my visits.

Poor service and lack of attention

The standard of care, service and attention provided was disappointing. This has been the least satisfactory GP practice I have experienced.

Felt genuinely listened to and understood

The GP I saw demonstrated excellent clinical knowledge and professionalism. It was evident from our initial conversation that my medical background had been thoroughly reviewed, and a thoughtful approach to treatment was offered that took into account my various health considerations. The clinician listened carefully to my concerns and valued my perspective throughout our discussion. The consultation was conducted with a warm demeanor while maintaining high professional standards, and I found the practitioner to be both approachable and easy to communicate with. I would be pleased to have future appointments with this clinician.