Greensand Health Centre
Poor! (84 reviews)
Poor! (84 reviews)
Feedback on this practice reveals a deeply divided patient experience, with significant operational challenges dominating the overall picture. Appointment access remains a persistent concern, with patients reporting difficulty booking through multiple channels, lengthy waiting times, and frequent cancellations with minimal notice. Phone communication is consistently problematic, with extended hold times, dropped calls, and unreturned callback requests. Reception experience varies considerably, with some patients describing unhelpful and dismissive interactions, whilst others praise courteous staff. Prescription management issues appear regularly, including errors directing medications to wrong pharmacies, delays in processing, and discontinuations without prior notification.
Clinical care receives more positive recognition, with patients noting efficient same-day assistance and professional medical attention when appointments are secured. The modern facilities are frequently commended. However, administrative inefficiency undermines these strengths, with patients describing system complexity, poor continuity of care, and lack of responsiveness to concerns. Several patients report feeling unheard during consultations or dismissed without thorough assessment.
A notable subset of patients express strong satisfaction, highlighting responsive nursing support, compassionate approaches, and good care experiences. Yet the predominant pattern across feedback suggests the practice struggles with capacity and coordination. Patients consistently indicate that whilst clinical staff demonstrate competence and courtesy, the booking systems, reception processes, and administrative handling create frustration and undermine confidence in the service. The combination of appointment access difficulties and communication failures appears to be driving patients to seek alternative providers.
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Feedback on this practice reveals a deeply divided patient experience, with significant operational challenges dominating the overall picture. Appointment access remains a persistent concern, with patients reporting difficulty booking through multiple channels, lengthy waiting times, and frequent cancellations with minimal notice. Phone communication is consistently problematic, with extended hold times, dropped calls, and unreturned callback requests. Reception experience varies considerably, with some patients describing unhelpful and dismissive interactions, whilst others praise courteous staff. Prescription management issues appear regularly, including errors directing medications to wrong pharmacies, delays in processing, and discontinuations without prior notification.
Clinical care receives more positive recognition, with patients noting efficient same-day assistance and professional medical attention when appointments are secured. The modern facilities are frequently commended. However, administrative inefficiency undermines these strengths, with patients describing system complexity, poor continuity of care, and lack of responsiveness to concerns. Several patients report feeling unheard during consultations or dismissed without thorough assessment.
A notable subset of patients express strong satisfaction, highlighting responsive nursing support, compassionate approaches, and good care experiences. Yet the predominant pattern across feedback suggests the practice struggles with capacity and coordination. Patients consistently indicate that whilst clinical staff demonstrate competence and courtesy, the booking systems, reception processes, and administrative handling create frustration and undermine confidence in the service. The combination of appointment access difficulties and communication failures appears to be driving patients to seek alternative providers.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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M L.
4 years ago
Bad!
Referral letters delayed despite repeated follow-up
There was a significant delay in arranging a hospital appointment for our child. When I contacted the surgery by phone to inquire about the status, I was informed that the referral had only just been sent that same day, despite my initial conversation about this matter occurring a month earlier. This extended delay has raised concerns about potential implications for our child's treatment pathway. Additionally, we have experienced repeated issues with prescriptions being directed to incorrect pharmacies, including time-sensitive medications. Despite consistently informing reception staff of our preferred pharmacy, these errors have continued to occur. While I recognise that the practice manages high appointment demand, I believe these particular difficulties could have been prevented with more careful attention to detail.
Lucy D.
4 years ago
Bad!
Receptionists block access to the doctors
Disappointing GP practice. I have been a patient here for over a decade and have noticed a consistent decline in service quality. It is very difficult to get appointments or speak with a clinician. The reception staff, who lack medical training, seem to have significant influence over practice operations, and it feels as though patient wellbeing is no longer the main focus.
The 1.
4 years ago
Bad!
Struggling to book an appointment here
It is difficult to obtain an appointment at this practice.
Brett S.
4 years ago
Bad!
Practice ignored urgent newborn callback request
I am very disappointed to have to leave such a low rating. I would prefer not to rate at all. I would strongly advise against using this GP practice. I am unclear how this service continues to operate. My newborn experienced a serious health concern and I was assured I would receive a prompt callback given the urgent nature of the situation. The callback came several hours later, the call was terminated abruptly, and I did not hear back despite expecting further contact. Additionally, when I discussed my newborn's health matter with a clinician, I was asked for my own assessment of the problem rather than receiving professional guidance. In my view, I contact a GP practice expecting expert medical opinion, not to provide my own diagnosis. If you wish to maintain your family's health and wellbeing, I would caution against entrusting your care to this practice.