The Grove Medical Centre

Great practice

Excellent service by the doctors And the wonderful reception Many thanks!!!!!

Smooth and compassionate medical care experience

Arrived promptly, zero wait time, and encountered a compassionate physician who thoroughly explained everything - the entire experience was excellent

Compassionate doctor who truly listens and cares

During my second appointment, I met the same healthcare professional as before. He punctually initiated our consultation and thoroughly examined my concerns by referencing my previous medical documentation. His approachable demeanor and attentive listening made me feel genuinely heard. He comprehensively addressed all my inquiries and wisely cautioned me against taking any supplements without professional medical guidance. The National Health Service would benefit from having more practitioners like him.

Compassionate care for deaf patients at gp clinic

The general practice demonstrates exceptional patient-centered care and attentiveness to individual needs. They proactively arrange British Sign Language interpreters for Deaf patients, showcasing their commitment to accessibility and inclusivity. The medical staff are highly skilled, and the clinic environment is welcoming and professional.

Terrible healthcare experience avoid at all costs

The absolute worst medical practice Consistently unhelpful, constantly making excuses for their negligence. Never register with this general practitioner

Great doctors and staff at grove medical centre

The medical staff at Grove Medical Centre are consistently quick to answer phone calls. I recently had appointments with Dr David and Dr Komal, and I was thoroughly impressed by their professionalism, politeness, and attentiveness to my medical concerns.

Compassionate doctor who truly cares about patients

Dr. David exemplified compassion, understanding, and professionalism throughout our interactions. With a humble demeanor and genuine warmth, he truly stands out as an exceptional physician. Beyond his medical expertise, he is an extraordinary human being. I am profoundly grateful for his meticulous attention to my father's medical needs and his incredible support in helping me navigate the challenging emotional journey. He is a remarkable representative of his medical profession.

Compassionate doctor provides exceptional medical care

Hello, what a wonderful encounter. A delightful physician greeted me promptly. They listened attentively, asked comprehensive questions, and I was thoroughly satisfied. Many thanks.

Compassionate care makes doctor visits stress-free

I truly appreciate the wonderful experience during my visit. The atmosphere was incredibly calming, and I felt completely comfortable and well-cared for. Typically, medical appointments make me quite anxious, but this time was different. My sincere gratitude for making me feel so relaxed.

Professional and caring pharmacist with helpful advice

I had a great experience with Suggra Hussain, a pharmacist who truly excels at her job. Her professional demeanor was complemented by her warm and approachable personality. She attentively heard out my concerns and provided thoughtful recommendations regarding my medication regimen.

Compassionate care exceeded my highest medical expectations

The physician demonstrated exceptional empathy, provided comprehensive assistance, and completely addressed all of my medical requirements.

Frustrating medical care needs serious improvement now

Could staff please consider the patients' needs? While changes are inevitable, effective communication is crucial for a smooth-running system. I noticed the "Arrive me" check-in machine is now operational after being out of service for years. Previously, healthcare professionals would personally call patients in the waiting room. During a recent Practice Nurse appointment with a friend who drove me (as I'm currently less mobile), we were unaware that patients now need to watch the TV screen for their name. With my back to the screen and my friend unaware of its existence, we missed being called. This lack of communication wastes both healthcare professionals' and patients' time - the nurse had been waiting 10 minutes while we sat in the waiting room for 25 minutes. Simply informing patients about procedural changes would ensure everyone understands expectations. (Previously) While I respect Dr Khan, obtaining an appointment is exhaustingly frustrating. Why employ discourteous reception staff who treat patients disrespectfully? I called to book an appointment for a 10-day chest infection. As a chronic asthmatic, I risk developing bronchitis or pneumonia. My pharmacist recommends antibiotics or steroids. However, the next available appointment is two weeks away, requiring me to call back at 08:00. Nighttime fevers disrupt my sleep, causing oversleeping. This falls far short of the care I anticipated in my later years. Previously: After nearly 40 years with this practice, I'm now apprehensive about remaining. I haven't had a face-to-face GP consultation in over four years. Phone appointments frequently fail, and the 10-minute timeframe prevents comprehensive communication. I'm deeply concerned about receiving inadequate care. Blood test results revealing serious issues were delayed for months. My multiple health conditions aren't being addressed as they once were. These poor practices seem to have emerged since COVID. I'm seriously considering changing practices, fearful that potential missed diagnoses could prove fatal. Their reluctance to conduct in-person consultations, especially when other practices have resumed normal appointments, makes me question my continued loyalty. Additionally, communication challenges persist. Phone appointments connect inconsistently, text messaging is inexplicably blocked, and their diagnostic questionnaire is unhelpful. I feel trapped in a frustrating cycle, growing older and more vulnerable. ADDENDUM. (Previous) While delivering test vials, I discussed my communication difficulties with new reception staff. The young receptionists listened attentively and promptly offered a same-day face-to-face appointment, despite my 25-minute walk. Thank you, Dr Khan, for addressing my health concerns, ordering tests, and making referral appointments. I appreciate the compassionate care and reception staff's consideration. Having an email contact provides reassurance. Grateful thanks to the entire morning staff on Friday, 25th October.

Helpful pharmacist made my medication journey easier

I had a very courteous conversation with the pharmacist regarding my medication, and she was incredibly helpful in addressing my concerns.

Frustrating appointment system needs serious improvement

Securing a medical appointment has become increasingly challenging in recent times. Even when you dial precisely at 8:30 AM, reaching a staff member is nearly impossible, and you're left waiting in a seemingly endless queue. Sometimes you manage to book a slot, but often no appointments remain available. The process requires persistent, repeated attempts over multiple days just to schedule a consultation. When seeking out-of-hours care, you're frequently directed to an unfamiliar GP practice, forcing you to navigate to an unknown location late at night. My sincere hope is that the system will evolve to become more patient-friendly. Specifically, I believe that when you call at the designated time and no appointments are left, you should be guaranteed a slot for the following day, rather than being compelled to repeatedly call every morning until you secure an appointment.

Compassionate care from a fantastic medical team

Fantastic care provided by Dr. Shah and his staff at Grove Surgery. They continue to deliver outstanding service, and I hope they maintain their high standards.

Great local doctors with patient care

I've been a patient at grove medical centre for over two decades. While I understand that experiences can vary, I've generally found all the doctors to be supportive, whether it involves arranging scans or hospital referrals. They consistently fulfill their responsibilities, and we're all aware of the inevitable lengthy waiting periods. Recently, I've observed that they are making efforts to enhance their overall service quality.

Compassionate care during a challenging health journey

I understand the challenges faced by general practitioners and was grateful for the opportunity to have a phone consultation with my doctor. Having spent nearly 18 hours in the emergency department, I was relieved to discuss my experience in detail. The doctor made me feel heard and provided urgent guidance along with a clear explanation of the upcoming steps. I was genuinely thankful for the comprehensive and compassionate approach.

Exceptional care from a compassionate professional

I visited Mr Elias Molla for a consultation and found the encounter to be exceptional. He created a welcoming atmosphere that put me completely at ease, carefully listening to my concerns and providing thorough, comprehensible explanations. The level of personal attention made me feel truly valued and confident throughout our interaction.

Smooth and quick delivery made my day

Prompt and professional assistance that exceeded expectations

Exceptional care at grove road medical practice

I was thoroughly impressed with the care and professionalism at Grove Rd surgery, with every staff member from the welcoming receptionist to Dr. David providing exceptional service. My sincere appreciation goes out to the entire team.