Grafton Square Surgery

Excellent Doctors, Nurse and receptionists

Such helpful staff at this surgery - the receptionist (Perri) is outstandingly helpful. All the Doctors are excellent , that I have seen, namely Dr Buxton, Dr Stainer and Dr Popov. Cannot recommend this surgery highly enough and 100% recommend. Appointments are very easily made and eveyrone is so helpful Thank you

Receptionists genuinely helpful and always listen

This is the finest medical practice I have been a patient at. The team consistently makes genuine efforts to provide assistance, though like many facilities they sometimes face capacity constraints that mean not everything can be addressed straight away. The front desk staff are truly supportive, and I have always left appointments feeling that my concerns were properly heard and taken seriously.

Timely appointments and concerns taken seriously

I have received excellent care at this practice. Despite the challenges facing primary care services, I have consistently been able to obtain appointments without significant delays. My health concerns have always been treated with appropriate attention, and the clinical team has consistently demonstrated helpfulness and professionalism.

Friendly and helpful staff throughout

The medical team, nursing staff, and administrative personnel all provided excellent service.

Front desk staff really listened and helped

I am very happy with the front desk staff at the surgery location. The receptionist was particularly helpful and provided excellent support. Thank you for your assistance. You demonstrated fantastic problem-solving skills.

Friendly staff made time for me

I recently relocated to the area and registered with the local practice. The surgery itself is an attractive building, and during my initial visit, the team demonstrated professionalism and warmth whilst giving me their full attention. I found it straightforward to arrange an appointment with a knowledgeable clinician at a time that suited my schedule. Overall, it was a very encouraging experience and I'm grateful for the service received.

Reception team made us feel genuinely supported

The team at this practice is fantastic. The reception staff, clinical staff and doctors are caring, understanding and proactive. My family feels very supported. Thank you so much.

Felt listened to and treated with care

I attended an appointment today and the clinician was lovely. I was quite worried and they listened carefully and examined me with care and respect. Very pleased and grateful.

Friendly practice with quick appointment access

We have been patients at this practice for over 3 years and consistently call early in the morning to secure appointments. All of the clinicians we have encountered have been excellent, and given that we have a young child, we find ourselves visiting the surgery regularly. We would happily recommend this practice to others.

Reception staff made me feel genuinely welcome

From the moment I arrived at reception through to all the clinical staff I've encountered, everyone has demonstrated such warmth, friendliness, and genuine support. I'm truly grateful for the experience!

Helpful support when medicine wasn't available

Excellent support! The clinician managed to fit us in at short notice and then made efforts to help obtain an appropriate prescription when our preferred medication wasn't in stock. Would definitely recommend.

Staff were genuinely helpful and the place was clean

The team members are consistently supportive and eager to assist. The facilities are always well-maintained and the clinical staff demonstrate empathy and compassion in their approach.

Quick appointment booking made all the difference

I recently registered with this practice after noticing the positive feedback shared online. My initial appointment today proved to be an exceptionally positive experience at a GP surgery. I was able to secure an appointment promptly, and the welcoming reception team were helpful in accommodating my preference to see a practitioner of a particular gender. The clinician I consulted with demonstrated outstanding professionalism and compassion. It was particularly meaningful to feel genuinely heard during the consultation. The explanations provided were clear and thorough, and the attentiveness shown to my concerns was remarkable. The summary of next steps at the conclusion of the appointment was especially valuable. Given the current demands facing the NHS, it is encouraging to encounter a practice operating at such a high standard. I would gladly recommend this surgery to others.

Registration completed in just one day

I relocated to this GP practice during the summer and have found myself very satisfied with the standard of care provided. The registration process was efficient, being completed within a single day, and this smooth start made the transition to a new practice straightforward and hassle-free. I have attended appointments with two separate clinicians, and both demonstrated considerable empathy, professionalism, and a reassuring manner. They gave me their full attention, communicated clearly about my health matters, and ensured I felt at ease with the treatment approach. I never experienced any sense of being hurried, and my health worries were handled with appropriate seriousness. On the one occasion I needed to request an urgent same-day appointment, the experience was handled very well. My morning call was accommodated promptly, which provided welcome peace of mind and helped alleviate my anxiety about the situation. In summary, this is a well-run practice with a compassionate team. I feel assured about my choice to register here and would be comfortable recommending it to others seeking a new GP.

Reception team helped secure same day appointments

This is undoubtedly the finest medical practice I have encountered. The team consistently demonstrates exceptional commitment, especially through the range of preventative health checks made available on a regular basis. Appointment slots via the online system are frequently obtainable within the same day, and when these are unavailable, there are numerous alternatives across the following days. A call to reception early in the day has reliably resulted in same-day availability when urgency was needed, with staff members throughout displaying genuine warmth and enthusiasm in their support.

Staff were helpful and accommodating at reception

This is a great surgery. The staff are consistently accommodating, helpful and friendly. I have my medication reviews here and the clinician conducting them is always a pleasure to speak with.

Felt genuinely listened to at last

The finest standard of care I have experienced at a medical practice.

Helpful practice that really listens to you

Consistently there to offer assistance and provide peace of mind. The medical staff demonstrate empathy and maintain a genuine, approachable manner.

Reception team helped chase my X-ray through

The reception team was particularly helpful in following up on an imaging referral that I required. They went above and beyond to help arrange it. Thank you.

Friendly reception made the visit worthwhile

Outstanding primary care experience