Patient Experience Summary

Feedback reveals a mixed patient experience with notable contrasts between clinical and administrative services. Medical professionals consistently receive praise for attentive listening, compassionate care, and professional expertise, with patients reporting confidence in their treatment and feeling genuinely supported. Appointment access and booking efficiency are frequently highlighted as positive, with prompt scheduling and responsive communication noted across multiple reviews. However, reception experience emerges as a significant concern, with multiple patients describing discourteous behaviour, lack of compassion, and dismissive attitudes from front desk staff. This inconsistency creates a stark divide where clinical competence is undermined by administrative interactions, leaving some patients considering alternative providers despite satisfaction with their doctors.

Patients value the practice's responsiveness to queries, efficient prescription processing, and welcoming clinic environment when interactions proceed smoothly. Several reviews acknowledge the demanding nature of reception work while emphasizing that courtesy and patience remain essential when supporting vulnerable patients. Service consistency appears variable, with some patients experiencing exceptional support and others encountering barriers to communication and appointment management. The feedback suggests that while clinical care standards are high, improvements in reception courtesy and administrative accessibility would significantly enhance overall patient satisfaction and confidence in the service.

Appointment

71.64 %
Great

Reception

58.32 %
Average

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

65.41 %
Great

Seen on time

74.27 %
Great

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OR

O R. Google 10 months ago

Rating

Excellent!

Quick and close appointment saved me

I appreciate Gray's Inn Medical for swiftly organizing and coordinating my medical consultation at their closest location, which saves me the hassle of traveling long distances. Their service continues to be incredibly supportive and convenient. Much gratitude!

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AR

Anita R. Google 10 months ago

Rating

Excellent!

Nurse listened and helped me understand

My consultation was scheduled with a practice nurse who dedicated ample time to our discussion. This allowed for an in-depth exploration of my personal health experiences and specific requirements. I genuinely felt heard and understood, with the interaction feeling meaningful and substantive rather than a perfunctory or superficial encounter.

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WD

William D. Google 10 months ago

Rating

Excellent!

Fast and friendly staff today

The staff provided top-notch, attentive assistance throughout my entire experience.

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ኣኤ

ኣለና ኤ. Google 10 months ago

Rating

Excellent!

Caring doctor who took time to explain everything

My interaction on this occasion was truly outstanding, with absolutely no room for improvement. The physician was personable and meticulously walked me through every aspect of my care. I extend my heartfelt gratitude for such remarkable medical professionalism.

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BB

Barbara B. Google 10 months ago

Rating

Excellent!

Friendly doctor who really listened

The physician demonstrated exceptional professionalism, was incredibly supportive, and displayed genuine kindness throughout our interaction.

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AA

Ardiana A. Google 10 months ago

Rating

Excellent!

Friendly doctor at grays inn clinic

Dr. Fard provides exceptional care at the Grays Inn location. The service was outstanding, and the doctor was incredibly supportive and responsive to my needs. I'm thoroughly satisfied with my experience.

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KR

Karen R. Google 10 months ago

Rating

Excellent!

Expert help for my complex situation

Competent, well-informed, and compassionate professionals who demonstrate expertise in strategic planning and effective execution.

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LL

Lam L. Google 10 months ago

Rating

Excellent!

Quick care when I needed help

The attending physician displayed a compassionate and competent demeanor. He empathized with my discomfort, swiftly identified the underlying condition, and recommended the appropriate treatment to alleviate my symptoms.

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MS

Maxi S. Google 10 months ago

Rating

Excellent!

Helpful receptionist sorted my prescription quickly

I had a fantastic interaction with Ali, the receptionist, who helped me manage my medication by communicating with my doctor and arranging for my prescription to be sent to the pharmacy. The medical practice's service was exceptional, and I wholeheartedly endorse their professional approach.

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ZZ

Zoe Z. Google 10 months ago

Rating

Great!

Not worth the hype this time

Satisfactory

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SR

Stephen R. Google 11 months ago

Rating

Excellent!

Caring team helped me through tough times

The staff consistently demonstrate courtesy, and what truly sets them apart is their attentiveness to my concerns: I'm never rushed or limited in discussing my issues. They've been exceptionally accommodating, particularly given my complex medical situation. My multiple health conditions have significantly deteriorated following the vaccination, and I deeply appreciate their understanding and support 🙏.

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MC

Morgan C. Google 11 months ago

Rating

Excellent!

Caring staff went above and beyond

I've consistently had an excellent experience with this medical practice! The personnel are invariably supportive and consistently dedicate time to thoroughly explain things and genuinely listen. Their responsiveness to electronic consultations and prescription requests is impressive. During my stitch removal, the nurse went above and beyond by accommodating my schedule with an extra appointment slot. Kudos to the entire team!!

