Grove House Surgery
Great! (87 reviews)
Great! (87 reviews)
Patients consistently report positive experiences across clinical and reception services, with particular praise for attentive listening, clear communication, and compassionate care during consultations. Appointment availability and booking responsiveness are frequently highlighted as strengths, with many patients noting prompt access to same-day or next-day slots and efficient virtual consultation systems. Reception staff are widely commended for their courtesy, professionalism, and willingness to go beyond standard assistance.
However, several service gaps emerge across the feedback. Delayed test result review represents a significant concern, with at least one patient reporting unopened test results remaining unaddressed for nearly two years. Phone access difficulties are mentioned by multiple patients, with some describing consistent redirection to voicemail or digital channels rather than speaking to staff directly. Prescription handling issues are also noted, including instances where pharmacy requests were reportedly ignored, leaving patients without medication. Additionally, one patient reported a marked decline in service quality following pandemic restrictions.
A small number of reviews describe unprofessional reception conduct and inadequate follow-up care, including one account of dismissive behaviour towards a disabled patient. These negative experiences contrast sharply with the predominant pattern of welcoming, efficient, and patient-focused service that characterises most feedback. The practice demonstrates particular strength in comprehensive consultations, prompt communication of test results, and supportive care coordination, though systemic improvements in telephone accessibility and proactive test result management would address identified gaps.
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Patients consistently report positive experiences across clinical and reception services, with particular praise for attentive listening, clear communication, and compassionate care during consultations. Appointment availability and booking responsiveness are frequently highlighted as strengths, with many patients noting prompt access to same-day or next-day slots and efficient virtual consultation systems. Reception staff are widely commended for their courtesy, professionalism, and willingness to go beyond standard assistance.
However, several service gaps emerge across the feedback. Delayed test result review represents a significant concern, with at least one patient reporting unopened test results remaining unaddressed for nearly two years. Phone access difficulties are mentioned by multiple patients, with some describing consistent redirection to voicemail or digital channels rather than speaking to staff directly. Prescription handling issues are also noted, including instances where pharmacy requests were reportedly ignored, leaving patients without medication. Additionally, one patient reported a marked decline in service quality following pandemic restrictions.
A small number of reviews describe unprofessional reception conduct and inadequate follow-up care, including one account of dismissive behaviour towards a disabled patient. These negative experiences contrast sharply with the predominant pattern of welcoming, efficient, and patient-focused service that characterises most feedback. The practice demonstrates particular strength in comprehensive consultations, prompt communication of test results, and supportive care coordination, though systemic improvements in telephone accessibility and proactive test result management would address identified gaps.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Gill H.
3 years ago
Excellent!
Amazing customer service from a caring professional
Zoe demonstrated exceptional care and expertise during our interaction. She took the time to thoroughly address my concerns, creating a comfortable environment where I felt unhurried and fully supported. Her attentive approach and clear communication helped put me at ease throughout the entire appointment.
Sheila T.
3 years ago
Excellent!
Compassionate care that truly makes a difference
I cannot express enough appreciation for Dr. Napier and the entire team at Grove House. The consultation was outstanding. I felt truly heard, and my medical concerns were treated with the utmost respect. We thoroughly explored various treatment possibilities and developed a comprehensive approach to my care. Heartfelt thanks to everyone I interacted with during my visit today. Sheila Thomas
Deborah S.
3 years ago
Excellent!
Amazing service from a true professional
Truly exceptional service from Lauren - couldn't have asked for anything more fantastic, heartfelt thanks!
Krazy.k L.
3 years ago
Bad!
Negligent care leads to devastating health consequences
Be cautious: this medical practice routinely sends patients for tests, but they won't proactively review the results unless you specifically request them to open the letter. This is a serious warning sign. In my case, the test results remained unopened for nearly two years, and by the time they were finally examined, it was already too late.
Barbara H.
3 years ago
Excellent!
Compassionate care from a wonderful healthcare professional
Dr. Tommy Perkins provides outstanding care with genuine compassion. His professional and warm approach made my medical experience truly pleasant. I'm grateful for his supportive and attentive treatment. Highly recommended! 👍
Liz C.
3 years ago
Excellent!
Exceptional care and expertise at this medical practice
Outstanding medical procedure with consistently compassionate care and efficient scheduling. Zoe was exceptional, providing a comprehensive and clear explanation of every step involved in the treatment.
Ben C.
3 years ago
Excellent!
Exceptional customer care that truly impressed me
Top-notch assistance. Welcoming, competent, and enlightening interaction