Green Practice

Frustrated after 41 years with terrible service

I am preparing to contact NHS England once more about this medical practice. I strongly advise against registering here. My family and I will be transferring to another surgery. It might be equally unsatisfactory, but I prefer a different GP practice to receive funding instead of supporting this current one. They demonstrate complete indifference towards patient care. I've been informed that one specific doctor exclusively works remotely and only handles telephone consultations. They systematically redirect patients to urgent care centers, which lack the ability to order diagnostic scans or blood tests. I have been associated with this practice for 41 years, and my frustration has reached its limit.

Shouted at while sick after 30 minutes waiting

Seeking medical care at this practice could be fatal. Throughout the years, I've endured multiple horrific encounters. The incompetence begins with the receptionists, who are consistently rude and display a total absence of customer service. During my most recent interaction, I attempted to schedule an appointment and was aggressively yelled at while trying to ask basic questions. Being seriously ill, I was bewildered by the aggressive treatment that only increased my emotional distress. Moreover, I was forced to wait over half an hour just to have my call answered. The receptionist ultimately failed to book my appointment and appeared indifferent to patients' well-being. Previous experiences have been even more appalling, and I firmly believe legal intervention is necessary to close this practice and address its self-centered employees. The entire organization seems disconnected from patient needs, brazenly disregarding basic human compassion. One must wonder how such a fundamentally broken medical facility continues to operate when it demonstrates such profound contempt for those it supposedly serves.

Cancelled at 11:48 after waiting all morning

These receptionists are absolutely unbearable, making this the most disappointing medical practice I've encountered. Their attitude is disgraceful, with staff members who seem to take pleasure in sneering at patients. I deeply regret not heeding previous warnings before signing up. Despite having a scheduled appointment at 11:40, they cancelled me at 11:48 for supposedly not showing up, even though I was physically present in the waiting area. I witnessed another patient ahead of me engaged in a heated dispute over her own cancelled appointment. The level of customer service is completely unacceptable and utterly shocking!

Worst clinic ever with terrible scheduling

Complete disaster of a business. STEER CLEAR. They casually cancel scheduled visits and dismiss your concerns by suggesting you can simply reschedule for the next day like it's no big deal.

Frustrating wait times and unhelpful staff

Terrible customer experience with unhelpful staff, constant communication barriers, and significant challenges scheduling or obtaining any meaningful response or support.

Rude receptionists ruined my medical visit

The front desk staff display a remarkably apathetic and uncooperative demeanor. A message to the practice manager: it's crucial to replace these receptionists who are undermining the entire practice's reputation. Furthermore, the on-call physicians appear to have lost sight of their fundamental professional responsibility to provide compassionate patient care.

Worst reception staff I've ever dealt with

Extremely unprofessional demeanor and clearly lacks the necessary skills to effectively serve as a medical practice front desk staff member.

Terrible doctor ignored my serious heart pain

This GP office represents the absolute lowest standard of medical care I've encountered, even when comparing across international experiences. They mechanically schedule appointments and prescribe medications without physically examining patients. Given my complex medical history of multiple allergies and a heart stent, I endure excruciating pain that frequently prevents sleep and sometimes leaves me incapacitated on the floor, requiring emergency hospital treatment. Shockingly, my assigned physician at this facility insists my heart shows no complications. Repeatedly, they've prescribed medications that have caused me more harm than benefit. Their service quality is nonexistent. Booking an appointment becomes a full-day ordeal, with phone lines that demand waiting hours, continuously reassuring callers they're "first in the queue" while providing no actual assistance. It's a complete disgrace!

Terrible phone service at local gp clinic

This general practitioner's office is absolutely dreadful! Registering here was a huge mistake. I'm baffled why, despite numerous negative reviews, they haven't replaced their front desk staff. Their phone response time is ridiculous - it takes over an hour to answer, as if everyone in the United Kingdom is somehow obligated to use only this specific practice. It's incredibly frustrating when they demand patients call to cancel appointments, yet take endless hours to even pick up the phone, acting like patients have nothing better to do than wait endlessly. The whole situation is shameful. I seriously doubt the management is paying any attention to these complaints or considering making improvements!

Terrible staff and doctors at this clinic

I would gladly give this place a zero-star rating if possible. The front desk staff display a shockingly dismissive and uncooperative demeanor. Regarding the physicians, they appear to have completely lost sight of their professional responsibility to provide compassionate patient care. If there are any alternative medical practices available to you, I strongly advise seeking treatment elsewhere.

Unhelpful receptionists ruined my booking

This place is absolutely terrible. Whenever I attempt to schedule appointments, the front desk staff are incredibly rude. I'm typically a patient individual who understands that everyone has challenging moments, but these receptionists have crossed a line and are completely ineffective. What is their actual purpose if not to provide assistance? Each time I seek any kind of support, I receive the same unhelpful response: "Wait a week for a callback." They even suggest diagnosing my medical issue over a phone conversation, which is ridiculous.

