Green Practice

Awful staff ruined my medical visit

The most appalling service I've ever encountered. The reception staff and employees are incredibly discourteous and unaccommodating towards patients, displaying absolutely no respect or professionalism in their interactions.

Terrible customer service at urgent clinic

The staff at this place are incredibly discourteous and show zero empathy. I've visited multiple times with pressing matters, but they treat me as if I'm not even a person. Their lack of basic human compassion is appalling.

Terrible customer service after years of membership

I was registered with them for three years. Their staff consistently demonstrated a lack of professionalism, and whenever I attempted to contact them, they were extremely discourteous. Additionally, they repeatedly failed to schedule appointments for me in a timely manner.

Rushed visit with unhelpful nurse practitioner

Visited the clinic with a respiratory illness. Once again, my regular physician was unavailable. The nurse practitioner completely disregarded examining my lungs. He fumbled with the thermometer, failing to place it correctly in my ear, and then dishonestly claimed my temperature was normal. The entire consultation lasted barely two minutes. The level of care was utterly unacceptable. I will definitely be switching healthcare providers and filing a formal grievance.

Worst doctor who keeps cancelling appointments

Absolutely undeserving of even a single star rating. Dr DeSouza routinely eliminates patient appointments without any explanation, effectively preventing individuals from accessing medical consultations. This approach is dangerously unprofessional and poses significant risks to patient care. I strongly advise against engaging with this practice. As a result, I have formally lodged complaints with both the Care Quality Commission and NHS England.

Long wait despite scheduled appointment

Absolutely terrible medical practice... Seriously, you arrive punctually for your scheduled appointment, only to be left waiting endlessly for them to summon you. Extremely frustrated with both the personnel and their communication approach.

Nightmare gp practice with zero care

I wouldn't award even a single star to this general practice. This is a medical practice that completely fails to comprehend patients' situations and concerns, instead offering inconvenient advice that feels deliberately intimidating. I strongly advise others to avoid registering with this GP practice to prevent experiencing the same frustrations I've endured. The registration process took me two months, and I've encountered continuous problems since. They repeatedly failed to process my prescription, forcing me to contact emergency services multiple times just to obtain essential medication. They seem to go out of their way to complicate patients' lives. The staff are incredibly rude and remarkably ignorant. They consistently refuse to provide clear answers and show no interest in sharing meaningful information with patients. The receptionists are the most unprofessional I've ever encountered, and when I attempted to speak with management or my doctor, I was told to book an appointment. This practice is an absolute waste of taxpayer resources and desperately requires a comprehensive investigation.

Dangerous service made me want to flee

These people are completely INCOMPETENT, and have created such a dangerous situation for me that I'm now seriously contemplating emigrating just to escape the immense hardship they've caused........!!

Friendly doctors after two decades of care

I've been receiving care from this surgical practice for around two decades. The physicians are skilled, and scheduling appointments is straightforward. Wonderful.

Endless waiting and zero help

I've been attempting to contact them for two consecutive hours without anyone picking up, and just when I was next in line, they abruptly shut down their phone lines. This is undoubtedly the most appalling customer service I've encountered anywhere in the United Kingdom.

Long wait killed my whole afternoon

Spent nearly half a day queuing, with no end in sight. Eventually threw in the towel and headed to the emergency room. Absolutely pointless setup. Such an incredible waste of time - you could practically take a round trip to Paris and return before getting seen here.

Terrible wait times and unhelpful staff

The staff displayed a complete lack of understanding regarding time-sensitive matters. Several reception employees exhibited extremely discourteous behavior. The general practice's organizational framework desperately requires comprehensive restructuring.

Endless wait on frustrating phone call

GPS services have potential, but their reception team displays an appalling lack of professionalism and customer service skills. They desperately require training on proper patient interaction and communication. Today, I spent over two hours attempting to schedule an appointment, only to be met with frustration when I finally reached near the front of the queue, where they abruptly dismissed my call and rejected my message. Regrettably, it appears the government remains indifferent to the quality of their services and shows no genuine interest in addressing customer concerns, as evidenced by the overwhelmingly negative feedback consistently shared by patients.

Breakfast and quick ligma cure

I've found the most incredible general practitioner imaginable! Their compassion and warmth are unparalleled. When I arrived at the clinic around 10 in the morning, I was greeted with a delightful traditional English breakfast. They expertly addressed my Ligma condition, and I experienced an immediate recovery. I cannot emphasize enough how strongly I endorse this medical practice to every single resident in Hounslow. My admiration for this GP knows no bounds.

Worst customer service ever at airport

Unhelpful and disrespectful employees who made me feel unwelcome and frustrated during my visit.

Evert from goa ruined my whole visit

The reception staff here are beyond description in their rudeness. No matter what question you pose or assistance you seek, they remain completely unhelpful and unwilling to provide any guidance. One particularly skinny receptionist from Goa stands out as the absolute worst in terms of unprofessional behavior. Additionally, the GPS doctor - a Sikh individual whose trousers constantly slip down (this is no exaggeration) - is equally terrible, displaying extreme arrogance and demonstrating a complete lack of professional competence. Anyone who has previously experienced quality medical staff should visit this clinic to understand what a truly unpleasant healthcare encounter feels like. The receptionist, named Evert from Goa, is quite possibly the most unbearable person one could ever encounter.

Endless wait times at green practice

If I could give zero stars, I absolutely would! This GP practice is undoubtedly the most incompetent in the entire United Kingdom! They lack even the most basic technological capability of accessing hospital NHS systems to retrieve patient medical histories - something every previous surgery I've been registered with could easily do. Are they intentionally cutting corners to save a few pounds? Their phone system is equally atrocious, with patients frequently waiting 30-60 minutes just to have a call answered. The receptionists behave like self-appointed medical experts, routinely blocking patient access to actual doctors. The Practice Manager is spectacularly unprofessional - so much so that her own staff openly criticize her conduct. She seems to have completely forgotten her fundamental responsibility towards patient care. The sole bright spots in this otherwise dismal practice are Dr. T. Singh, who genuinely listens and meticulously explains medical details with remarkable patience, and the Practice Nurse Sweezel Rodrigues, who demonstrates exceptional compassion and kindness. Every other staff member is utterly forgettable. My strongest advice: avoid this GP surgery at all costs, or you'll quickly regret your decision!

Rushed doctor ignored my concerns

IT is not a general practitioner's office. It's merely a government health service. During my appointment, the doctor explicitly stated he had no time for me!!! Unacceptable.

Worst doctor's visit ever

Terrible doctor, stay far away from this practice

Frustrating wait and five cancelled appointments

I spent 20 minutes waiting, and she failed to schedule my appointment. Their constant advice is to go to the hospital, despite my right to book a consultation with the GP. They've canceled my appointments a staggering 5 times over the past two months. This is absolutely the most incompetent GP practice I've ever encountered.