Grove House Surgery

Horrible healthcare with abusive and unprofessional staff

Unacceptable mistreatment from medical personnel without justification on multiple instances. A paramedic called solely to verbally assault and intimidate me before abruptly ending the conversation. (I requested they review the call recording.) Additionally, a nurse discussed me inappropriately with another staff member in an unprofessional manner. I attempted to lodge formal complaints with the practice manager on two separate occasions, but received absolutely no response. These incidents occurred within the past quarter. Consequently, I have transferred to a different medical practice. If the rating system allowed, I would assign zero stars. They emphasize protecting staff from abuse, but what about protecting patients from harmful behavior?

Friendly service at pagham surgery with great doctor

The phone lines at the medical practice have been more responsive recently. Since my matter wasn't pressing, I didn't mind the waiting time, and they were accommodating with my availability. Dr. Glasspool, who was covering that day, was exceptionally friendly, compassionate, and conducted a comprehensive consultation at the Pagham clinic. Additionally, the front desk staff member was delightful and helpful.

Great medical care at this welcoming clinic

I recently relocated and have consulted various medical professionals, and I'm thoroughly impressed with the exceptional care I've received. The staff at the reception have also been incredibly helpful and welcoming.

Compassionate doctor who truly cares about patients

Dr Brown elevates an already exceptional medical team at the practice. Her approach is compassionate, comforting, and meticulous - she truly embodies the essence of a healthcare professional.

Compassionate care with swift online consultation

Rapid virtual consultation with ease. Comprehensive and courteous service from start to finish. Truly listened to and treated with dignity. Sincere appreciation to Bev and her colleagues. <><

Disappointing decline in once exceptional service

Over the years, I've consistently experienced top-tier care from this medical facility. Unfortunately, following the pandemic restrictions, the quality of service has markedly declined.

Quick and compassionate medical care saves the day

After reaching out to the medical office and sharing some images, I received a callback within sixty minutes and was promptly prescribed antibiotics. It would be challenging to find a more rapid or efficient service. My sincere appreciation goes out to the entire team.

Professional and friendly blood test experience

Arrived for my blood draw with Linda today, received a warm greeting, was seen precisely when scheduled, and the whole process was incredibly smooth. Kudos to the entire team for their excellent service.

Amazing care from a compassionate medical team

I reside in Birmingham, and while I personally don't use this medical facility, my mother does. She's encountered numerous health challenges, but I must highlight Louise, a staff member who is truly exceptional. She's an incredibly compassionate professional who consistently demonstrates remarkable dedication, truly embodying the best qualities of healthcare support. Additionally, Dr. Barton is equally impressive - a physician who genuinely listens to patients and shows genuine care. Overall, this is an outstanding medical practice that provides excellent, patient-centered service.

Compassionate care from an exceptional nurse

Lauren provided exceptional care, delivering nursing services that were absolutely top-notch. I couldn't have wished for a more outstanding healthcare professional.

Friendly service made my day better

The front desk staff demonstrated exceptional customer service, displaying a friendly demeanor and handling tasks with remarkable professionalism and speed.

Exceptional care from a top-notch medical team

A truly compassionate and well-run medical practice that delivers exceptional care. Top-notch professional service with a warm, attentive approach.

Quick and caring medical support for my child

I have absolutely no complaints about the medical care, particularly for my child. After completing an online consultation following a hectic bank holiday, I submitted my request at 11am and received a callback within sixty minutes, scheduling a doctor's appointment for my daughter that same afternoon. Whenever I have concerns about my little girl's health, she is consistently seen and examined quickly. The staff always reassure me that if her condition worsens, I should call back immediately and they will see her right away.

Quick and efficient medical support

Reached out to the medical office earlier today, received a physician's response promptly, had my medical issue addressed, and got my medication prescription transmitted to the pharmacy swiftly.

Compassionate care when we needed it most

During Ron Wyncoll's local visit, he required medical assistance. The practice was incredibly warm, supportive, and welcoming. Sincere appreciation goes out to every staff member for their exceptional care.

Compassionate doctor delivers exceptional patient care

Given the current strain on local medical practices, patients are now advised to explore alternative healthcare options or virtual consultations before seeking direct GP intervention. When a face-to-face appointment becomes available, patients often feel additional stress, worried about potentially squandering the doctor's valuable time. My consultation today at Grove House Surgery with Dr Perkins was truly remarkable. From the initial moment in the consultation room, Dr Perkins demonstrated a professional yet comfortable demeanor, dedicating his complete focus to comprehensively understanding my health concerns. His ultimate assessment was communicated with careful deliberation, and it was abundantly clear that he harbored a sincere commitment to my long-term wellness. While I hope future interactions are minimal, any patient fortunate enough to consult with him can be confident they are receiving top-quality care.

Compassionate doctor who truly cares about patients

Dr. Bramall demonstrated exceptional compassion and attentiveness during our consultation. Her comprehensive approach and empathetic manner were truly appreciated. My sincere gratitude.

Amazing service from caring medical professionals

Everything was excellent as per usual! The reception staff member warmly welcomed me (apologies, I didn't catch your name). Dr. Parkinson was compassionate and thoroughly explained all the details I required. Whenever I need to contact the office, I consistently interact with considerate and supportive personnel. My sincere gratitude to the entire team 👏👏🤩🤩

Compassionate nurse made my hospital stay better

Zana Bramell demonstrated exceptional compassion and support as a nurse, embodying the very best qualities of healthcare professionals. She was incredibly kind and attentive throughout our interaction.

Compassionate care when i needed it most

I want to express my sincere appreciation to Grove House surgery for their exceptional care and support. My heartfelt thanks go out to them.