Greensand Health Centre

Walk-in service sorted me quickly

The team here were extremely helpful, and I was able to attend without needing to book ahead. I was seen and treated promptly and with professionalism. This service provides excellent value to the local area.

Receptionists were helpful and genuinely kind

I switched to this practice a year ago after being frustrated with my previous healthcare provider, where appointments were difficult to obtain. This practice has exceeded my expectations. They operate efficiently, the clinical staff are excellent and genuinely attentive, the reception team are courteous and supportive, and the pharmacy service is quick and reliable. I'm very pleased with my decision to change. 😁

Friendly reception made settling in easy

I'm new to this practice and wanted to share my initial experience. Upon registering, I found the process straightforward and welcoming. The reception team were helpful in getting me set up with the necessary paperwork and information about how the surgery operates. I appreciated their patience in answering my questions about accessing services and booking appointments. Overall, my first impression of the practice has been positive, and I'm looking forward to establishing care here.

Practice checked in on both mum and baby

I had a baby who was born significantly early and the practice has been excellent. I've been anxious about various concerns, but the staff have been very patient and willing to see me whenever needed just to check that my little one is doing well. They've also made sure to follow up on my own health, which I really appreciated. I also have a toddler and they've been wonderful with them too. They're the best healthcare providers I've experienced. Thank you to the practice.

Online booking system lacks human support

It's difficult to get direct communication with someone at this practice. All appointments are arranged through an online booking system, and you only receive a text message notification without any additional assistance. The reception staff seem unhelpful and simply direct you back to the online booking tool rather than offering support. The whole experience feels impersonal and lacking in human interaction.

Efficient and helpful from start to finish

I have consistently experienced this practice to be well-organised and supportive. I have no issues to raise.

Couldn't get through on the phone

I would rate this practice lower if possible. This has been the worst medical facility I have experienced.

Impossible to reach and medication stopped without explanation

Unable to reach the practice by phone and struggled to secure an appointment. Found the experience disappointing compared to previous healthcare providers. Medication was discontinued without prior notification, and I was informed I would need to wait approximately two weeks for a telephone consultation to discuss the reason for this change. Would not recommend based on this experience.

Online services made booking straightforward and quick

I have had a very positive experience with this surgery overall. I find that making use of the online services tends to work better than depending on phone contact. Whenever I have submitted a request through the online form seeking medical guidance, I have received a prompt response with either an appointment or the necessary advice, and the online prescription ordering system is straightforward to use. It appears to be a good service provided you are able to access these online features and know about the options available. The staff members I have encountered during visits to the surgery have consistently been courteous and supportive.

Staff phoned back when I missed appointment

I have been genuinely impressed with this practice on every occasion. Despite reading numerous negative reviews elsewhere, my own experiences have consistently been excellent whenever I have needed to get in touch. The team members are unfailingly polite, courteous, friendly and genuinely helpful. One staff member in particular went the extra mile by calling me back after I missed my original scheduled phone appointment, demonstrating kindness, compassion and clear expertise. I have consistently received authentic care and sound guidance from everyone I have interacted with at the practice and would strongly recommend it.

Long waits and feeling dismissed by staff

This surgery experience was extremely disappointing. After waiting several weeks for an appointment, I felt my concerns were dismissed without proper consideration of my background. I felt undervalued during the consultation and had to advocate strongly for additional investigations. The follow-up testing appointments are scheduled far into the future, which has left me frustrated with the overall care received.

Impossible to book appointments when needed

Obtaining appointments at this practice is very challenging. Communication could be significantly improved. I was forced to attend an urgent care centre to receive treatment because I could not arrange an appointment within a reasonable timeframe. The overall service experience fell well short of expectations.

Long wait times with unhelpful phone guidance

I have been waiting for more than a month to get an appointment to discuss a significant health concern. However, whenever I contact the practice, I am consistently directed to contact external support services instead.

Quick appointment with minimal waiting time

Attended for a vaccination appointment recently. Very good experience, only spent 5 minutes in the surgery with no queue. This was much better than a previous visit when I had to wait outside in poor weather.

Reception and clinical team showed genuine care

I would like to express my gratitude to the practice on Heath Road for providing such wonderful support during what continues to be a challenging time for me. From the front desk staff through to the clinical team, everyone has been truly excellent. Thank you very much!

Surgery's good but charging point still broken

Pleasant facility with a good appointment system. The refreshments available are quite pricey relative to what you might expect. There is an electric vehicle charging point at the location, though access to it has been limited despite initial indications that it would become available to visitors when the building first launched. Efforts to have this activated took an extended period to resolve.

Supportive team helped me recover well

Excellent nursing and administrative staff who supported me throughout an extended post-operative recovery period. The team provided valuable assistance during the final stages of my recuperation. I have made a full recovery thanks to the care provided. Thank you for maintaining such high standards of support.

Friendly reception staff made booking straightforward

Excellent service received from the practice team at this surgery for both myself and my family member. Highly recommend this practice.

Couldn't get through on the phone

A deeply disappointing experience.

Once great practice losing its way

The practice used to be excellent a couple of years ago. It's unclear what has changed since then.