Waited a month just for paracetamol

An absolute disaster of a medical practice - I've encountered no GP as incompetent as this one. The staff's performance, especially the receptionists, is nothing short of appalling. Waiting up to a month just to get a simple paracetamol prescription is unacceptable and demonstrates their complete lack of patient care. If there was a rating lower than zero stars, I would enthusiastically assign it to this abysmal healthcare facility.

Frustrating registration at unhelpful gp office

How can I express my extreme dissatisfaction. I was naive to register with this GP despite reading the warning signs in previous Google reviews. Every single review I previously read turns out to be absolutely accurate. The staff, particularly those at the reception, demonstrate zero professional courtesy. The registration process feels incredibly frustrating and overwhelming. I'm beginning to question whether these general practitioners are actually designed to help people or simply create additional stress. I will concede one thing: they aren't discriminatory. The employees are from the same background as me, and they treated me with equal rudeness. Clearly, they lack proper training and understanding of their roles. Whenever you seek information, the response is invariably negative, delivered with an aggressive and dismissive attitude.

Unhelpful doctor who doesn't listen at all

Absolutely dreadful experience with Dr. Amin. Seems solely focused on rushing patients through without any genuine care or interest in understanding their concerns. Completely unprofessional and dismissive. I've decided to find a new general practitioner who actually listens and provides proper medical attention.

Phone support drove me crazy

They Absolutely Refuse to Pick Up the Phone!! The Staff at Reception Are Completely Ignoring Incoming Calls and Chatting Among Themselves!! I Overheard Them Discussing Their Meal Plans While the Phone Kept Ringing!! It's Completely Unacceptable!! I Cannot Comprehend Why Management Hasn't Addressed This Issue??? They've Maintained This Unprofessional Behavior For So Long Without Consequences! These Employees Are Still Working There!!!! They're Clearly Exploiting Customer Patience! If I Could, I'd Rate Them Below Zero Stars!!!!

Rude receptionists ruin this gp practice

Without a doubt, this medical practice ranks as the absolute bottom of the barrel. I desperately wish I could relocate just to avoid this place. While the physicians themselves are competent and pleasant, the reception staff are incredibly temperamental and unpleasant. Every interaction is laden with attitude and disrespect. They're incredibly unhelpful and lack even basic communication methods like email. Getting an appointment requires enduring a 50-minute phone ordeal, involving multiple redial attempts just to connect. Their customer service is desperately in need of a complete overhaul. It's an absolutely dreadful team that makes healthcare access a miserable experience.

Worst medical care i've ever experienced

Extremely unprofessional and callous service that completely disregards patient care. The entire staff, from reception to management to doctors, displays shocking levels of indifference and rudeness. They consistently dismiss patient concerns, repeatedly claiming everything is fine, when in reality, nothing could be further from the truth. Their approach to healthcare is shockingly incompetent and heartless. I hope they experience the same devastating emotional pain of being abandoned when their own loved ones need critical medical attention. The complete lack of empathy and basic human compassion is appalling. They might soon understand the true meaning of suffering when they find themselves in a similar helpless situation, desperately seeking medical support that never comes.

Terrible service after 30 years with practice

Every interaction with this practice fills me with dread. Getting through to them is nearly impossible, with phones rarely answered. The staff are condescending and unhelpful, consistently deflecting questions with vague "call back later" responses. When I sought to reschedule my baby's immunisations, the receptionist dismissively suggested I find another surgery. After three decades of loyalty, I've reached my breaking point. Their appointment system is infuriatingly inconsistent - they'll make patients wait endlessly, even when the surgery appears empty, yet they'll instantly cancel if you're mere minutes late. I've experienced calling a week in advance to cancel an appointment, only to still receive a 'did not attend' text on the day. While I've tolerated their poor service, I cannot accept subjecting my child to such treatment. My entire family has been registered with this GP practice for generations, but now everyone is transitioning elsewhere. I recognize the pressures on healthcare services, but what's most distressing is the administrative staff's complete lack of compassion. Empathy should be the fundamental requirement for anyone working in a medical setting, yet they seem entirely devoid of it.

Long wait for no help at all

I spent nearly an hour on hold just to be informed that there are zero appointment slots this entire week, and I should try calling back next Monday. What a completely pointless exercise. Who actually has the luxury of squandering their time like this?

Loved my doctor, staff drove me crazy

I've reached my breaking point with this practice. STEER CLEAR. Despite being a long-time patient for two decades, I'm planning to switch healthcare providers immediately. While Dr. Kanani is truly exceptional and hands-down the most outstanding physician I've ever encountered, the surrounding administrative team is a complete disaster. Their front desk and back office personnel display an unprecedented level of unprofessionalism, discourtesy, and sheer incompetence that has become utterly intolerable.