Grove Medical Centre

Friendly staff save the day at medical practice

Mandy at the front desk is exceptional. Her warmth and genuine desire to assist are truly commendable. I've upgraded my rating from 1 to 4 stars, reflecting my overall positive experiences over time, though I find it frustrating that just as I become comfortable with a physician, they inevitably move on! Previously, I considered this practice superior to other medical centers in London I've been associated with. The staff consistently demonstrated attentiveness and a welcoming demeanor, and their communication and appointment scheduling were remarkably efficient. I concur with previous feedback that Dr. Ali's interpersonal skills are lacking, and he seems disengaged during patient consultations.

Compassionate doctor who truly listens and cares

I've consulted Dr. Andrew Tan multiple times, and each appointment has been outstanding without exception. He consistently demonstrates patience, meticulousness, and a genuine commitment to hearing patients' concerns without feeling hurried. His explanations are crystal clear, and he truly prioritizes comprehensive patient care. It's comforting to have a primary care physician who combines professional expertise with authentic compassion and warmth. Additionally, Magda at the front desk contributes significantly to the practice's welcoming atmosphere, greeting patients with remarkable kindness and empathy—a crucial factor when someone isn't feeling well. I cannot recommend this medical practice highly enough!

Exceptional medical care for my entire family

I've been a patient at this medical practice with my family for three years now. The physicians are consistently compassionate and supportive, and they're prompt in their communication - we typically receive a return call the same day or secure an appointment within a few days. Their scheduling is impressively punctual. I can confidently endorse this healthcare provider for anyone seeking reliable medical care.

Improved medical practice with some minor inconveniences

My overall interactions with the Practice have been largely positive, with noticeable enhancements. Appointments: Getting a non-urgent appointment has become quicker. However, the booking process involves a somewhat tedious online form followed by waiting for the Practice to confirm a date and time, presumably for triage purposes. After receiving a pharmacist's recommendation to see a GP, having to complete this online form feels inefficient. I genuinely miss the previous direct booking methods like phone or in-person scheduling. Reception: The reception staff consistently demonstrate politeness and helpfulness, both on the phone and in person. A special acknowledgment goes to Magda! Waiting Room: Wait times to see the GP have significantly reduced. During recent visits, I've rarely waited more than 10 minutes beyond my scheduled appointment time, which is excellent. GP Consultation: Dr Forgan displays an outstanding bedside manner - she listens attentively and incorporates my concerns when developing my treatment plan. This approach is deeply reassuring and motivates me to be more proactive in managing my health. Supplementary Services The Practice offers numerous additional services aimed at promoting overall health and wellness, which can be valuable for supporting lifestyle modifications. Unfortunately, many of these services remain relatively unknown. It would be beneficial if they were given more visibility and promotion.

Great care from compassionate medical professionals

I want to enthusiastically endorse this medical practice. For approximately two years, I've been a patient here, with only occasional visits for minor health concerns. My experience has been extremely satisfactory. The entire staff demonstrates exceptional customer service, with the receptionist standing out as particularly noteworthy - she is consistently courteous, attentive, and maintains a warm, welcoming demeanor.

Compassionate doctor who truly listens and cares

Dr. Hussain demonstrated remarkable compassion and professionalism. I wholeheartedly endorse this healthcare provider 👌

Lifesaving service with quick and compassionate care

I experienced concerning health issues and submitted an online request. To my relief, they promptly returned my call within a quarter-hour and scheduled me with Dr. Husain that very afternoon. The doctor was attentive, compassionate, and articulated the treatment pathway with exceptional clarity. I felt genuinely supported throughout the consultation. I cannot praise this service enough!

Compassionate care from start to finish

Superb assistance throughout the entire process, from initial reception to the surgical procedure. The staff were welcoming, knowledgeable, and engaging - and incredibly considerate. Heartfelt appreciation!

Great doctor with thorough and caring approach

Dr. Syed provided exceptional care, thoroughly examining and double-checking everything. I would absolutely choose him as my healthcare provider again if the opportunity arises.

Magda makes medical visits a delightful experience

I want to express my gratitude to Magda at the front desk for consistently demonstrating a warm, accessible, and responsive approach to my questions and needs. Her professionalism, competence, and genuine kindness have truly transformed my experience. As a result, I now actually look forward to visiting the practice.

Caring and professional medical team

Outstanding medical practice with highly professional and supportive personnel

Great medical team with warm welcome

Welcoming and supportive front desk team, professional and attentive medical professionals

