Grove Medical Practice

Quick and friendly morning check-in

Always incredibly supportive and quick to accommodate us

Helpful data team made my day

The service here is top-notch! Grove Medical Practice's Data Support Team consistently demonstrates remarkable efficiency and attentiveness whenever a request is submitted. Their responses are invariably comprehensive and genuinely useful. A special mention goes out to Jade, Beth, and Simon for their exceptional work!

Impossible to book a simple checkup

Getting an appointment here is incredibly challenging. Despite daily phone calls for a week, scheduling remains nearly impossible. The medical staff seem skeptical and reluctant, making patients feel like they must convince them of their genuine suffering. My interactions with this practice have been consistently negative and frustrating.

First visit and feeling welcomed

I recently relocated and visited this medical practice for my initial consultation with their general practitioner. The entire experience was exceptional. Every staff member was incredibly welcoming, and I particularly want to express my gratitude to Dr. Suzani Shresta for her remarkable compassion and warmth during my appointment.

Fast and helpful medical care

Since relocating to this region, I've been thoroughly impressed by the medical facility's prompt turnaround on blood test results and their convenient scheduling options. The overall efficiency of their service is remarkable.

Quick care when I needed help

I am utterly unable to praise this incredible medical facility enough. Just a brief message via Anima resulted in a prompt phone call, and a scheduled appointment within an hour and a half. Every member of the team - from staff to physicians, nurses, and paramedics - is exceptional, and I am receiving absolutely top-tier medical attention. Any negative reviews seem to be outdated, as this practice has consistently improved over time. I genuinely believe you would be hard-pressed to find superior healthcare anywhere else.

Fast and caring medical team

Exceptional medical team across all departments, consistently delivering top-notch care whenever required. The Anima booking system makes scheduling appointments a breeze. The staff demonstrates remarkable professionalism, effectiveness, and genuine empathy throughout every interaction.

Privatization killing care for elderly patients

Privatization seems to be eroding our healthcare system, with GPs increasingly pushing patients towards private services. Ear wax removal now requires a private appointment costing £85.00 Podiatry services demand £55, after enduring a nearly 10-week waiting period Physiotherapy has been reduced to impersonal exercises delivered via stapled papers or email links, completely abandoning the traditional hands-on approach Good heavens, expecting elderly individuals to learn stretching techniques through YouTube could potentially exacerbate existing health issues This is not how one should spend their hard-earned pension on private care, especially after years of contributing to an institution that should be protecting its citizens, not marginalizing them and stripping away their dignity More individuals are becoming isolated due to inadequate care, a situation that should never arise when it's not the patient's choice The system is failing us. R.

Terrible doctor with zero patient care

Utterly despicable! Condescending! Dismissive and detached attitudes, unwilling to directly assist patients and instead pushing them towards obsolete clinics with a patronizing "right to choose" rhetoric, then brazenly declining to continue essential medical care and treatment.

Prompt and caring medical support every time

I'm awarding a perfect score, recognizing the consistent excellence in their attentive, swift, and dependable service. I deeply appreciate their ongoing commitment to exceptional customer care and medical assistance.

Trusted doctor for a decade

I've been a patient at Grove medical for a decade. Dr. Moffat, my primary care physician, has consistently been exceptional - thoroughly examining my health, offering unwavering support, and handling medical matters with remarkable efficiency. Whenever referrals have been necessary, they've been processed instantly, not just for myself but for my children as well. Every other staff member I've interacted with has been equally professional and helpful.

Quick and smooth healthcare visit

I recently became a patient at this medical practice and have been thoroughly impressed. The staff are welcoming and accommodating. I was able to schedule a blood test appointment without delay, and they efficiently arranged a medication review before my prescription needed renewal.

Grateful for dr judith's compassionate care

I can only express glowing remarks and a truly exceptional experience with this medical practice. Having been a patient here for more than two decades, I recently had the privilege of consulting Dr. Judith Somers Heslam. She demonstrated remarkable dedication, compassion, and thoroughness in helping me address a chronic health issue. Thanks to her attentive approach, I finally feel heard and understood. While many are prone to sharing criticisms, I am compelled to highlight the positive aspects of this practice and the incredible work of our remarkable NHS.

Rude staff ruined our medical experience

Absolute nightmare of a medical practice with the most unprofessional staff imaginable. Their employees are discourteous, unhelpful, and completely unworthy of anyone's trust. I ended up relocating my entire family to another general practitioner, and it was hands down the smartest decision I could have made.

Quick response from my gp

Superb experience today. Booked an appointment via the website, and my doctor responded via SMS within minutes. Received a direct referral to Hinchingbrooke radiology (avoiding the lengthy A&E wait). Processed in under 20 minutes. Thoroughly delighted with the entire process!

Friendly staff made my medical visit smooth

I'm genuinely puzzled by the critical feedback this place has received. Throughout my personal encounters, The Grove has consistently delivered outstanding service across every interaction. The front desk personnel are consistently friendly and accommodating, while the medical professionals demonstrate remarkable expertise, competence, and clarity in their communication. I've never once experienced anything less than complete respect and appreciation during my visits. This healthcare facility truly represents an exceptional resource, and our local community is incredibly lucky to have such a high-caliber medical practice available.

Dangerous clinic with zero communication skills

Completely worthless and potentially dangerous - steer clear of this medical practice at all costs. Their administrative incompetence is staggering, with consistently erroneous correspondence that includes wrong appointment times and dates. Getting an actual in-person consultation seems like an impossible task. The staff demonstrates an absolute zero level of compassion or human understanding.

Friendly receptionists saved my day

I'm truly impressed by the exceptional receptionists at this healthcare facility. Coming from London, where the staff at my previous medical practice were unbearably condescending and hypocritical, with a patronizing sign warning patients about rudeness while they themselves displayed the worst attitude, these receptionists are a breath of fresh air. They perfectly embody the stereotypical jokes about medical receptionists - but in the most positive way possible. Considering the immense strain currently facing the entire NHS, I am completely amazed by their professionalism and kindness. If I could rate them higher than 10 out of 10, I absolutely would. Fantastic work across the board. I'm deeply appreciative and extend my heartfelt thanks.

Booking nightmare with endless waiting

The scheduling mechanism is completely dysfunctional. When you attempt to call, the system abruptly terminates the call immediately after connecting, which is incredibly exasperating after spending nearly three-quarters of an hour waiting. Similarly, their digital reservation platform is unresponsive, with submissions frequently left without acknowledgment for extended periods, and in some instances, no response materializes until the next day.

Routinely fobbed off at every turn.

I was a patient of this practise for three years. For the whole time I have had pain in the knees and lower legs so severe that I could not walk more than a hundred years without a stick. I was sent for X Rays which showed no knee joint injury (I told them as much) and was told to visit the physiotherapist. No amount of stretching and exercise helped. I lost 12 kg, which didn't help. The problem has only got worse. Their attitude was "We've done all we can. Suck it up." Once, before losing weight, I expressed concern that I might be type 2 diabetic. They sent me for a blood test. Before the appointment I asked if I should fast and was told no. They didn't test for diabetes! Getting an appointment is almost impossible. In theory you need to log in to their website between 8:00 and 8:01 AM. I tried several times and no appointments were available. I witnessed the reception staff being very dismissive and condescending to other patients. I have now moved away from the area so I will watch out when selecting another GP.