Glenpark and Teams Medical Practice

Prescription line severely limited to three hours daily

The prescription service arrangement represents a concerning operational decision. It appears the administrative team are stretched thin due to workload pressures. Management has established a prescription service window from 11am to 2pm, which amounts to 3 hours daily or 15 hours weekly. This limited staffing allocation appears to be a cost-reduction measure for senior management. As a result, the single staff member managing this service becomes overwhelmed, and patients struggle to obtain their prescriptions. I have been a patient at this practice for a considerable time and have never successfully reached the prescription line. I have consistently depended on the goodwill of the main office team, who process requests outside their scheduled duties because they recognise how inadequate the dedicated line is. After approximately 50 unsuccessful attempts during the 3-hour window, it becomes clear why their additional support is invaluable. If this volume of failed contact attempts occurred on a daily basis, the data would be substantial enough for serious analysis. To management: this is not a call for staff to work harder or faster. Your team are already working with tremendous dedication. The solution requires investment—either fund additional hours or establish multiple prescription lines with dedicated staff to handle demand properly. This arrangement raises particular concerns for vulnerable patients, such as older people or those using limited-credit mobile phones, who cannot sustain multiple unsuccessful calls within such a narrow timeframe.

Nurse made staple removal quick and painless

Attended an appointment this afternoon for a post-operative procedure removal following surgery. The healthcare professional was exceptionally quick and efficient, putting me at ease throughout the visit. The procedure was completed in under ten minutes with minimal discomfort experienced. Very grateful for the care received ❤

Quick phone consultation sorted same morning

Excellent practice. Rang in the morning and received a telephone appointment before midday. Much appreciated!

Missed diagnosis led to delayed treatment

A family member was repeatedly given the same diagnosis over a period of more than two years at this practice. Subsequent investigation revealed a different and more serious condition was responsible for the symptoms experienced. This outcome has caused significant distress, as the earlier assessments did not identify the underlying issue. The care provided fell short of expectations, and the family feels the initial approach was inadequate.

Supportive practice that listens to families

I have no complaints about the clinical team and administrative staff at this practice. They provide excellent support in helping me manage the healthcare requirements of my family member. The service provided has been outstanding and I am very grateful.

Couldn't keep to appointment times

The appointment scheduling system proved to be disappointing.

Hard to reach by phone but flexible with appointments

I cannot fault the service provided by the clinical and reception staff, as I have never experienced any issues. The medical professionals are willing to accommodate you during surgery hours if you are unable to secure an appointment through the standard booking system. The main drawback, as others have mentioned, is the difficulty in reaching the surgery by phone, particularly during peak morning hours. However, as I have noted, if you struggle to obtain an appointment, the team makes a genuine effort to fit you in.

Impossible to book an appointment here

I found it difficult to secure an appointment as the available slots seemed to fill up very quickly. Despite calling at opening time, I was unable to obtain a booking as all the time slots had already been taken by the time my call was answered.

Couldn't reach surgery during work break

Received a voicemail during work hours. Attempted to return the call multiple times over the following hour but was unable to get through, as the system kept directing me to try again later. This was frustrating given time constraints, and I was left uncertain about the purpose of the original message.

Impossible to book an appointment by phone

Struggled significantly with the appointment booking process. Required numerous attempts before successfully reaching the practice and was offered limited availability options. This presents a considerable challenge for those with work commitments who need flexible scheduling.

Friendly team and convenient online booking system

The staff here are consistently welcoming and genuinely keen to assist with whatever you need. The clinicians take time to listen carefully and offer thoughtful guidance. I particularly appreciated the convenience of the online appointment booking system, especially being able to arrange visits at times that suit my schedule. I would happily suggest this practice to others.

Fast appointments for genuine health concerns

Excellent clinical staff members who are genuinely supportive. Appointments are scheduled promptly for genuine health concerns and the team is very helpful. Much appreciated.

Reception staff made me feel completely uncared for

I have been a patient at this practice for many years, though I have only required their services more frequently in recent times. The reception team have given me the impression that they are indifferent to patient concerns. Despite having experienced a significant health marker earlier this year followed by considerable discomfort and multiple symptoms, I have found it impossible to arrange appointments in advance or to see the same practitioner consistently. The only option presented to me has been to attend accident and emergency. This apparent lack of concern has contributed to my developing low mood and heightened worry alongside my existing health difficulties. As someone in employment, this practice does not suit my circumstances, as securing an appointment appears to require calling first thing each morning, which demands availability during working hours. This experience has diminished my confidence in the healthcare system and left me feeling unsupported during a challenging time.

Good practice with helpful reception staff

An excellent medical practice.

Friendly staff made all the difference

Wonderful practice with a genuinely welcoming team. Definitely an improvement compared to my previous healthcare provider!

Struggling with phone lines and appointments

We have found our experience at this practice to be quite challenging. Getting through by telephone and arranging repeat medications has proven difficult. The reception team appears to be under considerable strain, which seems to affect their manner and willingness to assist. The clinical staff have shown inconsistency in their approach, though the nursing team has consistently provided a pleasant experience. Securing appointments has also been problematic.