Greenwood Avenue Surgery

Awful GP.

I would be very hesitant in signing up with this organisation. I am not a patient at this business but my child is. I am long split from the mother of our child and there is a full 50/50 care order. Following difficulties accessing medical information about my child I initiated a FOI request, eventually the details came through and indeed there was information that was needed by me. After the FOI this group initiated a process to exclude me from accessing medical information about my child, this group will no longer supply medical information even under FOI (14 years old). I have found them impossible to contact, no single contact and very reluctant to do anything. I didn’t think any organisation could work like this is this day and age but apparently Greengates can! Take my advice, find another GP’s outside this group!

Greengates blocked my child's medical info

I would strongly caution against engaging with this healthcare provider. While my child is a patient here, I am not, and we have a legally established 50/50 shared custody arrangement following my separation from the child's mother. After encountering significant challenges in obtaining medical details about my child, I was compelled to submit a Freedom of Information request. Eventually, the requested information was received, which indeed contained crucial details I needed. Subsequently, following my FOI request, this organization has initiated proceedings to completely block my access to my child's medical information, and they are now refusing to provide any medical details, despite my child being 14 years old. I have found their communication to be utterly frustrating, with no consistent point of contact and an apparent unwillingness to assist. I would have thought such unprofessional conduct was impossible in today's world, but Greengates has proven otherwise! My recommendation is clear: seek medical services elsewhere!

Constant confusion with rotating doctors

Steer clear of this medical practice at all costs Each time I visited, I encountered a different general practitioner who provided conflicting diagnoses for my condition. When I requested a referral to a specialist, they refused and continued to make uninformed guesses about my health problem After enduring this for 10 months, I ultimately left the practice and found a new healthcare provider where scheduling an appointment is straightforward, and I can see a doctor quickly - within days, not weeks

Waited forever just to get dropped

Called to check my status this morning and found myself at number 11 in the queue. After waiting an excruciatingly long 1 hour and 40 minutes, I finally reached position 1, where I remained for 40 minutes, only to have them abruptly terminate the call. Absolutely unacceptable.

Kind team on a busy day

Wonderful medical professionals and front desk team. Handling their responsibilities admirably despite the heavy patient volume.

Dyslexic patient's online booking nightmare

This new online booking system is an ABSOLUTE NIGHTMARE. With my dyslexia and poor internet connection, I'm forced to call, but the wait times are 30-60 minutes. When I finally get through, I'm just told to book online, which feels incredibly lazy and dismissive. Even my elderly mother can't manage online bookings. If something isn't broken, why change it? This is undoubtedly the worst decision they've made. I bet they haven't reduced reception staff despite not answering phones anymore - they shouldn't even be needed! BRING BACK THE OLD SYSTEM. Today, I tried to order my disabled wife's medication and couldn't get an answer for over an hour. When I went to the surgery, I was shocked to find reception staff just chatting and ignoring the phone. I'm filing a complaint with the ombudsman and have all the evidence to prove how dysfunctional this surgery has become. Another update: they've now mandated that EVERYONE must order prescriptions online. What about people like my grandmother and mother who can't do this due to lack of internet access? This is the most ridiculous policy I've ever encountered, and I'm certain no other surgery does this. I'd switch doctors in a heartbeat, but being disabled, this is my closest option. I sincerely hope they reconsider and revert to the previous system.

Appointments vanished before my morning call

The medical professionals themselves are adequate. Nevertheless, the appointment scheduling system is utterly dysfunctional. I was instructed to call on a specific date to secure an appointment with my preferred physician, so I dialed at 8am sharp. By 8:04 when my call was finally picked up, every single slot had mysteriously vanished. When I sought a rational explanation for how appointments could disappear so instantaneously, I received no coherent response. The practice manager, Caroline Maw, insists on communicating exclusively via email, which strikes me as absurd. It seems she has no genuine concern for the substandard service this medical practice delivers.

