Grove Medical Centre

Worst Flight of My Life

Absolute disaster! Utterly terrible ordeal.

Missed Appointments and Terrible Staff Support

The medical center has been a complete disaster from start to finish. Their referral process is non-existent, with lost specimens and missed appointments being the norm. Sophie from the mental health team consistently failed to show up, and the staff's communication is patronizing and dismissive. Practice manager Aimee Wiseman demonstrates zero accountability for the systematic failures that have severely impacted patient care. When I attempted to discuss the poor service at Aimee's own suggestion, she refused to meet, despite my clear need for reasonable adjustments - which strongly appears to constitute disability discrimination. My recommendation is to bypass their internal complaint process entirely and seek legal representation immediately. I've been systematically failed, disregarded, and humiliated by the Grove Medical Centre's staff repeatedly. The only reason I haven't transferred elsewhere sooner is due to previous advice about pending treatments and diagnoses - many of which were unnecessarily prolonged because of the staff's persistent incompetence.

Worried Mom Waiting on Urine Test

I sought medical assistance for my 8-year-old, who had been running a fever for a week and hadn't responded to prescribed antibiotics. A phone consultation with a physician followed, but the process of even reaching them was frustratingly time-consuming. To make matters worse, I'm still waiting on a urine test that was supposedly urgent three months ago. The test was meant to be done immediately, yet here we are, months later. It feels like my child's health is being treated as an afterthought. Don't the well-being of children matter anymore? 🤦🏻

My Go-To Clinic for Family Care

My go-to clinic for all medical check-ups and vaccination needs, offering reliable primary care services.

Quick and smooth morning flight

Absolutely and remarkably effective

Lumps and Bumps Doc Saved the Day

Top-notch professional care from the Lumps and Bumps specialist, who provided exceptional assistance and support.

Rude Receptionist Upset My Grandad

My grandfather is a patient at this medical practice and has consistently praised their team, but a recent interaction with a receptionist deeply distressed him. According to his account, the staff member was incredibly discourteous, dismissive, lacking compassion, and consistently interrupted him while he was speaking. Moreover, she interrogated him about his physical capabilities in a condescending way, questioning whether he was confined to his home. I am thoroughly disappointed by how my senior grandfather was treated during this telephone conversation. The front desk personnel absolutely must improve their approach to customer service.

Nikki Made My Diabetic Checkup Easy

Met with Nikki, a compassionate healthcare professional, during my diabetes checkup. Her approach was both highly competent and warmly empathetic.

Quick and Smooth Ride Downtown

Superb.

Caring doctors helped us through tough time

I want to convey our deep appreciation for the exceptional medical attention we've experienced at the Grove clinic. The doctors have been absolutely outstanding, providing us with compassionate and supportive care that exceeded all our expectations. Their approach was incredibly kind and attentive, particularly towards my husband. Our gratitude knows no bounds.

Smooth morning visit at the clinic

Convenient parking area, welcoming personnel including medical professionals. The environment provides a calm and comfortable setting.

Quick and Caring Endoscopy Visit

Underwent an endoscopic procedure. Ample parking options, with extra spaces just a short walk away if the main lot is occupied. The appointment proceeded seamlessly and punctually, with staff members who were exceptionally welcoming, compassionate, helpful, and well-informed. Facilities include dedicated parking for individuals with disabilities, accessible entry points, and restroom accommodations. Additionally, a pharmacy is conveniently located adjacent to the facility. Overall, a highly satisfactory and reassuring experience.

Terrible wait times at this clinic

Avoid seeking medical consultation at all costs!

Spacious parking lot with helpful screens

Spacious parking area featuring generously sized spots, clear information displayed on television screens, and convenient accessibility.

Quick and comfortable morning checkup

My recent appointment was exceptional, with prompt service and ample seating available. The doctor was outstanding, and the nurse was equally impressive. Everything went seamlessly this time around.

Welcoming cafe with bright, comfy space

Welcoming and attentive employees, with inviting, well-lit, and immaculate dining spaces.

Service Got the Job Done

Perfectly adequate

Solid morning flight from Atlanta

Satisfactory

Compassionate Care at the Hospital

Exceptional experience from the moment I arrived in the parking area to interactions with the nursing staff. Everyone was welcoming and helped me feel calm and supported.

Foot Pain Turned Serious at Last Minute

DISMISSED!! Spouse experiencing foot issues, so called and consulted with Nurse practitioner, who recommended seeing physio (who provided incorrect assessment). No progress, so made second call. Again spoke to nurse practitioner who suggested contacting Riverside Clinic. That seemed more promising! Third call and FINALLY met with doctor. Instantly referred to HOSPITAL with a completely different and accurate diagnosis!! Now undergoing surgical procedure!!