Green Lane Surgery

Exceptional medical care that truly listens and supports

My initial appointment at the medical facility was truly refreshing - impeccably maintained and organized, with exceptional service from every staff member. The highlight was the physician who genuinely listened to my concerns, comprehended my perspective, and provided a thorough explanation of everything. I couldn't have hoped for a more positive encounter.

Terrible service except for one saving grace

The front desk personnel are utterly deplorable. Caroline, responsible for patient phone interactions, speaks to individuals as if they are worthless. Attempting to inquire about a straightforward prescription request immediately triggers a barrage of condescension, disdain, and dismissal. Her approach is passive-aggressively patronizing, and she demonstrates zero interest in addressing patient concerns. It's embarrassingly unprofessional. The physicians are acceptable if you consult a regular practice doctor, rather than a locum who will casually deflect any medical issues with the dismissive statement, "I'm just a temporary doctor, you'll need to discuss this with your primary physician". However, Mandy at the reception desk is genuinely exceptional. One can only hope to be fortunate enough to interact with her during a call.

Skilled paramedic saves the day with proper diagnosis

Got to say the paramedic I recently saw at the clinic was incredible. It took multiple hospital trips, including visits to Heartlands and Queen Elizabeth, with numerous doctors and a CT scan, all concluding I was experiencing migraines. I'd been on pain medication for five weeks. Today's appointment with the paramedic at the surgery finally revealed the truth - it's not a migraine, but an infection. I want to express my heartfelt gratitude to the paramedic who thoroughly examined me today, actually looking into my condition instead of just checking my blood pressure. Neil, I believe was his name, and he absolutely deserves to be there full-time. 10/10 for his exceptional care and accurate diagnosis.

Exceptional service that exceeds all expectations

I'm completely baffled by any negative feedback about this practice, as they are truly exceptional. The entire team demonstrates compassion, expertise, and a genuine commitment to patient care. Throughout my interactions, I've consistently encountered nothing but positive experiences and have always found scheduling appointments to be seamless. They should continue maintaining their outstanding standard of service.

Terrible experience with terrible customer support

Absolutely terrible customer experience

Compassionate paramedic neil made my day better

I wanted to share my appreciation for the paramedic Neil who assisted me today. He was incredibly supportive and compassionate, helping me feel comfortable without any hint of criticism - something I deeply value, especially given the current challenges in healthcare. I'm truly grateful for his professionalism. When I described Neil to my husband, he immediately recognized him from a previous encounter earlier this year when we brought our son in during an illness, and he also praised Neil's kindness and helpfulness. It's clear that Neil's excellent approach is consistent, not just a one-time occurrence. Additionally, Mandy, who scheduled my appointment following a 111 referral, demonstrated genuine concern and a sincere desire to ensure I received proper care. I want to extend my thanks to her as well.

Endless wait for medical support is unacceptable

I contacted the medical office yesterday and found myself initially positioned 5th in line. Surprisingly, I ultimately spent more than 2 hours (and this is no overstatement) waiting to have my call picked up. For individuals seeking timely medical guidance or assistance, such an extensive wait can generate significant anxiety. While I recognize that medical practices can get overwhelmed, this level of prolonged waiting before connecting with a staff member is a serious issue that requires immediate attention.

Fantastic service with amazing booking experience

Consistently courteous and supportive employees, with a straightforward scheduling process that makes booking appointments a breeze.

Exceptional medical care with top-notch professionals

Exceptional surgical procedure! Highly effective and I've encountered zero issues. Consistently supportive and friendly staff.

Terrible service and unacceptable waiting times

The reception team is utterly incompetent and should be immediately terminated. I wasted an excruciating 80 minutes in the queue due to their complete inability to perform their basic duties. When I finally managed to speak with someone, their indifference and lack of professionalism was shocking. The level of negligence is appalling, and I strongly caution anyone considering this medical facility to steer clear if they value their personal health and safety.

Exceptional healthcare service at green lane surgery

I can genuinely attest that Green Lane Surgery is exceptional. Every time I've reached out, they've responded with remarkable speed and professionalism. Unlike the common complaints about medical practices, they consistently deliver top-notch service. I enthusiastically endorse them to anyone seeking a reliable healthcare provider! My sincere appreciation 😊

Frustrating healthcare with missed communication steps

The medical professionals appear competent, but their referral process is frustratingly inefficient. After my appointment, I followed up with the reception desk two weeks later to confirm my ECG referral status. They assured me it was processed, but when I contacted Heartlands directly, no referral had actually been submitted. Upon confronting my doctors about this discrepancy, they claimed the referral needed to go through their secretary first and was only just sent through yesterday - a dubious explanation that raises serious concerns about their administrative communication.

Exceptional medical care with speedy same-day service

What an exceptional medical practice. The front desk team truly goes the extra mile to assist patients. It's rare to find a clinic that offers such prompt same-day appointments!! Absolutely outstanding ❤️👍😁

Friendly receptionists make waiting worth the time

Every interaction I've had with the front desk staff has been marked by their exceptional friendliness and professionalism. While the phone lines can get quite busy and waiting times can be lengthy, whenever I've encountered an issue, they've consistently resolved it effectively. The women working reception are truly outstanding, and I have no complaints whatsoever.

Great product meets all my expectations

Satisfactory

Terrible healthcare experience with disrespectful staff

Terrible questionnaire experience. The approach feels biased and disrespectful. Reaching their staff is incredibly challenging, and scheduling an appointment seems nearly unattainable. The staff demonstrates a complete lack of concern for patient needs and well-being.

Terrible product, complete waste of money

Steer clear under any circumstances

Compassionate care saved my husband's life

The surgical procedure was exceptional, and the medical team was outstanding. When my husband experienced a cardiac event, Dr. Thomas was incredibly communicative, consistently providing me with progress updates throughout his extended hospital stay. Her compassionate approach was immensely helpful during this incredibly challenging period, and I cannot speak highly enough of her care. The nursing staff and administrative personnel were equally warm and welcoming - we feel truly fortunate to be associated with such a remarkable medical practice.

Exceptional healthcare with compassionate and caring professionals

As a patient at this medical practice, I cannot speak highly enough of the incredibly courteous doctors, nurses, and reception staff. It's such a warm and inviting environment where everyone consistently demonstrates their commitment to providing excellent care. I truly believe these healthcare professionals deserve far more recognition for their outstanding work and dedication.

Compassionate care that goes above and beyond expectations

The reception team truly deserves my heartfelt appreciation for their exceptional support and flexibility in scheduling appointments that work perfectly for me. Every interaction with the medical professionals and support staff has been consistently positive, and they've been remarkably compassionate and attentive when caring for my child who has special requirements. I'm thoroughly impressed and hope they continue their outstanding service!