Great Notley Surgery

Reliable local surgery with consistent quality care

Excellent compact medical facility. Collaborating with Waltham healthcare center. Relied on their services for 4 years with complete satisfaction

Compassionate care at local medical practice

I just joined this medical practice, and I must emphasize how incredibly welcoming and supportive the entire team has been. Despite the challenges posed by covid restrictions, they went above and beyond to make me feel comfortable and reassured. Their exceptional customer service truly stands out, and I would absolutely endorse this surgery to anyone seeking a compassionate healthcare provider.

Smooth and caring covid vaccination experience

Recently received our initial Covid vaccine doses at the Gt Notley Surgery. The entire process was meticulously planned, remarkably streamlined, and delivered with genuine empathy and care. Sincere appreciation goes out to the entire team for their outstanding service and dedication. Colin Baines

Welcoming and efficient healthcare at great notley surgery

I registered with the Great Notley Surgery today, and the entire enrollment was straightforward and efficient. The reception team provided an incredibly warm greeting that instantly put me at ease. Their approach was both highly professional and cheerful. The medical facility itself appeared spotless and tranquil, with exceptional organization and management evident throughout. I was advised to schedule a new patient consultation next week, which made me feel genuinely supported and valued. I felt compelled to share my experience, as it has been years since I encountered such a positive and welcoming atmosphere at a medical practice. My sincere appreciation goes to the Notley team for their outstanding dedication and service. :)

Compassionate care with a welcoming medical team

I've consistently encountered exceptionally supportive personnel throughout the facility. The front desk team radiates warmth, whether communicating via telephone or in direct interactions, while the nursing staff are genuinely compassionate. The physicians have invariably been responsive and considerate, and the pharmacy team is equally impressive. During face-to-face consultations, staff have diligently worn protective masks, and protective screens have been installed at the dispensary and reception areas, which consistently made me feel secure and well-protected.

Frustrating customer service with unreachable support

Repeatedly attempted to contact customer service via phone, but consistently failed to connect. Tried multiple contact numbers listed online, yet each attempt was unsuccessful.

Inconsistent mask policies endanger patient safety

Why aren't healthcare workers required to mask up when patients must? I just picked up my prescription, and not a single staff member was wearing a face covering. In my local hospital and other medical facilities, all staff are expected to wear masks when interacting with or near patients. This applies to surgical settings as well. It's a terrible precedent and demonstrates a complete lack of responsible infection control practices.

Stellar healthcare at its very best

After switching from the Church Lane surgery, I had low expectations, but this practice has exceeded them entirely. The front desk team is incredibly supportive and goes above and beyond to assist patients. Waiting times for same-day appointments are minimal, typically around 10 minutes, and the medical staff - both doctors and nurses - demonstrate genuine compassion and expertise. An added convenience is the option to visit the Waltham location if Notley has no availability for those who can drive. Heartfelt appreciation and top marks to the entire team!

Friendly and caring surgery with exceptional service

A superb medical procedure and Lt. Waltham Surgery. Every staff member I encountered was incredibly supportive and compassionate. It's such a refreshing change after relocating from Hatfield Peverel and Boreham Surgery (with no intention to criticize), which used to be excellent but has now become extremely challenging for scheduling appointments and managing prescription errors. I'm delighted to be a patient here... many thanks!

Reliable gp practice with caring and helpful staff

Fantastic general practitioners! The permanent doctors have consistently provided top-notch care. Temporary locum doctors are less impressive. The reception team is warm and supportive, and the pharmacy staff are incredibly accommodating. I'm truly thrilled to receive medical treatment at this practice.

Terrible staff turn medical visit into frustrating nightmare

Absolutely dreadful front desk personnel, completely uncooperative, discourteous, and utterly lacking in empathy. This is a medical facility, not a social venue, darling - your fundamental purpose is to assist patients. Prepare for an official complaint to be filed with the National Health Service. xx

Skilled care with frustrating wait times

Outstanding medical procedure and physicians, the sole drawback being consistently waiting 45+ minutes beyond scheduled appointment times, yet the pharmacy and personnel are absolutely top-notch

Caring staff shine despite mental health treatment gaps

Mental health patient care occasionally seems lacking. Despite this shortcoming, the appointment scheduling runs smoothly, and the pharmacy team demonstrates exceptional friendliness and support.

Reliable local spot with consistently great service

A long-time patron who has consistently enjoyed the establishment. Truly top-notch.

Incompetent clinic wastes patients time and energy

Absolutely appalling service from this medical practice. Unable to provide a specific appointment time before their 6:30 PM closing, I called ahead to verify my booking details, which the receptionist confirmed. I arrived, checked in, and was directed to wait. Despite sitting for over an hour, I was completely disregarded by the staff, who began preparing to leave for the day. Not a single employee bothered to acknowledge me until I approached the receptionist, who then claimed my appointment was actually scheduled for a different day. This is unbelievable! After I had double-checked my details and signed in upon arrival, how could they not even verify that they'd given me the correct date? The level of incompetence and unprofessionalism is truly shocking.