Goodman's Field Medical Practice
Poor! (21 reviews)
Poor! (21 reviews)
Patient feedback reveals a practice with significant challenges in appointment access and booking systems, alongside pockets of strong individual staff performance. The appointment booking experience emerges as a consistent pain point, with patients reporting difficulties accessing same-day appointments, app system failures that close within hours of opening, and phone queues requiring extended wait times. Long waiting periods to reach reception staff and lack of follow-up communication compound these access issues. Patients also describe frustration with ineffective booking processes and limited appointment availability, with some experiencing repeated failed attempts to secure consultations.
In contrast, several reviews highlight positive interactions with reception and clinical staff members who demonstrate courtesy, responsiveness, and supportive communication. The practice environment is noted as clean and modern. Patients report satisfaction with doctors described as knowledgeable and professional in their care delivery. Some staff members received specific praise for going beyond standard service to assist patients, including flexible rescheduling and attentive communication throughout the care process.
The mixed feedback suggests the practice delivers competent clinical care and benefits from dedicated staff members, yet struggles significantly with operational systems and appointment accessibility. Patients indicate that booking infrastructure and phone responsiveness require urgent improvement to match the quality of individual staff interactions and the modern facility itself.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
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Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a practice with significant challenges in appointment access and booking systems, alongside pockets of strong individual staff performance. The appointment booking experience emerges as a consistent pain point, with patients reporting difficulties accessing same-day appointments, app system failures that close within hours of opening, and phone queues requiring extended wait times. Long waiting periods to reach reception staff and lack of follow-up communication compound these access issues. Patients also describe frustration with ineffective booking processes and limited appointment availability, with some experiencing repeated failed attempts to secure consultations.
In contrast, several reviews highlight positive interactions with reception and clinical staff members who demonstrate courtesy, responsiveness, and supportive communication. The practice environment is noted as clean and modern. Patients report satisfaction with doctors described as knowledgeable and professional in their care delivery. Some staff members received specific praise for going beyond standard service to assist patients, including flexible rescheduling and attentive communication throughout the care process.
The mixed feedback suggests the practice delivers competent clinical care and benefits from dedicated staff members, yet struggles significantly with operational systems and appointment accessibility. Patients indicate that booking infrastructure and phone responsiveness require urgent improvement to match the quality of individual staff interactions and the modern facility itself.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse one year ago
Bad!
Appointment
BadReception
PoorCleanliness
AverageCare
BadRespect
PoorSeen On Time
BadTerrible, not much else to say
Honestly the worst GP practice I have experienced. I recently switched from a different GP to Goodmans field health care as this is much closer to me so I assumed it would be convenient. However, when trying to book an appointment, they only allowed same day appointments where you have to call early morning and hope there’s availability. They have a new system where you can consult online which I tried where it states that online consultations are available for about 8 hours everyday however when attempting to get online consultation, they end up closing within the hour of even opening. On top of this, when calling to arrange an appointment, they would ask to provide more details and be consulted by a doctor through a messaging system, which I had to call numerous times to be given updates on. I also previously had a rash which they advised me to go to the pharmacy next door to purchase recommended medication. I then realised the medicine they advised me on getting, I got completely ripped off paying an excess of about £10-15 more when I could have just purchased this from alternative suppliers such as Superdrug’s. My honest opinion is the pharmacy is out to make profit more than helping patients. I would strongly advise researching elsewhere for any suggested medication as I can almost guarantee you will find it cheaper elsewhere. I have tried for about a week to get a consultation regarding a muscle problem however it’s very difficult to even get in touch. Do not be fooled by the modern structure and cleanliness of this place. Prioritise your health, experience other general practitioners which will give you a much better insight on the terrible service that is provided here at this quite new practice. I will now be switching back to my previous GP as health is more important than experiencing modern technology and a clean and aesthetically pleasing building.