Grange Park Surgery

Long-term patient satisfied with consistent care

Have been a patient for many years and remain very satisfied with the service provided.

Friendly reception made me feel welcome

Wonderful welcoming atmosphere. Compassionate care.

Reception and staff made caring difference

My father recently registered with this practice and I provide his care support. We've needed to access their services frequently since his registration and have found the team consistently excellent on every occasion, whether dealing with reception staff, clinical nurses, or medical practitioners. The entire team demonstrates genuine compassion and helpfulness across all interactions. I'm very grateful for the standard of care provided. The experience has been notably positive compared to my own healthcare provider.

Reception staff made me feel genuinely valued

Outstanding medical practice with highly competent clinicians. The approach is both practical and compassionate. The front desk team consistently provide exceptional service. I would encourage patients to appreciate the quality of care available to them at this facility.

Friendly reception made me feel welcome

This is such a wonderful medical practice! I really appreciate it!

Felt genuinely listened to and cared for

I feel very fortunate to receive care from the team at this practice. They demonstrate a high level of professionalism, warmth, and genuine concern for their patients. If it were possible to award more than five stars, I would do so without hesitation.

Turned away when injured, then helpful with prescriptions

My elderly mother recently experienced a fall in the garden and attended the surgery with a visible injury. Upon arrival, she was informed by a member of staff that they were unable to see her at that time and suggested she seek care elsewhere. Feeling shaken by the incident, my mother left without receiving treatment. A week later, when she required antibiotics, the clinician expressed surprise at the care she had received during her initial visit. This experience felt inconsistent, and I felt disappointed by the lack of support offered at that moment, such as guidance on alternative options or emergency services. However, I recognise that the practice has provided good care on other occasions. For instance, they recently handled a prescription matter very well, with the reception team promptly liaising with the pharmacy to resolve the issue.

Reception staff made a real difference today

The quality of customer service has been variable, though there have been recent improvements. I recently interacted with the reception team, and they were exceptionally helpful and provided assistance beyond what was expected. The clinical team has consistently delivered excellent care throughout my time as a patient.

Felt heard and given proper time

Excellent service. The healthcare professional took time to listen carefully and fully understood all my symptoms, carried out all necessary examinations, then made detailed computer records and provided treatment with clear explanations. The approach felt appropriate for my needs. Thank you very much. I felt reassured by the care received.

Waiting room reading helps pass appointment time

I attend a local surgery to address various health concerns. I've had assessments for respiratory symptoms including coughing and general illness, as well as ear-related issues that occurred alongside a cold. The clinical staff have been helpful in managing these conditions, and I've received appropriate treatments including injections and blood tests when needed. I expect to continue receiving care for many years to come. While waiting for appointments, I often bring reading material to pass the time in the waiting area, and I visit whenever I'm feeling unwell.

Reception staff made registration process difficult

I recently registered with a new practice after switching from my previous one. The receptionist I encountered at the desk was quite unfriendly and didn't seem particularly keen to assist me. Despite this, I was provided with all the necessary paperwork required for registration and I'm hopeful the process has been completed successfully. It appears that customer service may not be a particular strength of the practice. :)