Grosvenor Medical Centre

Fantastic medical care with understanding staff

I've consistently received exceptional care from both the administrative staff and medical professionals. While there's one physician I wasn't initially fond of, she has since impressively handled my daughter's treatment and proven to be quite skilled. Scheduling appointments is always convenient, and I wholeheartedly endorse this medical practice.

Negligent doctor endangers patient with poor care

My doctor nearly caused my death a few months back by prescribing osteoarthritis medication without investigating potential family heart risks, which almost triggered a cardiac event. To make matters worse, when I sought a letter explaining how climbing five flights of stairs to my apartment exacerbates my hip and knee pain - in hopes of securing a ground floor residence that I urgently require - I was completely brushed off by the receptionist. After being placed on hold four separate times, I was told I must write to them, and then their secretary will determine whether to forward my request to the doctor. It's absolutely appalling that I'm prepared to pay for written documentation, and they have a professional obligation to address my medical needs. Their behavior demonstrates clear negligence, irresponsibility, and a complete lack of compassion.

Exceptional care at this amazing medical practice

I've consistently found immense satisfaction with every single medical professional at this facility. The nursing staff and front desk personnel have been exceptional in all my interactions.

Terrible hospital experience needs serious improvement

The medical facility is in dire need of modernization and appears neglected. Patients can consistently anticipate significant delays before being seen by a healthcare professional.

Disappointing medical care after decades of trust

I've been associated with this medical practice for nearly half a century, and I'm utterly dismayed by its current state! There's just one physician who genuinely takes the effort to thoroughly examine patients and ensure their well-being - and he's truly exceptional! The other doctors are completely unhelpful, quick to brush off patient concerns, and provide zero support for mental health challenges. I'm actively seeking a new general practitioner where I can transfer my family's medical care.

Amazing healthcare service that truly cares

After reading various comments, I feel fortunate because in my two decades of experience with this practice, I've consistently had positive interactions. The administrative team has always been attentive, demonstrating remarkable sensitivity even during situations I initially didn't consider urgent. They seemed to intuitively understand the underlying concern in my tone. While appointment wait times can be lengthy, they proactively provide alternative options - offering consultations with nurses, pharmacist discussions, or telehealth appointments to suit my needs. Additionally, the convenience of ordering repeat prescriptions through their mobile app is a significant plus. Truly, I have absolutely nothing to criticize about their service.

Exceptional medical care beyond my wildest expectations

I cannot emphasize enough how exceptional this medical practice is, despite potential skepticism from others. Throughout my interactions, I've received top-tier service from every staff member, including administrative personnel and general practitioners who have consistently been supportive and accommodating. My sincere gratitude goes out to Grosvenor Medical for their outstanding care.

Exceptional care from start to finish

Every visit to this medical office continues to impress me. Throughout my two-year experience with the practice, the staff—from the front desk to the medical professionals—consistently demonstrate exceptional helpfulness and care.

Pmdd diagnosis nightmare from incompetent medical staff

I desperately implore your medical staff to conduct even the slightest bit of investigation into PMDD. This is an utterly inadequate healthcare approach.

Compassionate service that made my day better

Emma was incredibly supportive during our call, expertly handling my appointment booking and providing exceptional reassurance. For someone who struggles with phone conversations, her compassionate approach made a world of difference in helping me feel comfortable and calm. I'm truly grateful for her understanding and kindness.

Frustrating healthcare experience with no appointments

I'm repeatedly struggling to secure a medical consultation for my persistent respiratory issue. Over the past three weeks, I've attempted to book an appointment multiple times, calling precisely at 8am each time, yet I'm perpetually left on a callback list with no resolution. It's incredibly frustrating to be unable to see either a general practitioner or a nurse despite my ongoing health concerns.

Compassionate care and attentive medical professionals

Exceptional medical practice with wonderfully compassionate front desk personnel. The physicians demonstrate genuine concern for patients. While non-urgent appointments might require some scheduling flexibility, this is standard across healthcare providers. When urgent matters arise, I've consistently been able to connect with a doctor promptly.

Excellent healthcare experience with caring medical team

I've been a loyal patient at this practice for a long time, and they've consistently delivered top-notch care. The entire staff, from the front desk to the medical professionals, are not only highly competent but also incredibly welcoming and warm.

Frustrating experience with unhelpful medical practice

I called my doctor's office at 8:00 AM and then again at 8:40 AM, only to find no appointments were left. Given my moderate special needs and anxiety disorder, they seem oblivious to my circumstances and simply advised me to arrive at 8 AM like before. I waited for 45 minutes with no one attending to me, so I returned home. My key recommendation is to avoid their 8 AM first-come, first-served appointment system, which I consider entirely inappropriate and detrimental to my mental well-being and stress levels.

Terrible service and unhelpful staff at local surgery

Attempted to schedule a consultation and was informed of a 4-week waiting period. The receptionist's dismissive response was to suggest visiting the walk-in clinic if the situation was urgent. I began calling at 8am to secure an emergency slot but didn't get through until after 9am, by which time all emergency appointments were fully booked. The quality of this medical practice has significantly deteriorated since the pandemic. This is precisely why hospitals are overwhelmed - general practitioners seem to have lost their commitment to patient care.

Terrible healthcare service that fails vulnerable patients

I've been attempting to schedule an appointment for days, and they've consistently refused without even inquiring about my partner's medical background. If they had bothered to listen, they would understand her critical health condition - she lacks a spleen, meaning even a minor infection could rapidly escalate into a serious medical emergency. When I raised my concerns, their dismissive response was that their manager would potentially contact us after a two-week holiday. The level of indifference is so profound that I'd almost prefer having no general practitioner at all. At least without a GP, I wouldn't have to endure this infuriating bureaucratic runaround, where getting basic medical attention seems impossible.

Terrible service and invasive personal questioning

Struggled to secure just two telehealth consultations over the past 24 months. The front desk staff insists on hearing intimate personal details before scheduling any appointments, which feels intrusive and unprofessional.

Perfect medical care with zero morning hassle

Recently switched to this medical office and couldn't be happier. No more waiting in line before sunrise! The staff is welcoming and pleasant.

Outstanding medical care with compassionate professionals

I've been a patient at this medical practice for a few years now, and I can genuinely say there's absolutely nothing to criticize. Over the past couple of years, I've had numerous appointments due to various health challenges, including some requiring surgical intervention. Throughout this time, every single staff member has been incredibly compassionate and highly competent. They consistently go above and beyond, making me feel completely supported. 5 STARS Truly appreciate their exceptional care..

Terrible service and dangerous medical negligence

Absolutely appalling service from the receptionist Georgina! Completely unhelpful when dealing with someone experiencing health issues. DOCTOR KNIGHT demonstrated zero competence in reviewing patient records and stubbornly prescribed incorrect medication despite clear warnings and repeated explanations from the patient. I will definitely be filing a formal complaint about this unacceptable medical negligence.