Glenlyn Medical Centre

Reception staff could be more consistent with knowledge

I would greatly appreciate it if the exceptionally supportive and approachable member of the reception team could share their extensive knowledge and excellent patient rapport with their colleagues. This individual is clearly a valued asset to the practice and their approach makes a real difference. Regrettably, my interactions have been noticeably different when other reception staff have been on duty. It would be beneficial if management could provide additional support and training to help all reception team members develop their skills further, so that patients receive consistent service and have their questions answered with confidence regardless of who is at the desk.

Redirected to distant practice without choice

Why are patients being directed elsewhere when this location is the closest option for many of us? The practice appears to be reducing services and accessibility here. Are there plans to relocate or restructure? Obtaining appointments at the preferred location has become increasingly challenging. Would it not be possible to request appointments at the more convenient branch rather than being directed to alternative sites?

Impossible to book an appointment here

Getting an appointment at this practice is extremely difficult. The team members are not particularly helpful, and the booking system appears to have significant issues. Attempting to secure an appointment here is a frustrating experience. The overall service does not seem to meet the needs of patients effectively.

Staff made genuine effort to listen and follow up

I appreciate that others may have different experiences, but I wanted to mention that I've consistently found the team here to be approachable and welcoming. I'm particularly grateful that the clinician made the effort to ring me back in the evening after I wasn't available for an earlier call. They were patient and thorough when discussing my prescriptions with me, taking the time to properly consider my concerns despite what must have been a busy end to their day.

Staff hung up during appointment call

The reception team displayed a dismissive attitude during my telephone call, and the line was disconnected while I was speaking. I was attempting to arrange an appointment following a recent procedure, as I required wound care and aftercare support. Despite my mobility limitations, I was directed to attend an external facility that would have been difficult for me to access given my current physical condition.

Didn't feel heard at my appointment

I was not satisfied with my experience at this general practice and would not recommend returning.

Busy surgery where you're listened to

A well-staffed practice that provides excellent care. The service has consistently been of high quality.

Remote appointment offered ten days after surgery

That's it. That was the last appointment with a remote, telephone-based consultation available within 10 days. I recently had a significant surgical procedure and felt the practice provided minimal support throughout. I was unable to obtain a basic vital signs check from clinical staff before my operation. It seems contradictory that the practice actively recruits new patients from wider areas while struggling to serve existing ones. The facility appears to have adequate reception staff but limited clinical availability. Now that I require a medication review one week post-surgery, the earliest remote appointment offered is in 10 days. While the wait may encourage me to be more mobile, I feel the service falls short of what should be expected. I believe the practice's current capacity and responsiveness are inadequate for patient care needs.

Felt listened to during my appointment

I had a very positive experience at this practice.

Couldn't get an appointment for nearly two weeks

Attempted to schedule a telephone consultation regarding a health concern. The earliest available slot was approximately two weeks away. Questioned whether the practice was particularly stretched, as it seemed difficult to secure even a brief appointment slot. Expressed concern about current NHS capacity pressures.

Moved practices and finally felt properly listened to

I have been attending my previous practice for 27 years and had assumed that all GP surgeries operated with comparable standards. However, since relocating and registering with a new practice, I have been struck by the significant difference in the quality of care received. This experience has made me acutely aware of how inadequate the service at my former practice was. The shortcomings I experienced there were substantial enough that I felt they posed potential risks to patient safety. In my view, the standard of care provided warranted serious concern.

Triage system failed to take chest pain seriously

I felt let down by the triage process at this practice. My mother attended several weeks ago with chest discomfort and was assessed by a clinician who did not take her concerns seriously. She was subsequently admitted to hospital where a serious condition was identified, which could have been managed more effectively if diagnosed earlier during her initial visit. I believe the assessment process failed to recognise the severity of her symptoms, and I am disappointed by what I perceive as insufficient care and attention from this practice, particularly given how significant her health situation became.

Helpful support with medication queries

The healthcare professional I saw today was exceptionally supportive in addressing my concerns about medication access. I'm very grateful for their assistance.

Phone booking system needs urgent fixing

Extremely unsatisfactory experience and quite frustrating. The communication systems appear to be malfunctioning, making it difficult to access services. I believe this practice requires significant changes or should be replaced with a new facility.

Pleasant building with good accessibility features

An appealing facility with a welcoming atmosphere, offering ample seating and convenient lift access to upper floors.

Couldn't get an appointment anywhere

Disappointing experience at this general practice. Unable to secure an appointment at any available time.

Friendly staff made me feel welcome

Highly Satisfactory Experience with Outstanding Team Members Remarkably Courteous Supportive and Well-Mannered

Long wait for callback delayed urgent appointment

This practice falls significantly short of expectations. The appointment system appears inadequate and unsuitable for current needs. When I contacted them regarding an unwell family member requiring urgent care, I was informed a telephone consultation would need to occur first. The callback took considerably longer than seemed appropriate, and the person conducting the call appeared to lack relevant medical training. Subsequently, an appointment was scheduled several weeks away, which did not align with the urgency of the situation. My family member experienced a serious health event shortly after and required hospital admission. I have serious concerns about whether this practice is equipped to meet patient needs effectively.

Practice relies too heavily on non-doctor staff

It is disappointing that this medical practice appears to have reduced the number of doctors on staff in favour of other healthcare professionals. This decision seems to prioritise cost savings over patient care. The management and partners may wish to reconsider their staffing approach. If seeing a doctor is important to you or your family members, you may prefer to seek care at an alternative practice that better meets your preferences.

Impossible to get an appointment here

I would advise against registering at this practice if you are hoping to obtain appointments or communicate with healthcare staff.