Gosforth Memorial Medical Centre
Average! (66 reviews)
Average! (66 reviews)
Patient feedback reflects a mixed experience across the practice. Clinical care is consistently praised as competent and professional, with many patients reporting satisfaction with the quality of consultations and continuity of care when seeing preferred practitioners. Reception and clinical staff are frequently described as courteous, supportive and helpful.
However, significant access challenges emerge as a dominant concern. Appointment availability has become increasingly difficult, with patients reporting lengthy waits of several weeks and struggling to secure timely slots. Telephone system failures are widely cited, including frequent disconnections, extended hold times, and calls dropping without queuing mechanisms. The booking process is described as unclear and complicated, creating barriers particularly for those with anxiety or competing demands.
Service quality appears to have declined notably following a recent merger, with patients reporting deterioration in prescription processing times, reduced phone accessibility, and inconsistent communication from staff. Some patients note the practice previously operated more smoothly. While newer digital systems have improved the experience for some users, others find them inaccessible or impractical. Reception staff courtesy varies, with some patients experiencing dismissive or unwelcoming interactions. Overall, the practice demonstrates strong clinical capability but faces substantial organisational challenges affecting patient access and service consistency.
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Patient feedback reflects a mixed experience across the practice. Clinical care is consistently praised as competent and professional, with many patients reporting satisfaction with the quality of consultations and continuity of care when seeing preferred practitioners. Reception and clinical staff are frequently described as courteous, supportive and helpful.
However, significant access challenges emerge as a dominant concern. Appointment availability has become increasingly difficult, with patients reporting lengthy waits of several weeks and struggling to secure timely slots. Telephone system failures are widely cited, including frequent disconnections, extended hold times, and calls dropping without queuing mechanisms. The booking process is described as unclear and complicated, creating barriers particularly for those with anxiety or competing demands.
Service quality appears to have declined notably following a recent merger, with patients reporting deterioration in prescription processing times, reduced phone accessibility, and inconsistent communication from staff. Some patients note the practice previously operated more smoothly. While newer digital systems have improved the experience for some users, others find them inaccessible or impractical. Reception staff courtesy varies, with some patients experiencing dismissive or unwelcoming interactions. Overall, the practice demonstrates strong clinical capability but faces substantial organisational challenges affecting patient access and service consistency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Cathryn H.
7 years ago
Excellent!
Easy online booking and friendly staff throughout
Excellent practice. I've found it straightforward to obtain appointments and the online booking system is very user-friendly. The reception team and clinical staff are consistently pleasant and supportive, and the clinicians demonstrate genuine commitment to patient care. I'm very satisfied with the overall service. I've been attending this practice for many years.
Jacqueline C.
8 years ago
Poor!
Hard to book appointments at this practice
Accessing appointments at this practice has proven quite challenging. I was recently informed that the earliest available slot with my GP is approximately four weeks away. This timeframe feels inadequate for my needs. While the clinical staff members are highly competent and provide good care, the difficulty in securing timely appointments is a significant concern. In previous years under different management, I was able to obtain appointments much more promptly.
Alison T.
8 years ago
Excellent!
Long-term patient values consistent reliable care
I have been a patient at this practice for more than three decades and have consistently experienced high-quality care throughout my time there. I would gladly suggest them to others.
Syed A.
8 years ago
Bad!
Appointments consistently run behind schedule
Appointments do not run to schedule.
Jessica C.
8 years ago
Poor!
Booking process left me feeling confused
I found the booking process rather challenging, as the staff member I spoke with provided unclear guidance on how to arrange an appointment. I haven't managed to secure one yet. I wouldn't suggest this practice to others who experience anxiety, as I do.
Jonathan G.
9 years ago
Excellent!
Well organised practice with smooth online booking
Appears to be a well-run practice with convenient online appointment scheduling. I have been satisfied with all the staff members I have encountered there.