Grafton Square Surgery

Felt listened to and well treated

Consistently excellent care, much appreciated ❤️

Friendly staff made the appointment process smooth

The team members, including both clinical and administrative staff, were welcoming and helpful. Appointment scheduling was flexible and convenient, and the overall service was of a high standard.

Efficient and genuinely charming from start to finish

Finest medical practice I've experienced – consistently well-organised and pleasant. Would strongly suggest to others.

Caring staff who really listen

Excellent practice with a wonderful and compassionate approach to patient care.

Friendly reception and thorough explanations

Had a very positive experience at this practice. The clinic runs smoothly and efficiently, with welcoming reception staff and a healthcare professional who was excellent. The clinician took time to listen attentively and provided clear explanations about the assessment and recommended approach. Would recommend to others.

Long-term patient appreciates consistent care and dedication

I have been a loyal patient at this practice for over a decade. Having a background in the healthcare sector, I appreciate the commitment demonstrated by the staff here. The service is reliable, compassionate, well-organised and delivers positive outcomes. I am grateful for the dedication shown by everyone involved.

Reception staff were genuinely helpful and friendly

Excellent welcome and outstanding support throughout my visit.

Flexible appointments made fitting in healthcare easier

Hello everyone, I wanted to share how fortunate I feel to have discovered such a wonderful healthcare team. The entire staff, including clinical professionals, support workers, and administrative personnel, have been exceptionally helpful and understanding. Given my frequent travel commitments and the challenges this creates for scheduling appointments, their flexibility and accommodation have been truly invaluable. I would certainly recommend this practice to anyone seeking a caring and supportive medical environment. I am particularly grateful to all members of the team for their compassionate approach and dedication. Thank you sincerely. Kind regards X PS Wishing everyone good health and warmth during the winter months ♡

Friendly staff made the visit straightforward

Outstanding experience with welcoming and supportive team members.

Quick appointment with helpful staff

Extremely helpful, rapid appointment with both clinical staff members 👍👍

Staff listened and respected my concerns

I have been attending this practice for a decade and have consistently experienced thoughtful and respectful treatment from all members of the team. I have always felt comfortable discussing my health concerns openly, with the assurance that my privacy is properly maintained. I would like to express my appreciation to everyone at the surgery for their outstanding professionalism and dedication to their work. With warm regards

Quick to answer the phone at opening time

Excellent practice with prompt response times when contacting early in the morning. The guidance provided was helpful, and the preventative health assessments were of high quality. Would recommend to others.

Faster phone queues make a real difference

I've observed a noticeable improvement in how quickly calls are answered at this practice. Reaching the reception team is considerably faster than previously, which is particularly helpful when you require timely support. The reception staff member demonstrated excellent efficiency, politeness, and responsiveness to enquiries, creating a seamless and well-managed experience overall. It's encouraging to witness the practice making ongoing efforts to enhance their patient service. Thank you to the team for providing such a positive experience!

Easy booking and minimal waiting time

I had a pleasant experience at the practice. The appointment booking process was straightforward, and I didn't have to wait long.

Felt heard and got practical advice

I was satisfied with my recent visit. I had the opportunity to discuss my health concerns with the clinician and received helpful guidance regarding my situation, along with the medication I needed.

Consistent care with thorough explanations

I have been a patient at this surgery for many years and have consistently had positive experiences. While I don't always see the same clinician, each one I've encountered has been excellent. During my most recent appointment, which I attended with my husband, the healthcare professional spent considerable time providing detailed explanations and guidance. I never felt hurried or treated as simply the next person in the queue. The individualised care provided is something that stands out as increasingly rare in modern healthcare settings.

Staff kept me well informed throughout

The staff members are approachable and communicative, providing a comprehensive healthcare service that makes me feel supported and valued. I have remained a patient for many years because of the consistently excellent standard of care and attention received.

Helpful and supportive over many years

I have been attending this practice for 8 years. The staff have consistently provided helpful and supportive care whenever I have required medical attention.

Helpful staff made last minute appointment possible

Excellent service with great effort made to accommodate a last minute appointment request.

Quick booking and friendly reception staff

The appointment booking process is very efficient, and the reception team are excellent!