Goldington Road Surgery

Friendly reception staff made the visit worthwhile

This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.

Flexible booking made scheduling easier

The service here is consistently pleasant. I appreciate the updated appointment booking system that allows you to schedule at a time that works for you. The team members are friendly and always ready to assist.

Caring staff made me feel genuinely listened to

I relocated to the area four years ago and registered with this practice. The clinical staff, pharmacy team, healthcare professionals, and front desk personnel have consistently delivered outstanding and compassionate care.

Reception staff made my wife feel at ease

My wife and I attended the surgery, and she was feeling quite anxious about the visit. The receptionist at the desk was incredibly supportive and compassionate, which really helped to put her at ease. We're very grateful for their kindness. The nursing staff were also wonderfully caring and made the experience much more comfortable for us both.

Felt genuinely listened to about my concerns

After struggling with my young child's discomfort and reaching out to the GP for help, we have met a wonderful clinician who has been kind, understanding and really listened to my concerns. The doctor is so knowledgeable and has been able to give me a realistic routine to help with my child's discomfort and is continuing to follow up so we have the consistency which is extremely helpful.

Quick online booking and friendly service

Managed to secure an appointment shortly after submitting my online request. The staff were welcoming and demonstrated genuine concern for my wellbeing. Had a really positive experience with the service provided. Thoroughly satisfied with the visit.

Felt truly listened to during appointment

I recently had an evening appointment to discuss some ongoing symptoms I've been experiencing. I find it challenging to articulate my feelings verbally, as speaking about them makes them feel more tangible, whereas keeping things private and maintaining my usual routine feels more manageable. In my view, the clinician I saw demonstrates exceptional dedication to patient care. They genuinely listen to what patients express and collaborate to achieve the best possible results. They demonstrate kindness, empathy, and are someone you can rely on to advocate for your wellbeing. I value consistency and prefer to see the same healthcare provider, someone I can place complete confidence in, even if it means waiting a couple of weeks for a routine appointment. I have been registered at this practice for a considerable time and have encountered multiple clinicians and administrative staff during my time here. I find it disheartening to see some of the critical feedback about this surgery. Everyone deserves quality healthcare for themselves and their loved ones, and based on my experience this practice delivers excellent care. I have never experienced difficulty obtaining an appointment, and I have consistently found the reception team to be extremely supportive, particularly given that they often bear the brunt of people's frustrations. You can still communicate your needs effectively while treating staff with respect. There is too much negativity around us, and the team at this surgery are all wonderful. I think people sometimes overlook the fact that these are human beings with genuine emotions.

Caring practice that actually listens to concerns

I feel this healthcare professional genuinely cares about their patients' wellbeing. They work efficiently and make a real effort to provide thorough care. They take concerns seriously and are willing to investigate symptoms carefully, rather than dismissing them, which I really appreciate. I hope they continue to approach their work in this same manner.

Receptionists and doctors who genuinely listen

I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that many of my friends experience with frequent criticism of their healthcare providers. The practice staff, from receptionists to nursing team to doctors to practice managers, genuinely care about their patients and the support they provide. Not only are appointments made available in a timely manner, but where needed, follow-up support is systematically offered. Unlike many of my friends, I have never felt that I am burdening them with my concerns or that during consultations, I should rush through. As a patient managing a recurring health condition, I feel strongly that because of the swift and accurate clinical attention I have received, it has made a significant difference to my wellbeing and outcomes. Thank you to this practice for prioritising your patients, for caring, for listening and for being an excellent team. Your efforts do not go unnoticed!

Helpful staff made me feel reassured

I have seen a healthcare professional who was exceptionally helpful, kind and reassuring. Investigations were performed and the findings were clearly communicated to me. The practice was welcoming, well-lit and maintained to a high standard of cleanliness. The front desk staff were accommodating and readily assisted with paperwork. When I experienced difficulty accessing information for a questionnaire, a member of the reception team provided helpful guidance over the telephone.

Friendly reception staff made me feel welcome

The reception team were wonderful, displaying politeness and friendliness throughout. The clinical consultation was outstanding, and I felt at ease and able to communicate openly. The healthcare professional listened carefully to my concerns and took them seriously. They are clearly a valued member of the practice. Thank you.

Nurse put me at ease during procedure

Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and experienced, it was so efficiently painless and it's all thanks to their expertise and careful approach! So thank you to the team! 😁🤗☺️

Reception staff dismissed my concerns unfairly

The nursing staff member displayed behaviour that felt discriminatory towards my son during his visit. I have concerns about whether raising this matter with the practice would result in any meaningful action or response.

Kind and sympathetic approach to my care

I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she recommended proved effective in a relatively short timeframe.

Blood test went smoothly without any fuss

I attended the surgery this morning for a blood test in one of the clinical rooms. The procedure was painless and the healthcare professional who carried out the test was excellent. However, I now feel rather guilty as I cannot recall their name. My thanks to all the staff at the practice, especially the phlebotomist who performed the blood sampling!

Friendly approach made me switch surgeries

I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and positive, particularly in contrast to my previous frustrations with my former surgery.

Receptionist was unhelpful and dismissive

The receptionist's manner was quite abrupt, and they appeared uncertain about how to handle the situation.

Condescending attitude and poor medication explanation

I previously had a positive impression of this practice, but my recent experiences have been disappointing. I found one of the partners to have a condescending manner and felt they were unhelpful with my care. I was prescribed medication but felt inadequately informed about potential effects and would have appreciated more thorough explanation. I am considering making a formal complaint about this experience.

Quick appointments and genuinely caring staff

I have been a patient at this practice for nearly three years and have found nothing to fault. When I needed to take time away from work, the team handled the necessary documentation promptly and demonstrated genuine compassion towards my circumstances. More recently, I required blood work and a subsequent consultation, both of which were arranged and completed with impressive speed and efficiency. I am grateful to all the staff members at the practice.

Online booking system needs improvement

The practice itself is excellent, however the new online system has significant issues. Previously, booking appointments by phone was straightforward and efficient. The process for obtaining repeat medications through the new system is problematic, with delays that are frustrating. After a week, the prescription authorisation still hasn't been completed, and this is the second occasion this has occurred. Due to the extended wait times, I'm considering alternative options online. This experience has prompted me to explore other surgeries as an alternative.