Grosvenor Medical Centre
Average! (26 reviews)
Average! (26 reviews)
Feedback on this practice reveals a mixed picture with significant contrasts in patient experience. Many patients report positive interactions with clinical staff, highlighting courteous communication, compassionate care, and professional competence. Reception and administrative experiences are similarly praised by some for their warmth and responsiveness. However, appointment availability emerges as a persistent concern, with patients describing extended waiting periods ranging from weeks to months, alongside difficulties accessing emergency slots. Several patients report that reception staff have been unhelpful or dismissive when addressing booking challenges, particularly when urgent medical needs arise.
Communication breakdowns feature prominently in negative feedback, including instances where promised callbacks did not materialise and requests required multiple repetitions before resolution. Some patients describe feeling dismissed when raising concerns about wait times, with suggestions to use walk-in clinics rather than receiving meaningful alternatives. A smaller number of reviews raise concerns about the practice environment and consistency of care quality across different clinicians.
Positive feedback frequently emphasises the value of continuity of care, with long-term patients expressing confidence in the service and appreciation for staff who provide reassurance and support. Alternative appointment options such as nurse consultations, pharmacist discussions, and telehealth are noted as helpful by those who have accessed them. The practice appears to perform better for urgent matters once contact is established, though initial access barriers remain a significant challenge for many patients.
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reveals a mixed picture with significant contrasts in patient experience. Many patients report positive interactions with clinical staff, highlighting courteous communication, compassionate care, and professional competence. Reception and administrative experiences are similarly praised by some for their warmth and responsiveness. However, appointment availability emerges as a persistent concern, with patients describing extended waiting periods ranging from weeks to months, alongside difficulties accessing emergency slots. Several patients report that reception staff have been unhelpful or dismissive when addressing booking challenges, particularly when urgent medical needs arise.
Communication breakdowns feature prominently in negative feedback, including instances where promised callbacks did not materialise and requests required multiple repetitions before resolution. Some patients describe feeling dismissed when raising concerns about wait times, with suggestions to use walk-in clinics rather than receiving meaningful alternatives. A smaller number of reviews raise concerns about the practice environment and consistency of care quality across different clinicians.
Positive feedback frequently emphasises the value of continuity of care, with long-term patients expressing confidence in the service and appreciation for staff who provide reassurance and support. Alternative appointment options such as nurse consultations, pharmacist discussions, and telehealth are noted as helpful by those who have accessed them. The practice appears to perform better for urgent matters once contact is established, though initial access barriers remain a significant challenge for many patients.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sharon T.
6 years ago
Excellent!
Compassionate care from amazing medical professionals
Every interaction with the surgical team and personnel has been exceptional, with consistently warm and accessible professionals who make me feel comfortable and well-cared for.
Wendy D.
6 years ago
Excellent!
Great medical care and friendly staff
I recently switched medical practices after being with my previous doctor for over three decades, and I'm thrilled with my decision. The level of care and service at this new practice is truly exceptional, and I couldn't be happier that I made the change.
Gilly M.
6 years ago
Bad!
Terrible service and unhelpful medical staff
I called three weeks back to schedule an appointment and was informed there are no available slots until September. A three-month wait to consult a physician is completely unacceptable, especially considering the number of doctors they have on staff. I was forced to use this practice because I relocated from a previous surgery with just one doctor where you could get an appointment within days. During my most recent visit, the doctor actually looked up my symptoms online, which was quite amusing. The reception staff are consistently unhelpful and impolite, and they provide no meaningful alternatives or support when you express concerns about such a lengthy waiting period, particularly when you're experiencing ongoing pain.
Tom S.
7 years ago
Average!
Frustrating administrative experience at medical practice
Despite the physicians being wonderful, the administrative team requires significant improvement. Requests often necessitate multiple repetitions before being addressed. We experienced a missed opportunity for antenatal vaccinations and were compelled to seek alternative care because the administrative staff promised initial contact during the flu vaccine period, which never materialized. I recognize the high patient volume, but dismissing patient communication simply due to practice size demonstrates a profound lack of empathy and care.
Phil B.
7 years ago
Excellent!
Compassionate nurse made my diabetes check amazing
I attended my diabetes consultation with Laura on 28/2/19 and cannot speak highly enough of her. Her warm, welcoming smile immediately helped calm my nerves as an anxious patient. I've been dedicated to improving my health and have been seeing positive progress. Laura enthusiastically acknowledged these achievements and helped me feel genuinely accomplished. Despite her youth, Laura demonstrates remarkable interpersonal and professional abilities. She is an incredible asset to an already excellent healthcare facility.
Jodie S.
8 years ago
Bad!
Terrible service destroying mental health support needs
I am utterly dismayed by the abysmal service I encountered today. Since 8am, I've been consistently informed that no appointments are available, a response I've heard throughout the entire week. Struggling with anxiety and depression, even getting out of bed has become an insurmountable challenge, especially given the current weather conditions. When I asked the receptionist what steps I should take, given my inability to wait until Monday for another dismissal, she claimed ignorance and suggested I call back then. After contacting 111, they informed me a 24-hour notice had been sent for an urgent consultation. I subsequently called back, and was assured someone would arrange an emergency appointment. At 11am, I followed up, verified my details, and received the same promise. Repeating this at 1pm, I was told the doctor was too busy to call but advised to stay near my phone. Another number check confirmed my contact information. By 4pm, I was informed they had the wrong number and had no remaining appointments for the day, despite having emergency weekend slots now fully booked. I will definitely be changing healthcare providers, as it's clear mental health is not a priority for this practice.