Patient Experience Summary

Feedback across this file reveals significant and persistent challenges with reception experience, appointment access, and communication. Patients consistently report difficulty reaching the practice by phone, with extended waiting times to connect and calls being terminated without resolution. Appointment booking and cancellation practices emerge as major concerns, with patients describing last-minute cancellations, inconsistent policies around late arrivals, and difficulty securing available slots. Reception staff conduct is frequently cited as discourteous and unhelpful, with patients describing dismissive attitudes and lack of responsiveness to inquiries.

Communication barriers extend beyond phone access to include poor coordination around appointment confirmations, unclear instructions, and limited alternative contact methods. Patients report feeling dismissed when raising concerns and describe interactions lacking in courtesy and respect. Several reviews note that follow-up commitments are not honoured, and patients experience frustration when attempting to reschedule or obtain information about their care.

While a small number of reviews acknowledge skilled physicians and positive experiences with health screening and nursing staff, these positive elements are substantially outweighed by widespread dissatisfaction with administrative processes and overall care experience. The combination of phone access difficulties, appointment availability constraints, and reception experience issues creates a pattern of service challenges that has prompted many patients to seek alternative providers.

Appointment

9.00 %
Bad

Reception

5.25 %
Bad

Cleanliness

50.00 %
Average

Care

12.75 %
Bad

Respect

6.50 %
Bad

Seen on time

15.25 %
Bad

Filter

AT

Amina T. Google 2 years ago

Rating

Bad!

Rude doctor dismissed my serious health concerns

Absolutely terrible experience. The female physician dismissed my concerns, implying I was unnecessarily frequent in my visits. She incorrectly assessed my medical condition, causing me to endure significant discomfort for a fortnight. Her unprofessional and demeaning conduct borders on harassment.

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LT

Liliana T. Google 2 years ago

Rating

Bad!

Worst doctors I've ever encountered

I'd give zero stars if possible, but the system requires a rating. The medical staff display an unacceptable level of unprofessionalism, dismissing patients without any explanation, seemingly disinterested in their medical responsibilities. Exercise caution before choosing this healthcare practice and carefully consider your options.

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RT

Roberta T. Google 2 years ago

Rating

Poor!

Frustrated by unfair appointment cancellation

My scheduled consultation has been abruptly terminated, with the clinic claiming I've been 'excessively scheduling appointments' recently. However, this is directly related to a persistent medical condition that requires ongoing attention from my doctor. They've now informed me that I cannot arrange another consultation until May. I firmly believe this is not a legitimate or acceptable grounds for cancelling an appointment within the NHS healthcare system.

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IR

Icrack R. Google 2 years ago

Rating

Bad!

Bleeding and ignored at urgent care

I'm hemorrhaging, yet the receptionist and on-duty physician refused to schedule an urgent consultation. They merely categorized my situation as a standard examination. My clothing is becoming saturated with blood, and they still denied me an immediate medical appointment.

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SL

Steve L. Google 2 years ago

Rating

Excellent!

Quick checkup with friendly nurse

My recent health screening was top-notch. Blood pressure and blood test results were fantastic, and the nurse was incredibly informative. The entire process was swift and seamless. The staff was friendly and made me feel comfortable. As a bonus, I received a cool superman sticker and some treats for being a cooperative patient - what a delightful touch!

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DF

Dubby F. Google 2 years ago

Rating

Bad!

Parking warden's blatant disabled bay disrespect

It appears that if you're buddies with a parking enforcement officer or cut from the same cloth, you can apparently park in a disabled spot without the required permit. Must be nice to have such privileges, right?

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PL

Pawel L. Google 2 years ago

Rating

Average!

Quick morning coffee that did the trick

Quite decent, actually

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SS

Sanam S. Google 2 years ago

Rating

Bad!

