Grafton Square Surgery

Friendly reception and quick appointment available

The reception staff were welcoming and helpful, the practice is situated in a convenient location, and the facilities were clean and well-maintained. I was able to get an appointment promptly, and the clinician provided clear explanations throughout my visit, making me feel informed about what was happening.

Friendly staff who actually made me laugh

I have been a satisfied patient for quite some time now. The team here is genuinely friendly and approachable. The staff members are personable and create a pleasant atmosphere.

Clean, welcoming practice with helpful staff

The entire team at this practice, including clinical staff, administrative personnel, and pharmacy professionals, demonstrates exceptional kindness, helpfulness and expertise. The facility itself is well-maintained, inviting and easy to access, and I've consistently been able to secure appointments without difficulty. Overall, a thoroughly excellent medical practice.

Prompt phone answers and flexible appointments

An excellent healthcare provider that I have experienced. This practice demonstrates outstanding organisation – telephone calls are answered promptly, the team is courteous and supportive, appointment scheduling is accommodating, and referrals to secondary care are processed efficiently – I am extremely pleased with the service received.

Quick appointment and felt properly listened to

Had a very efficient appointment and received excellent care. Much appreciated.

Staff reply quickly to emails and queries

Relocated to this GP practice based on positive recommendations and have found the clinical team to be excellent, with staff members consistently going the extra mile to ensure patients are seen promptly and responding very quickly to written enquiries. Like many GP surgeries currently, there can be delays in reaching someone by phone or securing routine appointments, though the practice does make genuine efforts to accommodate same-day consultations when medically necessary.

Staff made time for my emergency

I have had a wonderful experience at this surgery. The staff are polite, efficient, and will try hard to accommodate you when you need urgent care. Every clinician I have dealt with has been careful, thorough and understanding. Very impressed.

Receptionists made booking straightforward and pleasant

I consistently have a positive experience at this surgery. The reception team members are invariably courteous, well-informed, supportive and approachable while maintaining professionalism. Waiting times for appointments are typically minimal. The practice demonstrates flexibility when circumstances require it. The clinical care provided to me throughout my time as a patient has been appropriate and proactive. I am very grateful for the service received.