Greengate Medical Centre

Wasted time and money at this terrible clinic

Absolutely dreadful service, I was left cooling my heels for thirty minutes past my scheduled slot, only to endure a brief consultation where the so-called professional spewed nothing but nonsense.

Unhelpful staff made me avoid seeking medical care

The medical staff are mediocre, especially the front desk personnel. The older employees seem composed. I received a phone call that made me feel like they were upset with me. This experience discourages me from sharing my health concerns. It appears they have little regard for patients' well-being.

Worst medical experience ever with terrible doctor

Steer clear of scheduling a consultation with Dr. Hadil. She's absolutely unbearable.

Betrayed by my gp practice after years of loyalty

After reaching out for assistance following years of loyalty, I was informed that I had been unexpectedly dropped from the practice and must go through the reapplication process. As a result, I now find myself without a general practitioner. The staff demonstrated complete incompetence and consistently deflected responsibility by pointing fingers at NHS England.

Lifelong care with compassionate and reliable support

I've been a long-time patient at this medical practice. Scheduling can be challenging at times, but the staff consistently demonstrates warmth and compassion. Nurse Parveen stands out as particularly outstanding, visibly dedicated to ensuring patients receive comprehensive care and clear guidance.

Dangerous medical negligence at this incompetent clinic

The front desk staff misinformed my partner about his lab work, claiming everything was fine when the results actually indicated type 2 diabetes. This is utterly unacceptable. I'm reposting this review after they previously deleted it. Their incompetent employees are potentially exposing the practice to significant legal liability.

Frustrating healthcare with rushed and uncaring staff

It's quite unpredictable at this place. Most of the front desk staff are accommodating, but the physicians are essentially dismantling the very definition of medical care. They provide zero meaningful assistance, hurrying through consultations with complete indifference. It's truly disheartening that in an area facing significant economic challenges, the healthcare professionals demonstrate such a lack of compassion and deliver only the most perfunctory service, eager to terminate each interaction as quickly as possible. The chronic understaffing of the NHS is a well-known issue, but they've become so desensitized to their subpar performance that meaningful improvement seems impossible.

Incredible doctor who changed my entire life forever

Dr. Humaira Somru is absolutely incredible - she means everything to me. Scheduling an appointment is a breeze. The reception staff, particularly Sara and Anita, are wonderfully welcoming. I've been a loyal patient of this practice for 18 years, and I'm grateful for all the doctors. Signed, Rehana Begum.

Louisa the receptionist ruins patient experience completely

Louisa, the receptionist, is absolutely terrible and incredibly discourteous. She doesn't just make you feel unwell; she escalates your discomfort to an unbearable level. If you arrive with a simple headache, by the time she's done, you'll feel like you're suffering from a severe migraine, complete with body aches and fever. Her professional demeanor and work attitude are deplorable. The frustration of asking a single question - which is literally her job - is overwhelming. As patients, we should feel comfortable seeking clarification, but with Louisa, asking a question might trigger an explosive reaction. She has consistently demonstrated rudeness over multiple years, and her behavior is disgustingly unprofessional. I'm not typically someone who writes reviews, but her treatment of me twice in one week was so horrible that I feel compelled to speak out. I will be escalating my complaints to management with comprehensive details. While she seemed fixated on my spelling - which I never requested - and interrupted my attempts to communicate, I must note that other receptionists have been helpful and compassionate. I've personally witnessed Louisa treating patients with complete disrespect. She needs to show some humility. Patients are vulnerable - we're worried, some have children, others struggle with anxiety or depression - and her behavior is unacceptable. Being kind costs nothing. Her job fundamentally involves interacting with patients, and if we had a choice, we would gladly avoid her. Ultimately, she should simply do what she's paid to do: provide basic, respectful customer service.

Terrible service and clueless staff at reception

Incompetent front desk staff. The employee is completely clueless. He scheduled my appointment for a day when the office is closed. Use some common sense - if you're still in training, stay off the phone. Consistently providing incorrect information.

Compassionate care at its finest medical experience

The reception team exudes warmth and hospitality. All doctors and staff members demonstrate exceptional politeness, compassion, and attentiveness, genuinely listening to patients' concerns and valuing their perspectives and feedback. This is a truly dedicated, respectful, and friendly team. I particularly appreciate Dr. HS and Dr. Gopi as our general practitioners who provide outstanding care for myself and my family. I am incredibly grateful and wholeheartedly recommend their practice to my social and professional networks. A heartfelt thank you to the entire staff at Greengate Medical Centre, who consistently radiate positivity and warmth! Warm regards

Fantastic care from a wonderful medical team

The front desk staff, physicians, and physician assistant are fantastic. I've consulted with Luizana on two occasions, and she demonstrates exceptional professionalism and attention to detail. Dr. Soomro and Akouji are equally impressive, and I've been acquainted with them for an extended period.

Compassionate care that feels like family support

For nearly three decades, my family and I have been patients at this medical practice. Physicians like Dr. Humairrah and Doctor Gopinathan are truly exceptional, consistently demonstrating a warm and compassionate demeanor. They attentively address our medical concerns, ranging from serious conditions such as cancer to more routine health issues. The front desk personnel are equally remarkable, always maintaining a friendly and respectful attitude towards my family and me. We are truly grateful for their outstanding care and kindness.

Compassionate care from an amazing doctor

The team here is incredibly welcoming. I want to extend a special shout-out to Dr. Soomro! She's truly exceptional - a consummate professional who approaches her work with genuine passion and dedication. My heartfelt appreciation goes out to Dr. Soomro!!!

Helpful coach ravneet made my day better

Excellent assistance provided by coach Ravneet Panesar. I endorse this service

Worst medical experience ever terrible service

It was a complete catastrophe, far worse than a single star could convey. The physician utterly failed to perform even the most basic examination, showing zero concern for the patient's well-being. They seem to have employed attractive staff to distract from their appalling practices—and now it's time to reveal the truth.

Terrible service from a neglectful gp surgery

I am deeply frustrated and disheartened by this GP surgery. Their appointment system is completely inadequate, with wait times stretching to 16 weeks, and they suggest checking the app, but the NHS has no available slots. I'm utterly dismayed and irritated. My midwife advised me to obtain a prescription due to critically low iron levels, noting it takes two weeks for the medication to become effective. I'm 30 weeks pregnant with twins, and when I contacted the GP, they claimed they cannot issue the prescription without a written request from my midwife. My registered hospital in central London also could not provide the prescription. The level of patient care here is abysmal, bordering on negligent.

Unprofessional and disrespectful healthcare staff

I've encountered staff members who are shockingly unprofessional, and I'm bewildered how they've secured positions in healthcare where compassion and patient support are critical. During my recent phone interaction with the reception, the representative was extremely discourteous. As a result, I am definitively planning to switch my general practitioner.

Perfect fit for my needs

This product is absolutely perfect in every way. It meets all my expectations and then some. From design to functionality, nothing could be better. I'm thoroughly impressed and couldn't ask for anything more. A truly exceptional item that exceeds all standards.

Worst medical experience ever terrible bedside manner

These are absolutely the most depressing medical professionals I've encountered! The physician seems utterly despondent. Despite being an incredibly courteous patient, they demonstrate complete indifference toward me. I deeply regret making this appointment. The entire experience completely destroyed my weekend.