Grove House Surgery

Doctor review

Had appointment 18/92/26 Dr Napier Excellent help , and advice Listened and explained my medicines A great surgery practice Thank you bill Gillespie

Efficient and caring medical support from grove house

During the first week, I consulted two medical professionals in a single morning, underwent blood work and an electrocardiogram later that day. Midweek, I received a chest X-ray at Bogner hospital. By Friday, I met with Dr Napier for a follow-up consultation, and on Saturday morning, I had an ultrasound performed at St Richards. I found the entire process to be truly remarkable, and I want to express my heartfelt gratitude to Grove House surgery for their outstanding care and efficiency. Thank you so much for your incredible service! 👍👍

Compassionate doctor who truly cares and listens well

Doctor Des Cleyes, I am incredibly grateful for the attention and care you've shown by truly listening, comprehending my concerns, and taking decisive action. I cannot speak highly enough of Grove House surgery or Dr Des Cleyes. My sincerest thanks

Rude receptionist treats disabled aunt with disrespect

Yesterday I accompanied my elderly aunt to a medical consultation where we were initially greeted by a delightful receptionist who noticed my aunt's mobility challenges. Despite using a walker, my aunt remains cheerful and positive, always friendly with all surgery staff who know her well. After consulting with the doctor, we returned to reception to inquire about future appointments. The receptionist had changed to a woman named Caitlin, and I was appalled by her unprofessional behavior. She was incredibly rude, avoiding eye contact and rudely rummaging through her handbag while I was speaking. Her dismissive attitude towards my disabled aunt was absolutely unacceptable. When we needed to collect some samples, she flatly refused to provide a container and callously instructed my 81-year-old aunt with cerebral palsy to walk to the pharmacy, fully aware she cannot do so independently. This treatment was deeply distressing for my aunt, and I am absolutely determined to report this incident to the Care Quality Commission. Such disrespectful conduct is completely inappropriate for someone working in healthcare.

Exceptional healthcare experience in my new neighborhood

After relocating from London, I'm thoroughly impressed with the local healthcare setup. The personnel are incredibly warm, the care is top-notch, and the medical facility itself is immaculately maintained and inviting.

Quick care and compassion at grove house

The electronic consultation system works exceptionally well. A recent medical concern was promptly addressed within hours. The front desk personnel are compassionate and supportive, although I would appreciate a bit more privacy screening at the reception area. Previously, I found medical appointments incredibly anxiety-inducing, but I've noticed significant positive changes at Grove House. This progress is truly welcomed.

Great service from helpful team members

Welcoming employees and high-quality service

Shally made my day with exceptional service

The front desk staff member, Shally, was incredibly friendly and efficiently addressed my concerns with remarkable clarity 😃

Compassionate care that truly makes a difference

The staff have been incredibly supportive and attentive while looking after my mother. I'm truly grateful for their help in coordinating medical appointments and managing her prescriptions. Their efforts have significantly simplified things for both my mum and our entire family. My sincere thanks.

Efficient healthcare service with caring pharmacy support

I was truly amazed by the exceptional service at Grove House Surgery today. The reception team is absolutely outstanding. After discussing my symptoms, they directed me to participate in their Pharmacy First patient assistance program. I drove from the Rose Green location to the Pagham pharmacy, followed the provided instructions, and within a quarter of an hour, I had an antibiotic prescribed by a compassionate pharmacist. This approach brilliantly alleviates the strain on minor illness appointments, ensuring more critical patients can receive timely care. A completely perfect 5/5 rating from me!

Amazing service at grove house surgery

Since moving to the area a year ago and switching to Grove House Surgery from my previous practice, I can confidently say this is the most exceptional medical facility I've ever encountered. It genuinely reminds me of how healthcare used to be decades ago, before the NHS became more complicated. This weekend, when I wasn't feeling well, I called the surgery at 8:50 and was astonished to receive a callback within five minutes from a delightful staff member who carefully listened to my health concerns. She promptly arranged a same-day appointment at noon, which I found incredibly impressive. Upon arrival, I was seen immediately by clinical nurse Celia Knight, who was incredibly compassionate and professional. Celia was meticously thorough, ensuring she documented every detail of my condition. She swiftly sent a prescription to my local pharmacy, and I had my medication in just thirty minutes. My heartfelt gratitude goes out to the entire Grove House team, with special thanks to Celia for her outstanding care.

Fast and friendly service exceeded my expectations

The service was exceptionally prompt and professional, and I was thoroughly impressed. The employees were welcoming and courteous throughout my entire interaction.

Amazing service with a personal touch

Celia was simply delightful. I appreciate her attentiveness and how smoothly our interaction went.

Excellent service from caring medical professionals

The reception team consistently demonstrates a welcoming and supportive approach. Medical professionals are meticulous and comprehensive in their examinations.

Quick and caring medical support

I received top-notch assistance today. The employees were incredibly friendly and helpful. When I experienced a medical issue early in the day, I reached out to them. They accommodated me by suggesting I visit before 1 PM, and they resolved my matter swiftly within half an hour. My prescription was promptly sent to the pharmacy, which I collected during my commute home. Much appreciation for their excellent care.

Exceptional healthcare and friendly staff at aldwick

I relocated to Aldwick during November. The process of registering with this medical practice was incredibly straightforward and efficient. Every staff member I've interacted with has been absolutely fantastic! I am extremely impressed and cannot recommend this surgery more enthusiastically.

Exceptional care that exceeded all my expectations

After relocating to Rose Green approximately 16 months ago, bringing along my intricate health challenges, I was understandably nervous about switching practices following 52 years with my previous medical team. However, my transition could not have been smoother. Grove House has been phenomenal, and continues to be exceptional. From the warm, welcoming smiles of the receptionists upon arrival to the doctors and entire staff, everyone has been outstanding. No issue seems too complicated, and every matter is addressed swiftly and professionally, with communication that truly sets a gold standard. I want to express my heartfelt gratitude to the entire team, who are navigating incredibly demanding circumstances in today's healthcare landscape. You are simply remarkable!

Exceptional healthcare at grove house surgery

I want to emphasize how truly satisfied I am with Grove House Surgery. The telephone staff and reception team are consistently accommodating. Whenever I've required assistance from the practice nurses and paramedics, they have been unfailingly professional and respectful. While I understand the doctors (particularly Dr Owen) operate under significant time constraints, I never feel rushed or that they are eager to conclude my consultation. Despite the frequent criticism directed at the NHS, I can genuinely say that my personal experience has been completely faultless.

Compassionate doctor who truly understands patients

Dr. Perkins This physician truly heard my concerns He engaged with me in meaningful conversation His genuine empathy was evident throughout our interaction Profound gratitude to Dr. Perkins

Compassionate doctor exceeds expectations with personalized care

Dr. Perkins provided exceptional care for both my daughter's unexpected illness and my skin condition. Her professionalism was matched by her compassionate approach, making her a truly outstanding healthcare provider 👏