Grove Medical Centre

Terrible healthcare experience with unhelpful medical practice

I tried using the Livi app to schedule a doctor's visit, but Livi claims they aren't connected to this practice, leaving me with a £49 fee to see my GP. The practice is comically terrible. My sympathies go out to patients dealing with serious health issues. From what I've gathered from other comments, it seems they've completely thrown in the towel and stopped seeing patients altogether.

Outdated facility with frustrating patient care system

Showing signs of age and requiring significant updates. The lobby layout is poorly designed and impractical. Scheduling a telephone consultation is extremely challenging, and the disconnected internal systems prevent front desk staff from assisting older patients in booking appointments in person.

Terrible service and complete patient disregard

I am utterly appalled by the sheer ineptitude and discourtesy of the personnel, particularly those at the front desk. I've been forced to undergo the identical examination FOUR separate times, with each instance either being incorrectly handled or completely disregarded (for inexplicable reasons). There is absolutely no inclination to assist the patient in any meaningful way. Steer clear. I fully intend to switch healthcare providers the moment I relocate.

Great service from caring and helpful staff

I'm absolutely thrilled with this medical practice. The front desk staff are incredibly warm and genuinely attentive to my family's needs. They're always accommodating and incredibly easy to reach whenever we need assistance. Kudos to these wonderful ladies for their exceptional service.

Worst customer service ever, avoid at all costs

Absolutely dreadful. There's no way to reach out to their customer service anymore.

Terrible medical practice with zero customer support

Absolutely dreadful customer service. I spent an exhausting five hours waiting on the phone, yet no one from their reception ever answered. Scheduling an appointment with this medical practice is incredibly challenging, and I'm thoroughly frustrated with their unprofessional approach.

Disappointing decline of once excellent medical care

This medical practice was once exceptional. Previously, securing urgent consultations or immediate physician contact was straightforward. Now, obtaining an in-person appointment is incredibly rare. I couldn't even arrange a telephone consultation. The doctors seem more focused on part-time private telehealth work through platforms like LIVI, routinely redirecting patients to urgent treatment centres. The healthcare system urgently requires comprehensive restructuring. The alarming rates of excess mortality are unsurprisingly high given such inadequate medical service delivery.

Terrible service and frustrating medical appointment experience

The staff here are incredibly discourteous and unaccommodating. Scheduling an appointment is an absolute nightmare, and the receptionists display a shocking lack of professionalism. While I recognize that COVID-19 brought unique challenges, it appears they have no genuine interest in assisting patients in accessing medical care. On the rare occasion you manage to secure an appointment, the doctors are supportive and genuinely attempt to help. HOWEVER, THE FRONT DESK PERSONNEL ARE COMPLETELY INCOMPETENT!!!

Exceptional support from sharon despite long wait

Spent nearly an hour and 20 minutes waiting on the line, which gave me ample opportunity to browse through other customer experiences. Initially bracing myself for a frustrating encounter, I was pleasantly surprised when I finally connected with Sharon. She was absolutely exceptional - courteous, well-informed, and incredibly supportive. She swiftly navigated through my intricate problems with remarkable skill and genuine compassion. Sharon is a remarkable representative who truly embodies the best of The Grove MC and the NHS. My heartfelt gratitude goes out to her!

Compassionate doctor solves family medical needs quickly

I completed two digital registration forms for my children, with one directed to the Ashford walk-in clinic and another requesting a telehealth consultation. When Dr. Misha called to schedule an appointment for my younger child, she also arranged for my other son to be seen at the same location. Her assistance was incredibly considerate, and I'm truly grateful.