Great Lumley Surgery
Great! (10 reviews)
Great! (10 reviews)
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with the clinical and administrative team, noting courteous communication, accommodating service, and a well-maintained environment. However, several concerns emerge regarding appointment availability and reception experience. One patient seeking urgent consultation for significant symptoms was informed appointments would not be available for approximately two weeks, and reported that reception communication during the call felt unproductive with frequent interruptions.
Consistency in service delivery appears variable. While some patients describe excellent care across all interactions, others report inconsistent experiences, with certain staff members being helpful while the broader service feels dismissive. Vulnerable patients in particular have noted a lack of appropriate consideration. Additionally, one patient observed a noticeable decline in service quality following staffing changes, suggesting that continuity and stability may impact the care experience.
The practice maintains professional standards in its physical environment and demonstrates supportive attitudes from many team members. Addressing appointment access times and ensuring consistent, responsive reception communication would help align service delivery with the positive aspects patients value.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with the clinical and administrative team, noting courteous communication, accommodating service, and a well-maintained environment. However, several concerns emerge regarding appointment availability and reception experience. One patient seeking urgent consultation for significant symptoms was informed appointments would not be available for approximately two weeks, and reported that reception communication during the call felt unproductive with frequent interruptions.
Consistency in service delivery appears variable. While some patients describe excellent care across all interactions, others report inconsistent experiences, with certain staff members being helpful while the broader service feels dismissive. Vulnerable patients in particular have noted a lack of appropriate consideration. Additionally, one patient observed a noticeable decline in service quality following staffing changes, suggesting that continuity and stability may impact the care experience.
The practice maintains professional standards in its physical environment and demonstrates supportive attitudes from many team members. Addressing appointment access times and ensuring consistent, responsive reception communication would help align service delivery with the positive aspects patients value.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mike O.
10 months ago
Great!
Clean surgery with helpful staff throughout
The team members are consistently accommodating, and the clinic facilities are well-maintained and hygienic.
Liam S.
one year ago
Bad!
Couldn't get through on the phone
I appreciate the opportunity to share feedback, though my experience fell short of expectations.
Arron K.
one year ago
Poor!
Staff dismissive unless someone else speaks for you
Some staff members are helpful when my mother communicates with them directly, but otherwise the experience feels dismissive and lacking in appropriate consideration for older patients.
Fiona R.
one year ago
Excellent!
Staff were helpful and friendly throughout
Excellent medical professionals with consistently supportive and welcoming team members.
X X.
2 years ago
Poor!
Practice has declined since key staff departure
The practice has declined significantly since a key staff member's departure.
Kim G.
2 years ago
Excellent!
Reception staff were genuinely helpful and friendly
Excellent team of medical professionals and supportive administrative staff. Please continue delivering such high-quality service.
Stephen P.
3 years ago
Excellent!
Reception team were genuinely helpful and kind
They are incredibly supportive and accommodating.
Anne N.
3 years ago
Excellent!
Helpful and responsive phone service
Excellent experience with every interaction I have had
Joanna B.
4 years ago
Bad!
Receptionist wouldn't listen to my concerns
Attempted to arrange an urgent telephone consultation due to experiencing significant dizziness and visual disturbances that began after starting a new medication. Was informed that an appointment would not be available for approximately two weeks. Sought basic guidance regarding the symptoms. During the call, the receptionist appeared to interrupt frequently, and the conversation was ended as it felt unproductive and the concerns were not being adequately addressed.
Julie G.
11 years ago
Excellent!
Smooth appointment booking made the difference
I previously resided in the area and during a recent visit, my daughter required medical attention. I have to say the entire experience was managed excellently - I wish our current healthcare provider was even remotely comparable. Residents of this community are genuinely fortunate to have access to such a service.