Grangewood Surgery

Staff made me feel welcome and heard

The team here was welcoming and approachable.

Receptionists genuinely helpful with your needs

I would suggest Grangewood Surgery as a good choice. The clinical staff members are consistently professional, supportive, and demonstrate genuine understanding of patients' concerns. The nursing team shows compassion in their interactions. The reception team are helpful and make efforts to assist with any queries relating to the practice and healthcare matters. The facilities and amenities are maintained to a high standard of cleanliness, which is clearly due to the dedicated work of the support staff who take pride in their role and are approachable and personable with patients.

Long wait times for prescription refills

Overall? Not satisfactory. A telephone call regarding a routine medication request had me positioned first in the queue, yet I experienced a wait of over 11 minutes before someone responded. In my view, this waiting period was excessively lengthy.

Nurses put me at ease during blood test

I had some blood work carried out and was quite anxious beforehand, but the nursing staff were incredibly reassuring and put me at ease so effectively that I barely noticed the procedure had taken place. The team here are truly excellent!

Long-term patient with consistent care

I have had a wonderful experience with this practice over nearly two decades and remain very satisfied with the service provided.

Helpful staff made same-day appointments possible

The practice is consistently busy, but the team members are genuinely supportive. It stands out as one of the few surgeries in the surrounding area that can accommodate same-day appointments with a doctor or nurse, based on what we have experienced.

Polite and prompt from start to finish

Excellent experience, courteous, efficient and competent.

Quick same-day appointments when you need them

I have never had any complaints about this practice – it is excellent. They consistently manage to provide me with prompt appointments when I require same-day care, and the entire team is genuinely pleasant. I would particularly like to praise the skilled healthcare professional who has drawn my blood on a couple of occasions, performing the procedure in a highly competent and reassuring manner, which was especially appreciated given my usual anxiety around blood tests. I frequently find myself recommending my healthcare providers to others while hearing complaints from people about theirs! Thank you to everyone involved. Please continue delivering such high-quality care!

Reception team made switching surgeries worthwhile

Registered with this practice a few months ago. I was hesitant about making the change but it was necessary for a family matter, and I'm really glad I made the decision. The reception staff are wonderful. The clinical team members are all equally lovely. They've been really supportive throughout. I would certainly recommend this practice to others.

Reception team made me feel genuinely welcomed

I've been with Grange Wood surgery for many years and have consistently found the entire team to be excellent. The clinical staff have supported me through some challenging periods, and I've always appreciated their care and attention. The reception team have been helpful and welcoming, and the support staff maintain the facility to a high standard. I genuinely cannot fault any aspect of the surgery and would recommend continuing the good work across all departments.

Friendly reception made the visit pleasant

Positive

Appointment booking system needs urgent improvement

The surgery appears to continue struggling with its organisational processes. I called to obtain test results and was informed that a face-to-face consultation would be necessary. After being asked about my previous visit, I was offered an appointment for 3.50pm the following day. However, when I arrived at the scheduled time, there was no record of this appointment, as the clinician I was meant to see was a locum whose availability at the surgery was unknown. Fortunately, I was able to see an alternative clinician instead. The receptionist seemed unable to grasp why I felt frustrated by this mix-up. The clinician subsequently mentioned that I should not have been asked to book an appointment in the first place. The clinical care itself remains of a good standard, which accounts for the rating given.

Reception staff were polite and helpful

Personally speaking, I have had no issues, reception staff are always polite and try to accommodate requests. When possible I try to see my preferred clinician, if it wasn't for them my career would have been cut short, and I also appreciate another clinician here who is very compassionate and understanding.

Phone queue left me hanging for ages

I have been a patient at this surgery since its earlier years and I have noticed a significant decline in service standards. Today I spent over an hour on the phone attempting to obtain a prescription. Despite being first in the queue, I waited 25 minutes before the call was disconnected. The practice appears to require additional staffing resources to manage demand and improve service quality.

Reception staff made us feel genuinely welcome

I have been a patient at this practice for a considerable time. I am very satisfied with all aspects of the care provided. The entire team, from administrative staff through to clinical professionals, has consistently demonstrated excellent service and genuine compassion. Both I and my family members have benefited from consistent, reliable care from our initial appointments onwards, and this standard has been maintained throughout challenging periods. The staff are genuinely pleasant and approachable. I would strongly encourage others to register here.

Professional and straightforward service

Consistently demonstrates a professional approach.

Disorganised surgery with inconsistent staff quality

Some of the team members are excellent. However, this practice appears to be among the most poorly organised surgeries I have experienced.

Phone lines need patience and persistence

When attempting to reach the practice by phone, I've found that repeatedly calling and hanging up after hearing the engaged tone eventually results in getting through. This approach seems faster than waiting on the line, and I've noticed it works at this surgery as well as others. Having dealt with managing a long-term health condition throughout my life, I've had considerable experience with various healthcare communication methods.

Reception team went above and beyond during crisis

I'm amazed by some of the negative feedback about this practice. It seems to come from individuals who struggle with waiting times and expect everything to revolve around them. The clinical and administrative teams deliver exceptional care and run the practice extremely well. They all demonstrate real competence in their roles! I've been a patient here for many years and have consistently received attentive care. When a family member required emergency hospital admission, the entire team showed genuine commitment to duty of care, staying late and providing extra support until the emergency services took over. I also received follow-up contact from clinical staff after my family member was discharged. These gestures are what truly matter!

Nurses provided excellent daily wound care support

Following a challenging experience at another healthcare facility, I required daily support at the surgery for an extended period. The nursing team provided outstanding care throughout this time, demonstrating exceptional professionalism and dedication. Their assistance made a significant difference to my wellbeing and enabled me to proceed with important personal plans. I cannot speak highly enough of the care I received.