Gorton Medical Centre

Staff were dismissive and hung up the phone

I found the staff conduct to be unprofessional throughout my visit. The interactions felt dismissive and disrespectful, with body language that suggested a lack of engagement. I also experienced what appeared to be an abrupt end to a phone call, which I felt was inappropriate for a healthcare setting. It seems there may be a need for improved communication training, as the overall approach to patient interaction fell short of what I would expect. This experience has left me concerned about the standard of care provided more broadly. I am quite dissatisfied with my visit.

Long wait for complaints to be resolved

Extremely poor experience at this practice - would strongly advise caution. I felt I received inadequate care and subsequently required hospital admission. I attempted to lodge a formal complaint but found the process frustratingly slow, with minimal progress after several months. Despite the modern facilities, I have serious concerns about the quality of care provided here and would not recommend this practice.

Surgery ignores requests and cuts off calls mid-conversation

This practice was once considered excellent during my earlier years, but it has significantly declined. I receive far more notifications about closures and staff development days than I do contact from family members. The current staff appear to lack adequate training, and communication feels poor. When I attempted to arrange an appointment after an initial consultation, I was directed to seek a different practitioner. Upon finally getting through to book, I was disconnected while trying to confirm the appointment details. I subsequently heard nothing for two months, and only learned from a helpful receptionist that I had apparently missed two phone consultations without receiving any notification or voicemail about these missed appointments. I made multiple requests to see a different practitioner due to the nature of my concern, yet I ultimately ended up being seen by the same person who had previously declined to help me, and they proceeded with the consultation anyway. The whole experience felt poorly managed, and I can now understand why this surgery receives such consistently negative feedback from patients.

Friendly reception made the visit worthwhile

I had an excellent experience at Gorton Medical Centre today. The healthcare professional I saw was outstanding, demonstrating professionalism and genuine compassion throughout the appointment. I'm very grateful for the care provided.

Constant cancellations make appointments impossible

Every time I book an appointment, it seems to get cancelled or I receive a message that the surgery is closed on that day. This has been happening consistently for quite some time now. I've also been attempting to get a consultation regarding some test results, but haven't been successful so far. It's incredibly frustrating, to put it mildly.

Impossible to reach by phone for appointments

I've been attempting to reach the practice for several days without success in getting through on the phone. I'm quite frustrated by this situation. I've historically stayed away from seeking medical care due to previous disappointing experiences. I finally felt it was necessary to get checked out, but I'm unable to secure an appointment. This has been really disappointing. 😥

Seven minute slots left issues unresolved

I found the appointment unhelpful. When I raised my concerns, I felt the clinician relied heavily on external resources rather than drawing on their own expertise. The standard appointment duration meant I could only address part of what I needed to discuss. I subsequently contacted the hospital the same day, and they indicated that more could have been done to support me during my visit. I've now had to schedule a longer appointment to cover the remaining issues. The experience felt like a waste of time, and I'm frustrated with the level of care provided. The service has declined significantly from my previous experiences.

Felt properly listened to and reassured

My husband recently had an appointment at the hub where he was seen by a clinician who was excellent with us and explained his results in great detail very clearly, putting him at ease. It's just a pity this clinician only works at the hub on one day of the week. Should my husband need a follow up appointment we will definitely be requesting to see this same clinician again.

Long waits and staff didn't listen to concerns

Terrible experience, would not suggest to anyone. Had an appointment scheduled for the afternoon but waited significantly longer than expected and was not seen by that time. When I inquired at reception about the delay, I was given a brief explanation that they were running behind schedule. The practice does not appear to follow up on appointments adequately, and staff did not seem to give my concerns proper attention. I would advise others to look elsewhere.

Practice needs significant staff changes

The entire team at this practice requires significant changes.

Couldn't get through on the phone

This practice did not meet my expectations.

Reception staff could improve their manner

The receptionist displayed a lack of courtesy and politeness during my interaction. Their manner came across as dismissive and unhelpful. It's understandable that patients may respond negatively when they feel they have been treated disrespectfully, as poor communication from staff can set a negative tone for the entire visit.

Long wait times at this surgery

This appears to be a very poorly rated surgery experience.

Receptionists could be friendlier at this practice

I'm uncertain about the clinical staff at this practice, but I found the reception team to be quite unwelcoming. I'm not sure what the reason for this was.

Doctors don't listen to your concerns

I found the care here fell short of my expectations. The clinical team did not seem to engage with my concerns or take into account information from my previous appointments. I felt the need to seek alternative medical opinions on several occasions, and I found those perspectives more helpful. After repeated experiences of feeling dismissed, I made the decision to change practices. I believe there are other healthcare providers who would better meet my needs.

Impossible to book an appointment here

Unable to secure an appointment at this practice. Called first thing in the morning and found myself far back in the queue, with no availability remaining by the time I reached someone despite ringing promptly when the lines opened. Found this quite frustrating. The reception staff were unhelpful in addressing my situation. Very disappointing experience overall.

Reception staff weren't helpful or professional

The service fell short of professional standards. I have serious concerns about the quality of care being provided. The competence level is disappointing. This is deeply troubling. I was surprised to learn about the qualifications of the staff answering phones, which seems questionable.

Respectful treatment makes all the difference here

I have been attending this surgery since 1988 and have witnessed various changes among the clinical and administrative staff over the years. I can genuinely say that throughout this entire period, I have not experienced any issues with the team members. There was one female clinician whom I found to be somewhat abrupt and lacking in empathy, though she was an exception. Following the relocation to the hub, I have encountered no difficulties with any of the doctors or staff. This may be partly because I approach interactions with courtesy and respect, even when matters do not resolve smoothly initially. I have observed that certain patients display behaviour in the surgery that is quite disrespectful, and their conduct towards staff members is concerning to the point where I would find it difficult to continue assisting them if I were in that position. The individuals working at the hub are making genuine efforts to provide good care, and the behaviour of some patients is an area that warrants reflection. The team continues to perform admirably despite challenging circumstances, and many patients, including myself, are genuinely grateful for their dedication and hard work. Thank you for your commitment.

Long wait times for routine appointments

I contacted the practice last month to arrange an appointment regarding supplements during my pregnancy. The earliest available slot was not for several weeks. I found this waiting time to be quite disappointing and felt the service fell short of expectations.

Website contact details could be clearer

The website appears to be missing contact information for reaching out via email.