Greenwich Peninsula Practice

Mixed reviews from frustrated patient

I have quite conflicting opinions about this medical practice. While some general practitioners were caring and courteous, the overall operational approach is problematic. Primarily, appointment scheduling is inflexible - you must accept their single proposed time slot or risk waiting indefinitely with no alternative options. I've repeatedly been misdirected to incorrect referral locations, resulting in follow-up calls instructing me to return to my GP and request re-referral. During one consultation about mole removal, I mentioned experiencing recurring pain, yet the subsequent letter documented "no pain". The appointment, which commenced 30 minutes late, saw a new GP spending most of the 10-minute session consulting colleagues about system navigation. When I attempted to discuss a previously rejected referral due to their error, I was curtly informed that another appointment would be necessary since time was expiring. Compared to my previous experience with another surgery, this one is significantly inferior and seems to exacerbate the already complex NHS challenges.

Worst healthcare experience since covid lockdowns

General practitioners have become increasingly detached since the pandemic, refusing to schedule consultations via telephone or face-to-face meetings. This approach is directly contributing to overwhelming emergency department wait times and exhausting hospital personnel. Their apparent indifference suggests they're content to delay intervention until a patient's condition becomes critical, seemingly unconcerned about patient outcomes because the healthcare service is provided at no direct cost.

Friendly staff made my checkup smooth

Over our 14-year journey with this medical practice, I've witnessed remarkable progress and growth. The current team at the front desk is outstanding, consistently delivering warm and streamlined service. My visit today was especially positive, with Dr. Helen demonstrating exceptional professionalism and the receptionist offering equally commendable assistance. My sincere wish is that they maintain this trajectory of excellence and continue providing the top-tier healthcare that our community in Greenwich truly merits.

Waited a week for my antibiotics

Where do I begin with this medical practice? "Incompetent" barely scratches the surface. The front desk staff are discourteous and completely ineffective, displaying zero empathy or professionalism. The doctors seem so unqualified that I seriously question how they ever graduated medical school. And the Evergreen app is utterly worthless. Imagine someone reaching out about lower abdominal pain and only being able to speak with a paramedic who appears totally clueless. When they finally connect with a doctor who suspects a kidney infection and prescribes antibiotics, instead of directing them to a nearby pharmacy for immediate collection, the prescription gets routed to Pharmacy 2u. The patient then faces a week-long wait for medication, during which time an infection could potentially worsen. This GP surgery is fundamentally broken and honestly deserves to be shut down. I've never encountered such a staggeringly incompetent group of medical professionals in my entire life.

Frustrating reception despite good medical staff

Overall, the doctors and nursing staff are FANTASTIC, however, one aspect of this medical center significantly undermines their quality. The front desk personnel are consistently uncooperative and ineffective. They persistently push patients towards using the booking app. Even when you clearly outline your availability and explicitly state the dates you cannot attend, the receptionists still schedule appointments at those exact times. They seem to completely ignore the detailed information patients provide. WOULD IT KILL THEM TO READ THE ENTIRE MESSAGE? Attempting to communicate your needs via telephone is equally challenging and frustrating. As a result of their incompetence, I am now nearly three weeks overdue for a crucial medication injection that requires professional administration in a specific location.

Unhelpful staff at front desk

The front desk staff were unhelpful, and there appeared to be significant inconsistencies in the information being shared across different reception areas.

Worried parent's nightmare with healthcare system

I'm deeply concerned about my son's potential appendicitis, and the general practitioners are completely unavailable to examine him. This represents a critical failure in medical responsiveness and patient care.

Heena helped me through my health worry

This morning, I reached out to Greenwich peninsula regarding a health concern, but found myself unable to wait through the queue of 20 people due to impending lessons. I decided to call back later and was fortunate to speak with Heena. I explained my worries about my medical condition, and she was incredibly compassionate. Not only did Heena attentively listen to my situation, but she also went above and beyond to schedule a doctor's appointment for me later that day. While I deeply believe in and respect the NHS and its dedicated staff, I've encountered instances where empathy seems lacking. Heena, however, was a shining exception! Her kindness and understanding were remarkable, and the NHS should feel incredibly fortunate to have such an exceptional team member. Her professionalism and warmth truly made a difference in my experience. Thank you, Heena!

Broken appointments and dismissive staff

I've been consistently misled by the front desk staff, and finding management seems impossible. I've submitted multiple grievances that have been completely ignored. My children's medical appointments have been arbitrarily cancelled multiple times. The NHS urgently needs to examine the serious issues with this medical practice, as something is fundamentally wrong. I've been informed that no appointments are available for cancer treatment care, and I've been told there are no channels to file a complaint or effect any meaningful change. The receptionists are dismissive, constantly talking over patients without genuinely hearing or addressing the underlying concerns.

Frustrating customer service that never listens

Every single time I attempt to contact them, they immediately disconnect the call, and I've been struggling to resolve some minor problems for an incredibly long time. Their customer service is absolutely worthless!!

Impossible to schedule with this practice

Securing a scheduling slot here is quite the challenge!

