Greensand Health Centre

Avoid this practice if you can.

Really difficult to see a GP and when you do they have the sympathy of a sack of potatoes

Reception staff unhelpful about medication refill

The service throughout my visit, from the front desk to the clinical consultation, fell short of expectations. I experienced a gap in my medication supply that lasted several days.

Practice prioritises technology over personal care

The team members are approachable, however the practice operates with a commercial focus. There is considerable reliance on technology with minimal personal engagement. I don't experience the same level of attentive care that I recall from previous years.

Equipment wasn't checked before being handed out

During my visit to the clinic, I received a urine sample collection container that was defective and could not be used properly. This resulted in wasted time and resources. The clinic should ensure that all equipment is checked for functionality before being provided to patients. I felt this reflected a lack of attention to detail. Being busy should not be used as a reason for such oversights.

Reception staff were genuinely friendly and helpful

I am very pleased with this practice and all the clinicians within it. Whenever I have presented with a health concern, it has consistently been given proper attention, and I have been approached with courtesy and compassion. The front desk team are consistently welcoming and approachable (which is perhaps not always anticipated from administrative staff!!). The digital appointment system works excellently. I am satisfied with all aspects of my care!

Impossible to book appointments through their system

One Star.....Most unsatisfactory experience with this surgery. The appointment booking system is problematic. Obtaining an appointment is extremely difficult. I had to contact NHS 111 on one occasion, and they had to intervene to help arrange an urgent appointment. The surgery texted to advise the next available slot was several weeks away at one location, or alternatively at another location the following day. Given my mobility limitations at that time, travelling to the alternative location was a challenging and uncomfortable journey. I am concerned about how such system inefficiencies could potentially impact patient outcomes in serious situations.

Receptionist gave conflicting information about ID requirements

I submitted all the necessary paperwork and provided identification to register my child on my NHS app for medication purposes approximately a month ago. The practice subsequently contacted me requesting an additional form be completed. When I enquired whether identification would be needed again upon returning the completed documentation, I was informed it would not be required. However, when I returned with the forms, identification was requested after all, which was frustrating and inconsistent with what I had been told.

Calls not returned, concerns dismissed too quickly

My experience with this practice regarding my elderly relative has been quite unsatisfactory. Telephone calls frequently go unreturned despite assurances they would be, and worries about persistent symptoms tend to be attributed to emotional distress rather than thoroughly investigated. For someone already dealing with significant emotional health challenges, this approach has been deeply upsetting. Patients should feel heard and valued in their interactions with healthcare providers.

Long waits but treated with real kindness

I have no complaints about this surgery. I have attended the walk-in clinic on two occasions this year, and despite experiencing lengthy waiting times due to the high volume of patients, I was treated with both compassion and professionalism on each visit. I find it puzzling to read the unfavourable feedback from others, as I believe that if they had experience at other practices, they might have a different perspective on their current care.

Reception turned away elderly patient for lateness

My elderly relative with complex health needs and mobility difficulties was unable to be seen because he arrived slightly late for his appointment. I was disappointed by this approach, as I felt it didn't reflect the level of care and flexibility I would expect from a healthcare service. I believe the practice might benefit from reconsidering its policies around late arrivals, particularly for vulnerable patients, and perhaps investing in systems that could help manage appointments more compassionately. This experience has affected my confidence in the service.

Reception staff was dismissive and unhelpful

I had a negative experience with a member of the reception team. I found their manner to be dismissive and unhelpful throughout our interaction. In my experience, their approach lacked professionalism and consideration for patients' concerns. When I raised my concerns with management, I felt the matter was not adequately addressed. Despite attempting to communicate politely, I did not feel my feedback was taken seriously or acted upon. I found it difficult to work with this particular staff member and would have preferred to interact with someone else. I recognise that many dedicated professionals work within the NHS and provide excellent care. However, I felt this individual's approach to patient interaction was not suitable for a role that requires patience and empathy. I believe they may find a different type of work more fulfilling. Overall, this experience was disappointing, particularly given the quality of service I have received from other staff members at the practice.

Receptionist turned me away for being four minutes late

Attended an appointment scheduled for mid-morning. There were temporary traffic disruptions on the main road near the surgery, and the check-in system was experiencing technical difficulties. After waiting in a queue of several people at reception, I was informed that I had arrived a few minutes past my appointment time. I explained that I had been waiting in the queue since arriving, but was told I would need to rebook. When I asked to reschedule, I was directed to use an online system rather than being assisted at reception. On previous visits, I have experienced significant waiting times, sometimes extending considerably beyond my appointment slot. I have never felt the need to comment on punctuality during those occasions. This experience has been frustrating, and I am considering changing practices.

New premises let down by confusing booking systems

The facilities are modern and well-maintained, as one would anticipate from a newly constructed practice. The administrative and support staff are clearly making genuine efforts within their roles. However, there appear to be significant constraints affecting their ability to deliver optimal service. Firstly, there seems to be insufficient clinical staffing available on-site, particularly during peak periods such as school holidays. Secondly, appointment availability for routine patients is restricted to an online booking platform that, while well-intentioned, appears to have fundamental usability issues that suggest it may not have been fully refined before implementation. The appointment booking system itself presents considerable challenges. It functions solely for this particular practice, yet patients must simultaneously manage two entirely separate systems to access other healthcare services and information. The NHS app handles hospital-based appointments, whilst another platform manages additional patient records and communications. For someone with reasonable digital literacy, navigating between these three separate systems is frustrating and inefficient. For individuals with cognitive difficulties, learning disabilities, or older patients, this fragmented approach creates substantial barriers to accessing care. The cumulative effect of managing multiple incompatible systems transforms what is already a stressful healthcare experience into an unnecessarily complicated administrative burden. A more integrated, streamlined approach that consolidates these platforms would significantly improve the patient experience and reduce frustration across the board. Such improvements might also have broader benefits for the wider healthcare system, potentially reducing unnecessary attendances at emergency departments where patients have become discouraged by administrative complexity.

Records request took months with no progress

I have been waiting nearly half a year to receive medical records for a deceased family member. Despite making regular contact on a weekly basis to follow up on this request, the records have still not been provided. The practice appears to show little concern for the needs of their patients. This is disappointing.

Difficult to book appointments and get seen

The staff demonstrated a lack of attentiveness and courtesy. There appeared to be limited willingness to engage with patient concerns or hear what patients had to say. Accessing appointments proved challenging, with frequent cancellations occurring with minimal notice and difficulty in securing alternative times.

Couldn't get through on the phone

Extremely disappointing experience.

Modern facility with lengthy wait times

A recently constructed medical facility offering drop-in appointments, though patients may experience lengthy waiting times before being attended to.

Helpful and responsive when I needed them

Have consistently experienced them as being quite supportive and of good quality 👍 😊

Modern practice with helpful nursing care

Excellent practice with very modern facilities. The surgery can become quite busy at peak times, but when my family member was seen, the healthcare professional provided excellent care.

Switching practices after repeated issues

I am considering switching to an alternative practice due to several ongoing issues.