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LL

Laura L. Google 11 months ago

Rating

Excellent!

Caring doctors make all the difference

The medical professionals at this clinic have consistently provided outstanding care. While the front desk and administrative personnel can be challenging to interact with, this seems to be a common experience across various healthcare settings. I wholeheartedly endorse this medical practice for anyone seeking care. Additionally, I advise patients to be proactive about their personal health management - don't hesitate to follow up if you haven't received a response or if an issue remains unresolved. Given that physicians have numerous patients, it's crucial to avoid falling through the administrative cracks. Taking an active role in tracking your health concerns is far simpler than expecting the doctor to continuously chase and remind you.

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ZZ

Zahra Z. Google one year ago

Rating

Excellent!

Compassionate doctor who really listens

My doctor consistently demonstrates exceptional care, listening carefully and conducting comprehensive examinations. The entire medical staff at the practice is warm, professional, and highly competent. I genuinely feel completely supported and valued as a patient.

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SS

Syriol S. Google one year ago

Rating

Bad!

Awful staff ruined my healthcare experience

The reception team is appallingly disrespectful. They seem eager to exploit their authority and intimidate patients. While the physicians are competent, the overall quality of a medical practice is ultimately determined by its weakest employees. I am actively seeking to transfer my care elsewhere. I strongly advise potential patients to either avoid this practice entirely or quickly find an alternative healthcare provider if they've already registered.

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VC

Victoria C. Google one year ago

Rating

Excellent!

Caring doctors who truly listen

I've consistently had positive interactions with the physicians and nursing staff at this medical practice. They always give me their full attention, and I feel genuinely supported throughout my healthcare journey. Dr Fard and Dr Henin stand out for their exceptional commitment to patient care. I can confidently endorse this surgery to anyone seeking compassionate and attentive medical treatment.

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DC

Daniela C. Google one year ago

Rating

Excellent!

Quick and helpful customer support

Dilip demonstrated exceptional professionalism and offered assistance with remarkable speed and efficiency! I'm truly grateful for the incredibly quick support!

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TE

Total E. Google one year ago

Rating

Excellent!

Friendly staff made my morning better

Incredible session today with Regina and Dr. Tang providing exceptional support. The entire staff demonstrates remarkable compassion and expertise, consistently delivering outstanding assistance with genuine care and professionalism.

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HH

Haralambos H. Google one year ago

Rating

Excellent!

Friendly staff made all the difference

I recently became a patient at this practice, and I am EXTREMELY pleased with the staff. The level of service is dramatically superior to all my previous medical experiences. The team is consistently helpful, professional, and always welcoming with their warm demeanor. I want to give special recognition to the reception staff, who are absolutely outstanding. Kudos to the entire team for their incredible kindness and exceptional support.

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HH

Houri H. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens

Dr. Pezhman Fard was exceptional, listening as if we'd known each other for years. His thoughtful approach and meticulous attention made me feel completely secure and understood, which is incredibly comforting when you're struggling with health issues.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 74059360
  • Gray's Inn Road Med Ctr 77 Gray's Inn Road Holborn London WC1X 8TS

Patient Experience Summary

Feedback reveals a mixed patient experience with notable contrasts between clinical and administrative services. Medical professionals consistently receive praise for attentive listening, compassionate care, and professional expertise, with patients reporting confidence in their treatment and feeling genuinely supported. Appointment access and booking efficiency are frequently highlighted as positive, with prompt scheduling and responsive communication noted across multiple reviews. However, reception experience emerges as a significant concern, with multiple patients describing discourteous behaviour, lack of compassion, and dismissive attitudes from front desk staff. This inconsistency creates a stark divide where clinical competence is undermined by administrative interactions, leaving some patients considering alternative providers despite satisfaction with their doctors.

Patients value the practice's responsiveness to queries, efficient prescription processing, and welcoming clinic environment when interactions proceed smoothly. Several reviews acknowledge the demanding nature of reception work while emphasizing that courtesy and patience remain essential when supporting vulnerable patients. Service consistency appears variable, with some patients experiencing exceptional support and others encountering barriers to communication and appointment management. The feedback suggests that while clinical care standards are high, improvements in reception courtesy and administrative accessibility would significantly enhance overall patient satisfaction and confidence in the service.

Appointment

71.64 %
Great

Reception

58.32 %
Average

Cleanliness

75.00 %
Great

Care

82.18 %
Great

Respect

65.41 %
Great

Seen on time

74.27 %
Great
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