Quick and smooth clinic app process

Once you get the hang of their system, the clinic operates with impressive efficiency. Patients must utilize the app to schedule appointments, followed by a doctor's triage that assigns either an in-person or telehealth consultation time. The clinic prioritizes cases based on symptom severity and urgency. After successfully booking an appointment, the experience is streamlined with notably short waiting periods. That said, the clinic could enhance its clarity regarding the appointment workflow, as the current process might confuse patients who are unfamiliar with the steps.

Frustrating phone calls and missed steps

"My experience with Greenwich Peninsula Practice has been frustrating due to poor patient care and communication. Getting a direct consultation with a physician has proven challenging, despite repeated efforts. Booking an appointment via telephone seems more like a game of chance, and even when successful, critical administrative tasks such as generating prescription authorization documents can be overlooked. Although the online medication permission system offers some convenience, it frequently appears unnecessarily complex and expensive. I sincerely wish the practice's management would take this critique seriously and explore meaningful strategies to enhance their service quality and patient accessibility."

Rude staff and unhelpful medical care

Absolutely dreadful medical facility - if there were a rating below zero, I'd choose it. The healthcare professionals display a complete lack of empathy, and the front desk staff desperately require lessons in basic customer service and interpersonal communication.

Heartbroken after impossible appointment chase

Securing a medical appointment has been utterly impossible, even with an NHS111 referral. After numerous exhausting phone calls attempting to escalate my concerns, the staff treated me with complete indifference. My emotional distress was so profound that I broke down in tears during our conversation, and the staff's response was to deliberately mislead me and essentially dismiss my urgent needs. The treatment was deeply inhumane and profoundly disrespectful, suggesting that medical attention is only considered when a condition has deteriorated to a potentially irreversible state - and even then, there's no guarantee. Absolutely disgraceful and entirely unsupportive of neurodivergent individuals.

Dr shastri's kindness vs receptionist's rudeness

I have been a patient at this medical practice for over 8 years, and I have never encountered any problems with the doctors and staff, always receiving excellent treatment. Dr. Shastri is an exceptionally compassionate, professional, and kind physician who truly represents the best of healthcare. However, I cannot extend the same praise to one of the receptionists, Ester, who urgently requires comprehensive training in customer service and communication, particularly when interacting with vulnerable individuals like myself. Her approach when speaking on the phone demonstrates a critical need for education about mental health and understanding that, despite her role, she has a significant responsibility of care when communicating with patients seeking appointments. Her demeanor today was argumentative, dismissive, and remarkably unprofessional. During our conversation, she was confrontational, showed zero empathy, and ultimately interrupted me before abruptly ending the call in a patronizing manner. I am deeply concerned that her behavior could negatively impact other patients, especially those who might be more vulnerable or emotionally fragile. Her interaction left me feeling frustrated and angry, particularly because I maintained a respectful tone throughout our entire exchange. I sincerely hope the practice will address this issue to prevent similar experiences for future patients.

Frustrating wait for abnormal test results

Completely ineffective healthcare service. My test results show abnormalities, but the doctor refuses to review them without an in-person appointment. The receptionist won't even forward or discuss the results until the physician has examined them. Moreover, they passively wait for patients to inquire about potentially concerning results instead of proactively communicating. The staff's customer service is abysmal. When I tried to follow up, the receptionist's dismissive attitude was "what do you want, I've already told you no" - I'm simply seeking a medical practice that demonstrates basic professionalism and patient care.

Frustrating morning booking process

Getting an appointment here is incredibly frustrating. You're not allowed to schedule ahead of time, and they only permit bookings on the same day, with the catch that you must call in before 9am. This system is absolutely ridiculous and completely inconvenient.

Josephine and Esther's terrible wednesday

I would give Zero star. I'll cut to the chase and share yet another dreadful experience with this GP practice. After reviewing recent complaints, primarily about the Receptionists, my suspicions about the abysmal customer service from 'Josephine' and 'Esther' are confirmed. The service is utterly appalling, with zero empathy for patients' needs. Having worked as a hospital medical Receptionist, I'm astounded by how far this practice has deteriorated. On Wednesday, August 21st, I requested a telephone consultation. ALLEGEDLY, the doctor attempted to contact me twice that day (which I suspect is fabricated). I received no missed call alerts, no voicemails, no courtesy messages - ABSOLUTELY NOTHING to indicate their attempted contact. I waited all day for a call that never materialized. The next day, I called and explained the situation to Receptionist ESTHER. When I asked why no notification was sent, she dismissively suggested something might be wrong with my phone, focusing solely on submitting another request. Her lack of apology was infuriating, so I requested to speak with her supervisor. Receptionist Josephine's response was equally unhelpful. When I requested their names, she was reluctant to provide her colleague's information. After some back-and-forth, she finally revealed Esther's name. Why does this practice consistently hire such incompetent staff? Patient lives and urgent medical concerns matter! This level of indifference from a medical institution's first point of contact is deeply troubling. Greenwich Peninsula Practice! Find solutions. Listen actively to patients. Hire staff who are willing. Do better.

Terrible service

Can’t be bothered to tell you if your appointment is in person or on the phone. When you try to book in they tell you it is on the phone and you missed the call (because you were trying to book in). Also I don’t understand why you have an option to book online but can only do it between 7:45 and 8:30 weekdays. Why can’t I just book an appointment for in two weeks time??