Green Lane Surgery

Terrible customer service at local medical practice

I endured incredibly long wait times today - 40 minutes this morning and another 35 minutes this afternoon - only to be treated with shocking disrespect by the receptionist when attempting to schedule a blood test. My husband has been receiving blood work at this GP for nearly a decade without any complications, so this experience was completely unexpected. The receptionist actually laughed at me and then told me not to "shoot the messenger" when I expressed my frustration. Furthermore, they claimed the asthma nurse tried calling me twice yesterday, which is entirely false - I am not asthmatic and have no missed calls on my phone. I'm utterly bewildered by what has happened to this medical practice, but it's clear the quality of service has dramatically deteriorated.

Frustrating medical practice with unhelpful staff

I'm compelled to express my frustration with the reception team, who appear distinctly unhelpful. Attempting to contact the surgery is an absolute ordeal! I find myself repeatedly trying to get them to review emails from my surgeon regarding medication refills that I urgently need. Despite waiting on hold for half an hour, I remain completely uninformed and no closer to resolving my issue.

Terrible service and uncaring staff at green lane

Undoubtedly one of the most appalling medical practices I've encountered. Fortunately, I've since switched to a different surgery after my young child endured more than 7 months of illness with zero assistance from Green Lane Surgery. Never in my life have I experienced such discourteous and unprofessional staff - with employees like these, the doctors stand no chance of providing quality care!

Misleading website information wasted my time

The online information claims a walk-in consultation is available Monday through Friday for patients arriving before 10:30am. However, this turned out to be incorrect, which I discovered only after making a special journey specifically to visit the medical facility. The website urgently requires updating to accurately represent their current service offerings, as this misinformation caused me significant frustration and wasted time.

Compassionate doctor saves the day for my daughter

The front desk staff are consistently delightful. Dr. Thomas is exceptional and truly represents the best of the medical practice, especially after my daughter's previous unsuccessful hospital visit. She took immediate action for my daughter on the spot, without any delay.

Terrible customer service at medical reception desk

I've spent an exhausting hour on hold, desperately trying to reach a receptionist. Frustrated, I decided to physically visit the location while still connected on the phone. Upon arrival, I was stunned to find the "receptionist" casually engaged in a leisurely conversation. I immediately confronted them, loudly demanding to know why no one was answering the phones, pointedly displaying my phone screen showing the ongoing unanswered call. To the leadership of this Surgery department, I urgently request immediate contact regarding this unacceptable situation. Thanks 👍🏻

Terrible reception ruins potential of great medical care

The front desk team consistently fails to pick up incoming calls, which is incredibly frustrating. Despite this major drawback, the medical professionals I've encountered have been competent and supportive. It's disappointing that the reception staff's poor performance undermines the otherwise quality care at this facility.

Terrible customer service ruins entire experience

The front desk personnel were incredibly unprofessional and disrespectful. Anyone who struggles with customer interaction should seriously reconsider their career path. Their communication was abrupt and dismissive, completely ignoring my concerns and quickly shuffling me off to the badger clinic, who, in contrast, were absolutely fantastic.

Frustrating healthcare experience with poor communication

Getting an appointment at this medical practice is a constant struggle. You're forced to repeatedly contact the doctors just to secure a consultation, and when you finally do manage to schedule one, it's typically weeks down the line. Moreover, the front desk staff persistently interrogates you about the reason for your visit, making the entire process frustrating and time-consuming.

Exceptional healthcare with compassionate and caring staff

I'm absolutely thrilled with Green Lane Surgery, where Dr. Thomas is our cherished family physician - she truly is a beacon of care and compassion. The incredible staff members Amelia, Mandy, and Kelly are consummate professionals who handle my frequent calls with remarkable grace and patience. They're so warm and approachable that they've become like extended family members, which is exactly what healthcare support should embody. Their dedication and kindness are truly exceptional.

Helpful girl saves day at frustrating front desk

The female staff member at the reception desk stands out as exceptionally competent and supportive, unlike her colleagues who seem more interested in idle chatter while a customer is clearly waiting to be assisted. It's unprofessional to ignore a patient for quarter of an hour just to continue a personal conversation 👍

Terrible customer service from unprofessional practice manager

Completely stunned by the unprofessional behavior of the practice manager I contacted regarding a scheduling issue. When I called to address being told an appointment was made but wasn't, the manager incredibly shifted blame onto me. She offered no apology, constantly interrupted my explanation, and accused me of talking for an excessive duration, claiming this caused the missed booking - which is absolutely untrue. Her approach was extremely discourteous. She desperately needs training in basic customer service etiquette. When I sought her name, she dismissively claimed I'd already been apologized to earlier and implied I was being unreasonable. Her conduct was totally unacceptable.

Terrible service and unprofessional medical staff

Never available for appointments, zero consultations, and the front desk staff was incredibly dismissive. They showed absolutely no concern about whether I would be seen, displaying a complete lack of interest in my needs.

Life-changing procedure with amazing surgical skills

Dr. [Name] performed an absolutely incredible procedure - couldn't have asked for better surgical care or results!

Terrible service and unprofessional medical practice

This medical facility is not operational, and I am thoroughly frustrated. 😠😡

Terrible communication from medical practice nightmare

Terrible medical procedure that left me completely frustrated. They scheduled a follow-up appointment but failed to communicate that their office was relocating, causing unnecessary confusion and inconvenience.

Exceptional medical care from a trusted family practice

I've been a patient at this practice since its inception, and my family and I have consistently received exceptional care. Initially, we were treated by Dr. Alaigh and Dr. Simon, and while the medical staff has changed somewhat over time, Dr. Tomas and her husband Dr. Cheryian are truly outstanding healthcare professionals.

Exceptional healthcare with compassionate and friendly staff

I've been a patient at this practice for an extended period. Despite relocating, they continued to provide me with medical care. The entire medical team is exceptional, and I consistently receive prompt appointments. I want to especially highlight Kate, my asthma nurse, who stands out as an incredibly warm and approachable professional. She's arguably the most personable nurse I've encountered, always thorough and attentive. I have absolutely no complaints about her or any of the staff members at this clinic.

Helpful staff makes medical transfer smooth and easy

The receptionist, a young woman, was courteous and helpful, providing me with all the necessary documentation for changing medical practices. She even offered me a clipboard and pen to complete the forms right away. Their walk-in service seems convenient, and I appreciate that they offer appointments during evening hours and on weekends.