Waited weeks for dismissive doctor's unhelpful care

After enduring a grueling 7-week wait to consult a specific physician (the sole competent one), I discovered he was absent on my appointment day. The substitute doctor constantly interrupted me, ultimately disregarding my concerns entirely. Despite experiencing severe choking episodes and undergoing hospitalization due to airway blockages, this physician callously claimed I was squandering her time and abruptly referred me to the asthma nurse. Attempting to secure proper care, I scheduled an appointment with the asthma nurse, only to have her cancel at the last minute. A second appointment met the same fate, leaving me increasingly desperate. All I desire is a medical practice that genuinely attends to and comprehends its patients. The physiotherapist follows a similar pattern, talking over me, refusing to listen, and consequently exacerbating my medical complications.

Quick chat with caring dr kallay

I typically visit the Walkergate location, but I was pleasantly surprised by this facility. The one-week wait for an appointment was acceptable since my matter wasn't pressing. The reception staff were smooth and professional. Dr Kallay impressed me with their attentiveness, easy-going manner, and thorough understanding of the medication I wanted to discuss. Overall, it was a thoroughly satisfactory visit.

Impossible to reach the doctor's office

It's incredibly frustrating trying to schedule an appointment at this medical practice. I've made multiple attempts to reach them by phone over the past few days, but no one seems to be picking up the calls.

Phone system drove me crazy

The service has become utterly terrible since the merger with other practices. The primary problem is the complete lack of phone responsiveness - calls go unanswered, or you're left waiting 15-60 minutes, or they simply disconnect. Today, after struggling to reach them for four days, when someone finally picked up, all I heard was 'Hello greengates medical group... Hello, hello.... OH this phone system is broken!' before they abruptly hung up! Now incoming calls won't even connect and just end without ringing, which was never an issue before they expanded! When you miraculously do manage to speak with someone, particularly at the Lincoln way surgery, the staff are absolutely fantastic! They should just revert to individual phone lines for each branch and eliminate all this unnecessary frustration!

Painful thumb treatment made everything worse

Visited a physiotherapist for treatment on my thumb today. The session was excruciating - when she gripped my hand, the pain was so intense I was convinced she was causing damage. Now my thumb feels even more painful than before. I've made a mental note to absolutely avoid that particular nurse in the future.

Terrible customer support during pandemic

Getting in touch with this company is an absolute nightmare - their phone lines are perpetually jammed, and wait times stretch into eternity. They send me text messages with questions, but I'm completely blocked from responding via text or making a call. The only feasible option would be an in-person visit, but obviously that's not advisable during a global health crisis. Their customer service reps offer nothing but hollow apologies like "Sorry for the wait," which rings completely insincere. When I hear that, I'm thinking, "If you were truly sorry, you'd actually take steps to improve the situation!"

Worst welcome at front desk

Extremely discourteous front desk staff

Dismissive dr missed my serious infection

Terrible healthcare experience. Dr. Suri dismissed my symptoms, suggesting exercise and tea for what was actually a serious chest condition of pleurisy. His advice seemed like a bad joke. The front desk staff are unprofessional and unhelpful, leaving me waiting on the phone for an absurdly long time. These healthcare workers are completely incompetent and frustrating beyond belief.

Doctors seemed disconnected during visit

Consulted with Dr Bawn and Dr Kelly, and I found their practice merger disappointing. The transition did not meet my expectations.

Nasty welcome at front desk

Definitely concur about the discourteous front desk personnel.

Dangerous doctors nearly killed my mum

I'd give zero stars if I could. The medical professionals have repeatedly prescribed my mother incorrect medication, resulting in her losing consciousness, requiring emergency room treatment, and nearly losing her life. This is an absolutely appalling healthcare approach where patients receive zero genuine support or proper care.

Waiting forever to see a doctor here

Scheduling a desired physician is nearly impossible here. Even booking with any doctor typically requires waiting several days, and frequently the earliest slot is in the next week! The front desk staff are dismissive and unhelpful, often leaving patients feeling ignored and frustrated. Dr. Kelly and Bawn's decision to merge with this practice has been a significant misstep.

Terrible welcome at a top medical center

Unprofessional front desk personnel detract from an otherwise excellent medical facility. The medical professionals are top-notch, but the reception team's poor attitude creates a disappointing first impression.