Greenside Medical Practice

Nurse took time to answer my questions

My appointment was excellent, with a friendly and professional healthcare professional who took time to address my concerns and ensured I didn't feel hurried.

Reception staff were polite and attentive

The reception staff were welcoming and courteous, asking thoughtful questions about my health and next steps. I appreciated the healthcare professional's genuine concern and attentive approach to my care.

Accommodating approach to my appointment needs

Extremely helpful and flexible, not only regarding my visit but also with various other matters that came up. Much appreciated.

Physio consultant was helpful and professional

The physiotherapy professional I consulted with demonstrated helpfulness and professionalism throughout my interactions.

Happy with the appointment and care received

Quite satisfied with the appointment experience

Appointment ran on time for vaccination

Attended an appointment at the scheduled time and received a vaccination from a healthcare professional. The service provided was satisfactory and met expectations. Excellent experience overall.

Couldn't get appointments without camping outside early

EXTREMELY DISAPPOINTING!!! The team appears to be unhelpful! I booked appointments with specific requirements. This was due to my mobility needs and in the case of my child, who has additional support needs, yet the service fell short. I booked an appointment for my child to receive a flu vaccine via injection as they cannot tolerate the nasal spray option, but the staff member refused to administer the injection, stating they "don't inject younger patients". They then attributed the booking error to the reception team. The same staff member who previously was unable to take my blood pressure reading without using the machine and a larger cuff, but the machine was not functioning. They then declined to perform a manual reading instead. I am now questioning whether they possess the necessary qualifications, as they were unable to provide two straightforward services to either myself or my child. To secure an appointment with a doctor, you essentially need to arrive before the surgery opens or face an extremely low chance of being seen, or possibly waiting several weeks later—even for urgent health concerns affecting your child! My family and I live very close to the surgery but are seriously considering registering with a different practice. COMPLETELY INADEQUATE

Gentle and kind care for my baby

I really appreciate how gentle and kind the staff were with my child.

Booking appointments remains a frustrating challenge

So far so good, my only concern is the difficulty in securing appointments whenever I call, as the available slots always seem to be fully booked. Apart from that particular issue, everything else has been satisfactory.

Phone lines consistently left unanswered for months

Throughout this year, I have made numerous attempts to reach this practice by telephone over an extended period, frequently experiencing lengthy waiting times without receiving a response. This situation is deeply concerning, particularly when trying to discuss significant test outcomes and persistent health matters. The frustration is compounded by observations during in-person visits, where reception staff appear to be engaged in conversation with one another rather than managing incoming calls. This approach suggests insufficient attention to patient needs and communication priorities. Time-sensitive matters warrant prompt attention, and the current phone accessibility and staff engagement appear to fall short of what patients should reasonably expect. Patients should receive responsive communication and a professional standard of service.

Impossible to book appointments with rude staff

It is difficult to secure an appointment at this practice, and the staff interactions have been unpleasant. Additionally, phone calls often go unanswered.

Impossible to get an appointment here

This practice has been extremely disappointing. I've struggled to secure appointments, and the staff don't seem particularly concerned about patient needs. When I've managed to get through by phone, I've had to wait considerable lengths of time, and the call was disconnected before I could properly communicate my concerns. Overall, this has been a very frustrating experience.

Physio appointment left me feeling heard

A very positive appointment with the physiotherapy service. Would definitely recommend their services.

Hard to book appointments with the practice

The healthcare professional I saw was wonderful and provided excellent guidance that I really appreciated. The practice overall is satisfactory. However, I find it very difficult to secure doctor appointments, and since the pandemic, availability has become increasingly limited, which is unfortunate as this practice was previously among the better ones I've experienced.

Staff were consistently polite and patient throughout

As always, I have received excellent service from all members of the team, from those at reception through to clinical staff. Everyone has consistently demonstrated a friendly, courteous and attentive approach. I am very grateful for the care provided.

Helpful and thoughtful approach to patient care

An excellent medical practice that consistently demonstrates helpfulness and consideration toward patients.

Physio explained practical exercises clearly

The physiotherapy professional demonstrated a high level of professionalism throughout the appointment. They were genuinely helpful and provided clear information. The guidance on self-management exercises was sensible and easy to apply in practice. Much appreciated.

Professional and attentive nursing care provided

I received professional and courteous care from the nursing staff member who attended to me.

Physio clearly explained the exercise routine

I arrived punctually for my appointment and the physiotherapist provided clear explanations regarding the recommended exercises and their frequency.

Appointments cancelled without any notification

This GP practice has significant issues with appointment management. Cancellations occur without any notification through text or email, leaving patients unaware of changes. When attempting to reschedule or book same-day appointments by phone, availability is consistently limited. During a recent call attempt starting before opening time, there was no response for an extended period after the practice opened. Despite operating multiple locations, there appears to be poor coordination between the different branches. The overall experience suggests considerable room for improvement in communication and appointment handling. Registration with this practice is not recommended.