Gorton Medical Centre
Bad! (83 reviews)
Bad! (83 reviews)
Patients report significant and persistent difficulties accessing the practice, with telephone contact proving particularly problematic. Lines are frequently busy, disconnected, or unanswered, making appointment booking extremely challenging. When contact is eventually established, reception experience is frequently described as unwelcoming and dismissive, with staff interactions lacking courtesy and professionalism. Communication from clinical staff has also been inconsistent, with some patients experiencing dismissive or insensitive consultations, inadequate follow-up, and insufficient continuity of care.
Appointment availability remains a major concern, with extended waiting times both for booking and at visits, alongside operational issues including cancellations and missed appointments without notification. Administrative processes show gaps in responsiveness, including delays in prescription transfers, missing documents, and poor coordination between departments. Several patients report feeling unsupported during vulnerable periods, including end-of-life care and post-hospital discharge situations.
Positive feedback acknowledges professional clinical staff who demonstrate genuine care and clear communication when appointments are secured. Some patients report welcoming reception teams and supportive nursing staff. However, these positive experiences appear inconsistent across the practice, with quality of care and service varying significantly depending on which staff member is encountered.
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Patients report significant and persistent difficulties accessing the practice, with telephone contact proving particularly problematic. Lines are frequently busy, disconnected, or unanswered, making appointment booking extremely challenging. When contact is eventually established, reception experience is frequently described as unwelcoming and dismissive, with staff interactions lacking courtesy and professionalism. Communication from clinical staff has also been inconsistent, with some patients experiencing dismissive or insensitive consultations, inadequate follow-up, and insufficient continuity of care.
Appointment availability remains a major concern, with extended waiting times both for booking and at visits, alongside operational issues including cancellations and missed appointments without notification. Administrative processes show gaps in responsiveness, including delays in prescription transfers, missing documents, and poor coordination between departments. Several patients report feeling unsupported during vulnerable periods, including end-of-life care and post-hospital discharge situations.
Positive feedback acknowledges professional clinical staff who demonstrate genuine care and clear communication when appointments are secured. Some patients report welcoming reception teams and supportive nursing staff. However, these positive experiences appear inconsistent across the practice, with quality of care and service varying significantly depending on which staff member is encountered.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Siratt S.
4 years ago
Bad!
Helpful staff let down by one clinician
The receptionists and nursing staff make genuine efforts to assist patients, however my experience with one particular clinician was disappointing. I found them to be unhelpful and dismissive during my visit, which made an already challenging situation more difficult. I felt they were unwilling to provide the support I needed, which led to me having to reschedule my appointment. I would have preferred a more compassionate approach given the circumstances.
Oj B.
4 years ago
Poor!
Staff attitude needs significant improvement
It's disheartening to witness the decline in standards at this practice. One would think that maintaining professionalism and courtesy would be straightforward, yet there appears to be significant room for improvement across the entire team. Staff would benefit from comprehensive training covering interpersonal skills, professional demeanor, communication style, and compassionate patient engagement, particularly when dealing with individuals who are already vulnerable. I have experienced multiple interactions that left me feeling unwelcome and undervalued, as though receiving care were an inconvenience rather than a service being provided. The overall approach feels dismissive and concerning. Without meaningful changes to how staff interact with and treat patients, the practice risks serious damage to its reputation. The standard of patient interaction I have witnessed is genuinely troubling.
Teresinha C.
4 years ago
Bad!
Couldn't get through on the phone for weeks
I found it more helpful when I could speak with the practice directly. I brought my child in with health concerns and was hoping to arrange a referral to a specialist. Unfortunately, I experienced difficulty getting through by phone over a period of several weeks. The lack of responsiveness made it challenging to progress with the care I was seeking. I would have appreciated better availability when trying to contact the practice.