Greenside Medical Practice

Happy with the appointment booking process

Extremely satisfied with the care I received

Polite staff made the appointment straightforward

The service has been satisfactory thus far, with courteous and welcoming staff members throughout the practice.

Helpful staff made me feel welcome

Always approachable and friendly. I am very satisfied when I need to visit this practice. The service genuinely delivers on what is offered. Thank you.

Quick appointment with attentive staff care

I had a positive experience during my visit. The reception team were courteous and welcoming, and there was minimal waiting time. I was called through promptly after arriving. During my appointment, a blood sample was needed, and the clinical staff member was thorough in identifying the most suitable location before proceeding. The procedure was carried out with care and caused no pain or discomfort. The entire appointment was completed efficiently, and I left feeling satisfied with the service received.

Appointments run on time and felt heard

The clinician demonstrated professionalism and a good understanding of my concerns. Appointments ran punctually.

Friendly reception made the visit pleasant

Excellent experience with welcoming and helpful team members.

Reception team made booking really straightforward

The level of customer service provided is excellent.

Receptionist was genuinely helpful and caring

The receptionist at the practice was very helpful and caring, both in person and when speaking over the phone.

Reception staff were kind and organised

Outstanding experience at this medical practice. The front desk team demonstrated kindness and efficiency, while the clinician proved to be both professional and compassionate. I felt valued and received attentive care throughout my visit.

Professional staff made the visit pleasant

It is always enjoyable to visit this practice. The team members are consistently professional and treat patients with courtesy and respect.

Friendly reception made the visit pleasant

Excellent

Clean, welcoming practice with skilled phlebotomy care

The facility is well-maintained and straightforward to reach, with a welcoming atmosphere throughout the building and from the team. My visits have consistently been positive overall. During a recent appointment involving a blood test, the procedure was performed with such skill that I experienced no discomfort and had no visible marks afterwards. The staff demonstrated both competence and kindness.

Took my vague symptoms seriously

The clinician I saw took my somewhat unclear symptoms seriously and pursued further investigation. Their thorough approach meant that a serious condition was identified at a stage where treatment options were still available, which has made a significant difference to my health outcomes.

Friendly reception made the visit straightforward

I had a wonderful experience at the practice.

Checkup completed on time and felt heard

Had a thorough examination that was completed promptly, and the healthcare provider was very pleasant throughout the appointment.

Reception dismissed urgent medication concerns without response

I found the service to be deeply unsatisfactory and felt that patient care was lacking. The reception staff member's manner came across as condescending and unhelpful when I raised concerns about an urgent medication matter. I experienced a significant gap in my medication supply lasting several weeks without any clear communication, despite making multiple attempts to get clarification. I submitted several written inquiries requesting assistance and explanation, but did not receive any replies. This level of unresponsiveness is concerning and troubling. Patients should expect proper communication and respectful treatment from their GP practice. I would suggest considering alternatives if feasible.

Polite reception staff made the visit pleasant

Extremely courteous and supportive throughout the appointment.

Prompt service and helpful reception

Quick and efficient service, much appreciated.

Felt genuinely listened to at the surgery

I was grateful for the care and assistance I received during my visit to the practice.

Friendly reception and well-maintained clinic

The team demonstrated professionalism throughout my visit, and the setting was pleasant and welcoming.