Great Lever Health Centre

Terrible surgery with frustrating phone system

Dr. Sidda's surgical practice is absolutely terrible! Their communication system is a nightmare - you're expected to call at 8:00 AM, and then you'll spend hours repeatedly dialing, since they bizarrely operate with just a single phone line!!! The management is incredibly inefficient and disorganized. On a slightly positive note, there is one bright spot: a young administrative staff member who consistently demonstrates professionalism and provides excellent assistance. The medical center itself appears rundown, with visibly grimy surfaces and walls that desperately require thorough cleaning and repainting.

Rude receptionist ruins first healthcare experience in uk

During my initial visit to a UK health centre, I encountered a middle-aged Indian receptionist positioned on the right side of the entrance who completely ruined the atmosphere. She was loudly berating a nurse or doctor in full view of patients, demonstrating a complete lack of professional communication skills. After abruptly ending a call with a patient, she proceeded to criticize them openly. The unfortunate woman seated nearby was forced to endure her unacceptable and offensive conduct.

Worst medical experience ever at this clinic

Extremely discourteous employees... completely unprofessional environment, with children running around behind the front desk, giving the impression of a chaotic home setting rather than a medical practice. The general practitioner appeared poorly trained and disrespectful.

Terrible healthcare service for pregnant wife's heartburn

I'm dealing with my wife's pregnancy-related heartburn, and when I called to schedule a doctor's appointment, the receptionist was completely unhelpful. She repeatedly insisted we should just visit a pharmacist and buy over-the-counter remedies, refusing to help us get a proper medical consultation. Even though my wife is pregnant and needs professional guidance, they wouldn't prescribe anything. Moreover, when I tried to get advice from pharmacists, they wouldn't provide recommendations without a doctor's approval. The receptionist's attitude was incredibly frustrating and showed a total lack of compassion or customer service.

Worst healthcare service ever encountered by patient

Absolutely dreadful encounter. Front desk staff showed zero assistance, and the nursing team was incredibly discourteous.

Terrible healthcare with zero customer service

If you're considering this place, look elsewhere - it's absolutely terrible. Booking appointments is impossible, the general practitioner is perpetually absent, and the staff are completely unhelpful, never responding to phone calls. Avoid this location at all costs.

Frustrating service with caring doctors and staff

Booking a consultation here is an absolute nightmare. With two young kids, my only options are either rushing to the emergency room or waiting until late evening for an urgent care clinic. Despite this frustration, I must acknowledge that the medical staff are genuinely supportive, and when I finally manage to see a physician, they are thorough and effectively address all my medical concerns. However, the appointment scheduling system is completely unacceptable and borders on being a total disgrace!

Decline in care since dr newgrosh's retirement

I have been a patient at this medical practice for three decades, consistently experiencing top-tier service until recently. Following Dr Newgrosh's retirement, there has been a marked decline in care, communication, and professional standards. I absolutely do not attribute this to the dedicated staff on the ground - the receptionists, cleaning personnel, and nursing team are clearly stretched thin and undervalued across the entire area. The local pharmacies continue to deliver excellent service, and I acknowledge that some GPs remain committed to their professional responsibilities. Nevertheless, I firmly believe a significant systemic issue exists that requires urgent accountability. As a full-time professional, I am forced to schedule my potential illnesses in advance. There is no walk-in option, and when appointments are obtainable (requiring workplace documentation), they are conducted with such brevity and curtness that it feels like my medical concerns are an inconvenience to the physician. While I am not a frequent patient who habitually occupies waiting room seats, when I do seek medical attention, I expect thorough and attentive treatment. Regrettably, this standard is consistently unmet. Dr Newgrosh was an outstanding practitioner, and I sincerely wish his successors demonstrated comparable dedication to their medical calling.

Unhelpful service fails to support struggling families

Abysmal service. Quick to shift responsibility onto parents rather than seeking a constructive solution that prioritizes the patient's well-being (specifically, my child's needs). Proceed with caution.

Terrible service at local health centre over decades

I've been a patient at this medical facility for almost three decades, and it's rapidly deteriorating into complete chaos! I've been attempting to secure my recurring medication for a full week without success, and now we're facing a bank holiday weekend! Utterly unacceptable

Compassionate nurse made my hospital stay better

The nursing staff demonstrated exceptional compassion and provided outstanding support. She was truly a delightful individual who made the experience much more comfortable.

Mediocre place with minimal expectations met

It'll do if you're stuck with no other choice.

Fast and friendly customer support

Satisfactory assistance provided

Terrible service at local health centre

This medical facility is hands down the most subpar healthcare provider I've encountered. Their service quality is absolutely abysmal, and the entire experience is frustratingly disappointing from start to finish.

Understaffed and disappointing medical facility

Understaffed medical facility with just two part-time physicians, leading to extended wait times and limited availability of healthcare services.

Inconsistent care leaves patients feeling uncertain

Ever since Dr. Nrwgross left, the practice has become a revolving door of medical staff, making it nearly impossible to have consistent care from visit to visit.

Friendly health centre with great service and facilities

My family has been patients at this health centre for several years now. The facility offers a comprehensive range of services, including general practitioners, a practice nurse, and on-site blood testing and child development screenings. In addition to standard appointment scheduling, they provide an early morning emergency appointment option starting at 8am. The reception area features a spacious and comfortable waiting space. The staff are consistently warm, welcoming, and extremely supportive. Patients benefit from complimentary parking directly on the premises. As an extra convenience, there's a pharmacy located within the same building, making healthcare needs incredibly accessible.

Welcoming and comfortable medical practice for families

A welcoming medical practice that caters well to patients of all ages, providing a comfortable environment for families seeking healthcare services.

Timeless local spot with incredible memories

Known this place since I was a kid.

Disappointing healthcare after beloved doctor left

Went downhill after Dr. Newgrosh left. Quality of care has seriously declined. Miss his expertise and personalized approach. Not the same medical practice anymore.