Greenwich Peninsula Practice

Quick help at reception desk

Exceptional support and guidance provided by the reception staff, particularly Miss Pravena, who went above and beyond to assist me effectively.

Quick and friendly morning help

Fantastic customer support this time around!

Quick and helpful medication chat

Recently underwent a medication consultation with the pharmacist, who provided helpful suggestions for enhancing my health. I successfully scheduled blood tests via phone, which was straightforward. Typically, I rely on the GP app for booking appointments, and I'm gradually becoming more comfortable with this digital approach.

Terrible surgery with clueless learner staff

It's the most terrible surgical experience I've encountered in London. If you request to see a doctor, they assign you a trainee!!!! Booking an appointment online is equally frustrating! Their communication is so confusing that you have no idea what they're discussing. Absolutely chaotic place.

Julia saved my morning at the office

Exceptionally satisfied with Julia's assistance at the front desk today. She demonstrated outstanding professionalism and was incredibly supportive throughout our interaction. Truly grateful for her help.

Terrible app blocking urgent medical help

I have never encountered a more frustrating medical practice in my entire experience. The receptionist just cancelled a long-overdue smear test, pushing the next available slot another three weeks away. During our conversation, I highlighted that I've received confirmation requiring a doctor's consultation for an ongoing infection. However, due to the existing smear test booking in the app, I cannot schedule another appointment through the system. The receptionist flatly refused to assist me in connecting with a doctor or securing an appointment - it's absolutely absurd that they acknowledge my illness yet remain unwilling to help me get medical attention. The appointment request originated from their own system, yet this GP surgery appears completely powerless beyond their dysfunctional app's limitations. This pattern of unhelpful service repeats constantly. It's mind-boggling that they can schedule a smear test but treat an active infection as an entirely different, app-restricted process. Your fundamental purpose is to provide patient care. If I develop sepsis because of your refusal to address a confirmed infection, I will absolutely pursue legal action.

Concerning patient care in greenwich practice

I'm currently searching for a general practitioner in Greenwich, and after examining the reviews, I'm absolutely stunned by some of the accounts 😳 These issues seem serious enough to warrant an official investigation or potentially even a medical negligence lawsuit. My advice would be to either contact the medical practice directly or reach out to the local Member of Parliament. If patients are experiencing genuine concerns, they should formally lodge complaints through the appropriate official channels, which is the most effective way to trigger meaningful action and resolution.

Weeks of waiting with nasty chest infection

I've been waiting over two weeks since submitting a sample for what's clearly a chest infection. The lab results confirm an upper respiratory infection, yet here I am, coughing up brown phlegm for weeks without receiving antibiotics. My mental health appointment, also submitted over two weeks ago, remains unaddressed. It's utterly ridiculous. I'm now planning to pay for private healthcare to treat both my infection and mental health concerns. I've never experienced such a situation where a medical issue requiring treatment is completely ignored. During my face-to-face consultation, the doctor explicitly said they would respond within a few days. When I called, I discovered they hadn't even opened my results for weeks, despite the app showing they've had them available. Even now that they've finally reviewed the results—which confirm what was obvious to me—they still won't address the issue until next week. This is an absolute farce. I strongly advise against choosing this healthcare provider.

Rushed doctors and hard-to-get appointments

As someone working in hospital healthcare, I'm well-versed in patient care standards, and I anticipated similar professionalism from this GP practice. However, I've noticed the doctors frequently hurry through consultations and abruptly conclude appointments if patients arrive just 5 minutes behind schedule. It's unreasonable to penalize patients for a minor delay - that approach is fundamentally unfair. Moreover, securing an appointment is challenging, and their digital booking system offers little practical assistance. I urge them to improve their patient-centered services and demonstrate more compassion for the local community.

Terrible wait times for sick baby

I submitted an appointment request yesterday for my infant suffering from severe diarrhea and vomiting, and after waiting nearly an hour for a response, I was refused a visit for a child under one year old due to lack of availability. Since becoming a patient here, issues have been constant. I've been waiting almost a week just to get a milk prescription for my baby. I absolutely cannot recommend this practice as they are failing to perform their basic duties. I ended up spending 5 exhausting hours in the emergency room with my sick baby because this medical office was unwilling to provide assistance to my little girl.

Frustrating app and customer support nightmare

Terrible customer experience across the board. Inefficient operational procedures. Poorly designed technological infrastructure - their mobile application falls short of usability standards and seems untested - forcing constant phone interactions. The automated phone system's voice interface remains outdated. Their customer service lacks standardization and coherent protocols. Inconsistent responses based on which representative you happen to encounter.

Frustrating app booking after 4 pm

I've just signed up with this medical practice, and I'm already frustrated by their appointment booking system. It's baffling why patients can't schedule consultations through the app after 4 pm, despite the practice remaining open until 6:30. The application apparently "closes" before the actual office hours end, which makes absolutely no sense. Their explanation is like treating a digital platform as if it were a physical storefront that needs to shut down. This rigid and illogical approach has left me with a terrible first impression, and I'm not impressed at all.