Missed call ruined my whole medical visit

Be prepared to keep your mobile device within arm's reach at all times if you're anticipating a callback, as stepping away for even a moment—like helping your child use the restroom—could result in losing your entire scheduled slot. One missed call and suddenly your appointment vanishes.

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MM

Małgorzata M. Google 2 years ago

Rating

Bad!

Terrible bedside manner at medical center

Unprofessional physician who dismisses concerns and manipulates patient's perception, absolutely the most terrible primary care provider I've encountered

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VM

Valanca M. Google 2 years ago

Rating

Bad!

Rude receptionist ruined my morning call

Wish I could give ZERO STARS. Today, attempting to schedule an appointment with Green Practice reception was a nightmare. The receptionist, speaking with an obviously fake accent, was incredibly discourteous. When I tried to book an appointment, she abruptly terminated the call, acting as if she couldn't hear me. Our interaction barely lasted three minutes, yet I was forced to wait 45 excruciating minutes only to have my call rudely disconnected. They desperately need to hire someone who understands basic customer service. This experience completely ruined my entire day. It's not just the receptionist who faces challenges in life; patients like myself are dealing with significant health concerns and simply want to book a treatment appointment. If an employee can't manage job responsibilities or handle work pressure, they should seriously consider resigning instead of causing unnecessary suffering to innocent people seeking medical help.

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FA

Farida A. Google 2 years ago

Rating

Bad!

Terrible staff at Green Practice clinic

Green Practice is absolutely terrible and ranks among the most subpar healthcare providers. The personnel are extremely discourteous and completely unaccommodating. They demonstrate no genuine interest in assisting patients who are seeking medical support, and their level of information and service is woefully inadequate. My personal interaction with them was thoroughly disappointing. I would never suggest anyone visit this general practice 👎👎👎👎

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AH

Ahmed H. Google 2 years ago

Rating

Bad!

Awful registration process ruined everything

Extremely discourteous establishment; I strongly advise contemplating extensively before registering here. Undoubtedly the most subpar surgical experience in the United Kingdom.

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BP

Bilyana P. Google 2 years ago

Rating

Bad!

Heartless care after my miscarriage

I'm utterly appalled by this medical practice's complete lack of compassion! They show zero concern for patient welfare or basic human dignity They treat patients like disposable objects I am absolutely going to escalate this matter After experiencing my second miscarriage, they arbitrarily cancelled my scheduled appointment without any notification, simply because I had previously visited urgent care When I arrived, the receptionist wouldn't even make eye contact with me and was coldly dismissive when I sought some empathy Her response was to callously tell me that since I'm located in Feltham, they don't serve this area and I should change my GP The way they handle a woman going through such a traumatic experience is completely unacceptable... I am truly speechless...

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SR

Sanmeet R. Google 2 years ago

Rating

Bad!

Unhelpful doctor ignored my concerns

They are absolutely terrible. My mother is unwell He insisted. Instructing me to administer. Paracetamol. 8 tablets daily 6 doses of ibuprofen per day And I attempted to explain that she isn't consuming any food, so medication won't be effective, but he abruptly ended the call and dispatched some medicine to the closest pharmacy

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PR

Piedade R. Google 2 years ago

Rating

Bad!

Terrible care for my elderly parent

This surgical facility is absolutely terrible in their treatment of senior patients. They show zero compassion, and if you arrive just 8 minutes past your scheduled time, they flatly refuse to see you, even if you've proactively notified them in advance. Their lack of consideration for elderly patients is appalling. I'm so dissatisfied that I wouldn't even award them a single star rating.

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NA

Numan A. Google 3 years ago

Rating

Bad!

