Green Practice

Terrible patient care needs investigation

Strongly advise seeking medical care from an alternative general practitioner if possible. The quality of their service is so poor that it might warrant bringing this matter to the attention of the local Member of Parliament.

Rude receptionist kills any hope

An absolute disaster of a medical practice. The front desk staff is so incompetent and rude that they shouldn't even qualify for the most minimal rating possible.

Evert's terrible phone service ruined my day

The management and front desk staff display an appalling lack of professionalism. The receptionist, Evert, was extremely discourteous during our phone interaction and flatly refused to schedule an appointment, even when I called early in the morning. Consequently, I contacted 111 for assistance, and they agreed to reach out to the surgery on my behalf. Green practice promised to follow up with me after their communication but never did. I spent the entire day anticipating their call, only to receive a text claiming I had missed an appointment. Upon calling back, I was informed by Dr. Kanani and Dr. D'Souza that I am no longer associated with their practice and should seek another GP. I am deeply frustrated and let down by their substandard service, especially considering my long-standing relationship with this surgery.

Awful doctor's office with no communication

Terrible communication issues. Staff seems unable to converse in English. Medication guidance is confusing. Consistently encountering difficulties during every visit. Actively seeking to switch healthcare providers immediately.

Heartless letter breaks elderly mum's spirit

My 84-year-old Mother received this correspondence!! REPREHENSIBLE! My 84-year-old mum is so deeply distressed by this letter that she adamantly refuses to contact the doctor at all, declaring she would prefer to endure pain rather than make the call! I attempted to speak with Ferial Kazzaz but was informed that as a Practice Manager, she does not interact directly with patients - instead, I was redirected to the Patient Liaison Officer, to whom I inquired whether the letter had been reviewed prior to distribution - their response was an unequivocal No! My mother has attended 6 appointments since January 2021 - three of which were consultations to discuss follow-up care after her hospitalization following a fall in February - one appointment addressed an allergic reaction to prescribed medication - another was initiated because my mother had to remind the surgery that her routine blood tests were overdue by more than three months. I am so incensed by this letter that I firmly believe the Practice Manager Ferial never even examined the clinical records to understand the nature of these appointments and mechanically dispatched a heartless communication!!

Terrible clinic with rude receptionists

This place is absolutely terrible, and the reviews don't lie. It's hands down the most deplorable establishment in the entire region. Stay away at all costs! The staff and medical professionals are completely incompetent across the board. The reception is abysmal, customer service is nonexistent, and the receptionists can't even handle basic phone etiquette. The service is utterly horrific. I GUARANTEE THIS REVIEW IS 100% GENUINE AND TRUTHFUL

Rude staff who keep cutting me off

The front desk staff have abruptly terminated two of my phone calls without addressing a single one of my questions.