Reported to icb for terrible patient care

I strongly caution against choosing Greenwich Peninsula Practice. They have been escalated to ICB! The degree of incompetence and negligence towards patient welfare is deeply disturbing. Securing an appointment is virtually impossible—whether through telephone or the Evergreen app, which consistently malfunctions despite repeated reporting. The practice claims to prioritize "critical cases" but systematically dismisses patients with ongoing health issues, demonstrating a clear abdication of their professional responsibilities. Moreover, they arbitrarily limit consultations to single issues, openly acknowledging this is financially motivated—deliberately forcing patients into prolonged treatment delays. Practice manager Ugo is perpetually unavailable and never returns communication. Similarly, Amika and Omar remain equally unresponsive. Even after personally visiting to request an open referral letter for private healthcare, our entreaties were completely disregarded. The unprofessional and inefficient conduct is absolutely scandalous. I have formally reported this practice to NHS South East London ICB for comprehensive investigation, as their operational methods should be considered fundamentally unacceptable. The manner in which they mistreat patients is unconscionable, and I emphatically warn others to avoid this GP practice before their systemic negligence potentially causes irreparable harm.

Kind doctor who truly listened

I received exceptional care from my physician. They made me feel truly listened to and supported throughout my visit. The level of service I experienced was outstanding. Kudos to the medical team for their attentive approach! 👍

Healthcare left me feeling hopeless

They ought to feel deeply embarrassed about their professional responsibilities. During a recent serious illness, my interactions with them were incredibly frustrating. Their app seems designed solely to enhance customer avoidance. Their staff appears completely uninformed, and email inquiries go perpetually unanswered. If you're fortunate, you might secure a brief two-minute phone consultation with a general practitioner. It's profoundly unsettling to reside in an environment where healthcare services are essentially absent.

Terrible app and dismissive gp care

PATHETIC! They've now eliminated access to the NHS app and force you to use a pointless evergreen app, with crippled functions that prevent viewing your own diagnosis!! What possible justification exists to conceal a patient's personal diagnosis and consultation notes from the patient themselves?? Booking appointments takes over 10+ days. 10++ - are you kidding me??? And they consistently schedule over the times you explicitly indicate you're unavailable. What purpose does the form serve? Does the team even understand how to read and manage availability? Appointments are perpetually canceled and rescheduled with no credible explanation. The GPs are utterly devoid of empathy and downright cruel and heartless. I've personally witnessed a physician literally googling my symptoms to provide a half-baked and INCORRECT diagnosis while being completely insensitive to the excruciating pain I was experiencing. UNBELIEVABLE!!??? I was compelled to seek a specialist at my own expense, who revealed a completely different diagnosis with a more comprehensive understanding of its seriousness. That GP and their practice should be thoroughly embarrassed!!

Rude doctor ruined my morning appointment

During my conversation with Dr. Salima Latif earlier today, I was utterly shocked by her demeanor. In all my extensive experience with the NHS, I have never encountered a healthcare professional who seemed so detached, cold, and frankly, disagreeable.

Receptionist ruined my first app booking

I reached out to the clinic and appreciated their new app for scheduling appointments. What should have been a straightforward inquiry turned into a frustrating interaction. The staff member was dismissive and irritable, continuously rehashing the same information without truly hearing my concerns. Her conduct was thoroughly unprofessional and astonishingly poor. I've definitively decided to seek healthcare services elsewhere.

Mixed feelings about unhelpful staff

The gentleman at the front desk is exceptionally helpful, efficient, and skilled. Beyond that, I'm truly hard-pressed to identify any other redeeming qualities.

Worst gp practice ever, no help

I desperately wish I could give zero stars. After enduring days of illness, making multiple pharmacy visits and consuming two boxes of paracetamol without improvement, I attempted to contact my GP practice to consult a doctor. The receptionist was incredibly incompetent, completely disregarded my concerns, demonstrated zero understanding of her role, and was clueless about the meaning of laryngitis. She casually mentioned a doctor would call me back. She evidently miscommunicated my symptoms to the physician, as I received a message from Dr. Khan instructing me to "visit a pharmacy". Upon calling again, I discovered the reception staff had fundamentally misunderstood my condition. After re-explaining everything, she scheduled another appointment, but by then it was nearly noon. Despite her assurances that a doctor would contact me, I received a message at 5:40 PM stating no appointments were available and I should call back the next day. Beyond being seriously ill and feeling utterly abandoned by the practice, I'm astounded by the unprecedented level of unprofessionalism from supposed medical professionals. I waited the entire day, and not a single person bothered to check on my condition. This is unquestionably the most appalling experience I've encountered with a London GP practice.