Rude manager ruins patient care

This GP practice is absolutely terrible. While the doctors like Dr. Singh are pleasant, the Asian practice manager's conduct is appalling. Her demeanor towards patients is deeply disrespectful and condescending. My family has encountered numerous negative experiences. She arbitrarily cancels appointments and medical record access without any communication. When a family member requested a dosset box for their multiple medications, the manager refused and provided an illogical excuse, especially considering I know others successfully using medication boxes. Fortunately, one of the compassionate doctors quickly resolved the issue and was astonished the request was initially denied. They've faced critical situations requiring urgent medication, and she consistently created unnecessary obstacles. Even basic inquiries are met with patronizing responses. She demonstrates no professional empathy, particularly towards vulnerable patients who need compassionate care. The nurse practitioner is equally unhelpful, dismissively attempting to end emergency appointment calls without genuinely addressing concerns. The GP requires significant systemic improvements, as these issues directly impact patient health and wellbeing. As mentioned, Dr. Singh is exceptional and incredibly attentive, and Dr. Amin is also good, but the manager's toxic attitude completely undermines the practice's entire service. I strongly advise anyone seeking a new GP to avoid this practice at all costs.

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MR

Michael R. Google 3 years ago

Rating

Bad!

Awful phone consultation with rude doctor

The most terrible encounter with Asian healthcare workers who seem to be toying with patients' well-being. They claim a doctor will consult via phone, but how can a physician possibly diagnose and prescribe medication without a proper examination? Are they claiming supernatural abilities to assess a patient's condition through a telephone? If medical professionals are so terrified of getting sick, they should abandon their profession and stay home, essentially becoming a burden on taxpayers. The government must urgently address these critical issues. The staff's attitude suggests complete indifference, caring only about their monthly paycheck. Specifically, the woman Kiran, of Indian descent, displays an absolutely deplorable demeanor. She arrogantly acts as if she's superior, behaving like she owns the entire medical practice and considers herself more important than she is.

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SM

Sheetal M. Google 3 years ago

Rating

Bad!

Worst customer service ever

Absolutely worthless, discourteous, and egotistical individuals!!!

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AK

Adam K. Google 3 years ago

Rating

Bad!

Worst dental clinic ever experienced

This product is so terrible that it doesn't even deserve the bare minimum rating of one star. Absolute waste of time and money.

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KP

Krasimir P. Google 3 years ago

Rating

Bad!

Worst wait ever on a tuesday

Terrible medical facility that completely fails to provide any meaningful healthcare. From the moment I walked in, everything felt disorganized and unprofessional. The staff seemed indifferent, the waiting times were excessive, and the doctors appeared uninterested in actually helping patients. I wouldn't recommend this place to anyone seeking genuine medical care or support. Absolutely disappointing experience from start to finish.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0208 6301350
  • The Green Practice Hounslow H.C,92 Bath Road Hounslow Middlesex TW3 3LN

Patient Experience Summary

Feedback across this file reveals significant and persistent challenges with reception experience, appointment access, and communication. Patients consistently report difficulty reaching the practice by phone, with extended waiting times to connect and calls being terminated without resolution. Appointment booking and cancellation practices emerge as major concerns, with patients describing last-minute cancellations, inconsistent policies around late arrivals, and difficulty securing available slots. Reception staff conduct is frequently cited as discourteous and unhelpful, with patients describing dismissive attitudes and lack of responsiveness to inquiries.

Communication barriers extend beyond phone access to include poor coordination around appointment confirmations, unclear instructions, and limited alternative contact methods. Patients report feeling dismissed when raising concerns and describe interactions lacking in courtesy and respect. Several reviews note that follow-up commitments are not honoured, and patients experience frustration when attempting to reschedule or obtain information about their care.

While a small number of reviews acknowledge skilled physicians and positive experiences with health screening and nursing staff, these positive elements are substantially outweighed by widespread dissatisfaction with administrative processes and overall care experience. The combination of phone access difficulties, appointment availability constraints, and reception experience issues creates a pattern of service challenges that has prompted many patients to seek alternative providers.

Appointment

9.00 %
Bad

Reception

5.25 %
Bad

Cleanliness

50.00 %
Average

Care

12.75 %
Bad

Respect

6.50 %
Bad

Seen on time

15.25 %
Bad
Filter

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