Terrible healthcare with unhelpful staff and zero support

The absolute worst GP Practice I have ever been registered with. Following another distressing encounter last week, I feel driven to share this review. Last Sunday, I experienced excruciating gum or tooth pain. Unsure of the cause, I consulted the pharmacist and 111 for guidance. Both advised me to contact my doctor, obtain pain relief, and see a dentist once the pain and inflammation subsided. The following day, I completed Grove's online form and returned to London seeking an emergency appointment. I explained my situation and expected availability by 1pm. I received a text stating they wouldn't see me and suggested seeing a dentist. The dentist referred me back to the doctor. I called Grove, and the receptionist promised to resend my form for a 2pm doctor callback. No call arrived! At 5pm, the receptionist called, with the doctor seemingly confused about my location and suggesting a call during the week. When I expressed frustration, explaining my form's detailed context, the receptionist abruptly ended the call, apparently considering my response rude. I was simply seeking clarity on why no immediate medical assistance was provided. Another incident involved a severe back injury leaving me bedridden. Crying in pain and terrified, I called for an appointment. The receptionist suggested calling an ambulance, which refused to respond. Four hours later, neighbours helped me to A&E. Within an hour, A&E staff indicated I should have consulted my local GP. Fortunately, an emergency GP finally prescribed pain and anti-inflammatory medication. The Grove online system appears designed to prevent doctor consultations, with receptionists serving as an additional barrier. I've repeatedly abandoned attempts to secure medical attention, finding the experience profoundly distressing. Most egregiously, doctors treated me for a UTI, prescribing antibiotics for over two years despite consistently negative test results. I independently discovered my perimenopausal status and potential oestrogen deficiency. The final insult came from a female doctor who initially resisted HRT prescription, making the outrageous claim that women over 50 historically didn't engage in sexual activity. Her comment was shockingly inappropriate. Avoid this practice at all costs. Securing an appointment is virtually impossible.

Friendly and Professional Service from Ciara

Ciara delivered top-notch customer support with an incredibly warm and welcoming demeanor!

Exceptional care from dr husain and magda

The entire staff is exceptional, with Dr. Husain being incredibly compassionate. The receptionist, Magda, is particularly outstanding - she's truly supportive and treats patients with genuine respect and care.

Worst medical practice ever absolute nightmare

I have never encountered such an abysmal level of unprofessionalism, discourtesy, and total disregard for patient care as I have at this GP practice. If zero stars were an option, I would select it without hesitation. A few days ago, I urgently needed medical support. I diligently followed the proper procedure by requesting an appointment online, only to be confronted with a dysfunctional form that could exclusively be downloaded as a PDF, rendering electronic submission impossible. When I called the practice the following morning to explain the issue, hoping for a straightforward resolution, I was confronted by an incredibly hostile and dismissive receptionist who demonstrated zero willingness to assist. I was instructed to send my form via text message, which proved impossible as the message would not transmit (and I possess evidence of this). Rather than offering meaningful assistance, they left me struggling with this problem for an additional day. Simultaneously, my insurance provider was awaiting a referral, but due to the practice's incompetence, progress was completely stalled. On the third day, I called again - during work hours, once more - explaining my continued inability to submit the form. The same unhelpful receptionist curtly suggested emailing it but didn't voluntarily provide the email address until I explicitly requested it. Upon sending the email, I immediately followed up with a call to confirm receipt. They assured me they had received it, only for me to later receive an email stating it was in an incorrect format. Why was I not informed earlier? Why did I have to persistently chase them for basic information? Eventually, I was forced to physically visit the GP practice that afternoon. Even in person, the lack of professionalism was astounding. I required assistance with taking my blood pressure, and instead of offering help, the staff member regarded me as a mere inconvenience. Isn't it their fundamental responsibility to guide patients rather than make them feel incompetent? As a final insult, after three days of exhausting back-and-forth, they finally received my details - only to inform me that I must now request an appointment again through their fundamentally broken online system. The inefficiency is utterly incomprehensible. It seems they deliberately design processes to be as challenging as possible. Patients typically approach their GP when already experiencing stress, illness, or urgent medical needs. The complete absence of empathy, respect, and basic competence from this practice is fundamentally unacceptable. Healthcare professionals should provide support and guidance, not leave patients feeling marginalized and disregarded. I rarely compose negative reviews, but this experience transcended unacceptability. If you value your time, mental well-being, and most critically, your health - seek alternatives. This practice should be profoundly ashamed of their treatment of patients.

Unhelpful gp practice leaves patient feeling frustrated

I was seriously ill and transported to the emergency department by ambulance, with a recommendation for follow-up by my general practitioner. I completed their online appointment request form but had been sleeping throughout the day and inadvertently missed their second attempt to contact me by just a quarter of an hour. Upon calling back, they were completely uncooperative and insisted I restart the entire process by refilling the form. I tried explaining that due to my ongoing health condition, I would likely continue sleeping and be unable to anticipate their call time, making it impossible to set an alarm. I simply wanted to secure an appointment time during our conversation and was willing to complete the form again. However, the receptionist displayed absolute indifference, made no effort to assist me, and repeatedly demanded I restart the process, fully aware that I would likely miss their subsequent call or message again.

Compassionate doctor with quick and helpful service

Dr Hussain provided exceptional care, displaying empathy and offering lucid, comforting guidance. Throughout my experience with this medical practice, I've consulted multiple general practitioners, and each has been outstanding. Compared to previous healthcare providers, I'm consistently impressed by how swiftly I can secure a consultation.

Great doctor with compassionate patient care

The staff here are incredibly welcoming, and Dr. Husain stands out as a compassionate healthcare professional who provides expert medical guidance with genuine care.

Warm welcome from amazing customer service team

The employees were welcoming and went out of their way to assist me.