Greenwich Peninsula Practice

Caring doctors who truly listen

The medical team here is incredibly compassionate and supportive, and they've been instrumental in managing my ongoing health challenges.

Frustrating app crashes and no appointments

Really poor experience with this GP service. - Appointment booking is impossible! They claim app booking is available, but it's completely non-functional. You can only submit a help request and wait for a response, with no actual ability to select a specific date and time. - The app's user interface is extremely poorly designed and extremely unstable, frequently crashing. - The app appears "offline" most of the time (as shown in the image) - I submitted a help request and received a confirmation message stating I would be contacted. However, no contact was made, forcing me to phone a week later to investigate. I was then instructed to rebook through the app - the only available option - but was told I could only do this in the morning, which is utterly ridiculous. Just an absolutely terrible service. Online booking should enhance, not replace, traditional booking methods like phone or in-person. I'm genuinely concerned that this clunky, dysfunctional, app-mandatory system could potentially endanger elderly patients unfamiliar with technology. The Woodlands Surgery & Vanbrugh are nearby alternatives that offer normal booking procedures and have better reviews, so I'll likely attempt to register with one of those instead.

Nightmare clinic with zero customer support

This establishment is absolutely abysmal. There's a complete absence of assistance and genuine support, particularly when you're experiencing health issues. Attempting to schedule a consultation with a hospital referral proves futile, and the mobile application's booking system is equally ineffective. I persistently tried calling their contact number, only to be met with silence—no one ever picks up. Utterly disheartening.

Terrible gp practice with adhd paperwork mess

Terrible establishment. They misled me regarding the transmission of my ADHD paperwork. They continually create unnecessary complications and squander both my time and their own. I recognize the financial constraints facing NHS services, but they're actively hindering their own efficiency by forcing me to make repeated visits just to get referral documents processed. It's completely ridiculous. To top it off, they scheduled a phone consultation - how exactly am I meant to submit physical documents during a telephone call?

Dismissive doctors and slow complaint response

Over the past year, this medical practice has significantly deteriorated. I've encountered multiple instances with male physicians where my chronic health concerns have been minimized and I've been addressed in a condescending manner. When fortunate enough to see a female doctor, the care quality notably improves, though the administrative staff frequently disregard patients' scheduling preferences and specific requirements. I've submitted a formal complaint regarding substantial inaccuracies in my medical documentation and records. Despite Omnes Healthcare's promised 30-day resolution window for complaints, I remain without any response as of September, following my initial complaint in April. I do want to acknowledge that I've experienced genuinely exceptional interactions with nurse Cristina and Julia at reception, as well as a recently positive consultation with Dr. Ijeoma Ojiaku.

Julia made my surgery visit stress-free

My visit to the surgery was truly exceptional, with special recognition due to Julia, the receptionist, who was absolutely outstanding. She demonstrated remarkable patience, expertise, and care—meticulously walking me through each step and ensuring I understood everything completely. Her exceptional professionalism and genuine warmth transformed what might have been an anxiety-inducing appointment into a comfortable and seamless experience. Julia deserves sincere appreciation for her extraordinary service and commitment!

Julia saved my day at the clinic

I had an excellent interaction with Julia at the front desk. She displayed exceptional friendliness and provided outstanding assistance. Unfortunately, my encounter with Dr. Karmara was disappointing, and I found them to be a subpar medical professional. Sincere appreciation goes to Julia. Thank you!

Terrible healthcare with rude staff and delays

I've been with this medical practice for twelve months, and I've witnessed a steady decline in their quality of service. The staff completely lacks compassion, with receptionists who seem to believe they can be disrespectful without consequences. Scheduling an appointment is an exercise in frustration, often taking weeks, and medication authorizations are consistently postponed with zero communication. Such behavior is absolutely unacceptable in a healthcare setting.

Pravena's warm welcome at reception

During my recent visit to the Greenwich Peninsula reception, I had the pleasure of being helped by Pravena, who truly sets herself apart. Her warm greeting, proactive approach to assistance, and sincere commitment to service were immediately apparent. In contrast to other reception staff who often seem hurried and impersonal, treating interactions like a mere transaction, Pravena's approach was refreshingly different. From the moment I arrived, she made me feel genuinely welcomed and appreciated. Her professional demeanor, combined with her friendly warmth and meticulous attention to detail, significantly enhanced my overall reception experience. Pravena is an exceptional team member, and her colleagues would do well to learn from her exemplary customer service approach.

