Greystoke Surgery

Quick appointment booking made easy

Outstanding prompt attention and wonderfully pleasant team members.

Reception staff made booking straightforward and easy

An amazing medical practice where all the staff members are wonderful, from the reception team through to the prescription service, clinical staff, and doctors. I have consistently had positive experiences at this surgery. I'm particularly grateful to the clinical team who have been exceptionally helpful and supportive for both myself and my child.

Phone booking system needs improvement

I'm extremely frustrated with the difficulty in simply calling to book an appointment. The process feels patronising and is quite time-consuming. If you happen to miss a callback, you're forced to start from scratch. From a patient's perspective, this system simply isn't adequate. It's disappointing that this appears to be a widespread issue.

Easy to book and genuinely responsive

I was delighted to choose this practice after relocating to the area. The team demonstrates genuine responsiveness and a clear commitment to delivering excellent and forward-thinking care. They are straightforward and enjoyable to interact with.

Responsive staff who really listen and care

Extremely attentive and forward-thinking. The clinical team demonstrated a friendly and welcoming demeanor throughout my visit.

Staff listened and took concerns seriously

An absolutely fantastic practice - the best I've ever attended. I've used this service for several health concerns and each time, I was always listened to and taken seriously. The clinical staff follow up with you and have a good knowledge of different conditions. A mental health professional at the practice gently suggested I pursue further assessment, as this could be contributing to my other health concerns and they were absolutely right. After years of trying to get support, I finally have an answer and a clear way forward. I'm so appreciative and couldn't thank them enough.

Online contact system gets quick professional responses

The healthcare professionals and team members at this practice consistently demonstrate compassion and attentiveness towards those they care for. I have made regular use of the digital communication options available and have consistently received thoughtful, professional responses to my health-related questions within a short timeframe. The overall system operates with considerable efficiency, and all members of the team, including those in management roles, maintain a friendly and caring approach with patients.

Quick appointment responses and helpful mental health support

This is the finest medical practice I have ever attended and hearing about other people's experiences with their own healthcare providers makes me feel genuinely fortunate to have discovered what seems to be an exceptional surgery! I may be overstating it slightly but truthfully they are remarkably prompt with responding to appointment requests, the medical team are all wonderful and the administrative staff are genuinely hardworking. They even have an in-house mental wellbeing service! The sole thing I might alter would be the option to speak with someone at the desk rather than needing to ring a bell but I'm certain they have good reasons for how they operate. Absolutely highly recommended.

Professional staff made booking straightforward

Excellent experience with a first-rate service. The team demonstrated professionalism and helpfulness throughout. I would strongly encourage others to use this practice. Many thanks.

Caring surgery that listens to patients

A practice that demonstrates genuine compassion and promptly addresses patient needs.

Seen promptly and felt genuinely listened to

I had an appointment recently and was delighted with the experience. I was called through without delay and found the clinician to be understanding and supportive. The reception team were also excellent.

Prompt same-day care for urgent health concern

Very prompt and welcoming response to acute health concerns. Seen later the same day by a clinician who listened carefully and with empathy. They were reassuring and extremely kind and helpful. Thank you

Reception staff attitude needs improvement

The clinical staff are satisfactory, however the administrative team and front desk personnel fall short of expectations.

Fast online photo diagnosis and prescription service

The service proved to be very efficient. I submitted a photo through the online system and received a callback from the practice within an hour. A prescription was promptly sent to my phone, and I was able to collect the necessary medication from my local pharmacy shortly after.

Reception staff sorted my urgent prescription quickly

I am very grateful for the assistance I received this afternoon with an urgent prescription matter. The staff member who helped me dealt with a skin-related concern that required prompt attention. I arrived at the surgery feeling quite anxious, but thanks to their efficient and caring support, I left feeling reassured and satisfied. I would like to extend my thanks to them and to all the team at the practice for their excellent service.

Fast responses and prompt appointments when needed

Always receives a quick response to any query and appointments are arranged promptly when necessary. Thank you for the dedication and very highly recommended!

Quick appointments and genuinely helpful staff

I have been attending this practice for several years and have consistently received excellent care. The entire team, including reception staff and clinical professionals, have always been very supportive and responsive to my needs. I frequently find that when I request an appointment, I am able to speak with a GP very promptly. The service provided has been outstanding.

Team responds quickly to your concerns

I have been attending this GP surgery for a number of years, and my experiences have consistently been very positive. The team demonstrates excellent responsiveness and promptly addresses any concerns or questions I raise. They are not only courteous and approachable but also display a strong level of professionalism and competence. Their clinical knowledge is impressive, and I consistently feel assured in the standard of care I receive. Whether attending for routine appointments or more pressing health matters for myself or family members, the staff ensures that I feel properly supported and valued as a patient. I would readily recommend this surgery to anyone seeking quality medical care and a helpful healthcare team.

Communication made the whole experience better

Excellent service with great communication and a genuinely pleasant experience

Felt genuinely listened to during my visit

Excellent service, polite and experienced medical, nursing and other staff at the surgery. I visited this morning for some tests. My appointment was with a healthcare professional who demonstrated considerable skill and compassion. Thank you very much.