Josephine's quick and helpful response saved me

I'd like to express my sincere appreciation for Josephine's exceptional customer service. Her responsiveness and thoroughness in addressing my concerns were truly remarkable. She displayed an impressive level of expertise and genuine care that greatly enhanced my overall interaction. Josephine's outstanding performance is a testament to her professional capabilities, and she clearly represents the best of your organization. It would be tremendously beneficial if other team members could emulate her high standard of service and dedication. Thank you!

Julia saved the day with app help

Julia demonstrated exceptional customer support, walking me through the steps of navigating the ask my gp application with patience and expertise. Her assistance was invaluable, and I'm truly grateful for her outstanding service.

Michelle made me feel so comfortable

Michelle, my midwife during my initial consultation, was incredibly warm and personable.

Rude staff and mixed-up medication mess

This medical practice is absolutely dreadful. The receptionists interrogate patients as if they're playing doctor, and their rudeness is beyond tolerable. One receptionist named Hassan even had the audacity to tell me, "you're not the only patient here." They constantly push patients to use their online system, but when you actually submit your concerns through the app, nobody bothers to read them. You end up having to phone in and repeat everything all over again. Nearly all the reception and administrative staff are incredibly discourteous and become immediately defensive if you dare to question them. As a parent of a child with special needs, I'm particularly frustrated by their consistent medication mix-ups. Despite multiple explanations, they continuously send prescriptions to incorrect suppliers and pharmacies. I strongly advise avoiding this practice if possible. They might be acceptable for patients with minimal medical needs, but for those requiring genuine medical attention, they're completely inadequate. In over two years, my daughter has barely seen a doctor twice - it's absurd! The so-called senior reception manager, Ugho, seems incapable of resolving anything and displays zero leadership qualities. His lack of basic customer service skills is shocking, especially considering they work in a healthcare environment. It's simply unacceptable.

Frustrating wait after eight years of care

I had a scheduled visit today, but they informed me that no physicians were accessible to see me. After eight years of being a patient, I now have to search for a new general practitioner. Their demeanor was incredibly harsh and unprofessional - I'm absolutely stunned by their treatment.

Doctor's rushed and reckless appointment

I've been receiving care at this facility for nearly two years without a single problem until today. When I reached out to inquire about a pending diagnostic test, the physician immediately launched into an unrelated discussion, even making presumptuous claims about my personal circumstances without first listening to my concerns or reviewing my existing medical documentation. There was no careful examination of previous notes or thoughtful assessment, just a reckless and unfounded speculation. Moreover, the doctor provided me with inaccurate information regarding test results I had received several weeks earlier—details that could potentially compromise my health. Such careless misinformation is not just unprofessional, but potentially hazardous. The risk of causing unnecessary anxiety or potentially delaying critical medical treatment is extremely serious. This level of medical negligence is absolutely intolerable.

Years of caring and support here

I've been receiving medical care at this practice for an extended period, and I cannot emphasize enough how exceptional the treatment and assistance have been throughout my experience. Every member of the team, starting from the front desk personnel to the nursing staff and physicians, consistently demonstrates warmth, expertise, and an unwavering commitment to patient support. Scheduling consultations is straightforward, and even when the practice is bustling with activity, the staff remains dedicated to ensuring each patient receives personalized attention and care.

Julia made my medical visit smooth

Julia at the front desk consistently demonstrates exceptional service, offering unwavering assistance and going above and beyond whenever I need to reach out to the medical practice!

Frustrating booking process with zero support

Making an appointment through their mobile application is impossible due to technical glitches, and when you try to get assistance from the front desk staff, they're completely unhelpful.

Helpful julia saved my long-standing headache

Hi, I'm submitting this review on behalf of my partner who doesn't have a Google account. I've been a patient at this medical practice for two decades, since Dr Bocus was working here. Recently, the quality of service has deteriorated dramatically. I've experienced ongoing issues with medication management and persistent difficulties in obtaining doctor call-backs, with requests frequently not being processed by the reception staff. Sometimes these callback delays have stretched to two weeks. The situation has become so frustrating that I now feel anxious about contacting the surgery. Patients are forced to repeatedly call and follow up on their own issues, which should never be the case. Seeking medical assistance should not be a stressful experience, yet for many patients here, it has become exactly that. However, today was different. I spoke with an exceptional staff member named Julia, who was incredibly helpful. She successfully resolved multiple outstanding issues that the surgery had left unaddressed since May. Julia demonstrated exactly how patient care should be handled. Julia, thank you for providing such outstanding service. Thank you Julia, Jacqueline

Pravena saved me from prescription stress

Pravena provided exceptional support while helping me resolve a problem with my prescription's transmission to the pharmacy. Her demeanor was compassionate, she listened attentively, and she went out of her way to ensure my concern was addressed effectively.