Grove Medical Practice

Nearby surgery with super helpful staff

I feel fortunate that this medical facility is conveniently located in our community. The front desk team is incredibly welcoming and supportive, the physicians are top-notch, and thanks to their mobile application, scheduling an appointment is a breeze.

Caring team helped me through health challenges

The medical team's support has been absolutely top-notch across the board. Given my multiple health challenges, every single staff member has consistently demonstrated exceptional care and professionalism. While the practice, like many NHS facilities, does have a substantial waiting list, their callback system has enabled me to receive the necessary support within a timeframe that is both reasonable and medically responsible. If they could simply expedite their appointment confirmation process, it would elevate their already impressive service to an even higher level!

Staff's callous response to medical emergency

I just observed an individual in critical medical distress being handed a lengthy, bureaucratic document to complete by their employees. He was neither provided a seat nor offered assistance. Other waiting patients had to intervene to help him sit down and receive urgent attention. Ironically, once prompted by these patients, the staff then acted responsibly. Describing this establishment as merely useless would be a gross understatement of their incompetence. The staff display such profound indifference and self-importance that they can smile vacantly while someone describes a medical emergency. Their behavior is utterly reprehensible, and they deserve to have their operations suspended. I will be submitting a comprehensive complaint to the ombudsman immediately.

Smooth booking with friendly staff

Grove is absolutely nailing it when it comes to navigating the current difficulties in primary healthcare! I've consistently been able to schedule appointments without any hassle and in a timely manner, and every interaction with their staff has been top-notch.

Months-long wait for basic appointments

The management is absolutely abysmal, with nonsensical procedures that completely disregard patient needs. There are far too few doctors for the overwhelming number of patients, and while the staff are clearly trying their best, the overall functionality is catastrophically poor. Basic appointments require a minimum one-month wait, and I couldn't even schedule a follow-up for my unresolved blood test results. The communication breakdown between departments, reception, and doctors' notes is shocking. I'm completely frustrated - this has been the situation ever since the merger. I deeply miss the previous healthcare setup and have now decided to pursue private healthcare wherever possible, as the current situation is utterly ridiculous. The suggested direct contact is meaningless, as we've already attempted this route previously. Family members have submitted detailed emails regarding bloodwork and appointment follow-up protocols, but the management's approach of non-communication is fundamentally unacceptable. Until their leadership team recognizes this as incredibly poor practice, we're fighting a losing battle. I'm still waiting for acknowledgment of a crucial medical information email, and I'm undecided whether lodging a formal complaint would be worth the effort, given their apparent lack of resources and capability to address issues effectively.

Confused by unhelpful staff at clinic

The front desk staff seem completely incompetent, and I'm baffled by their purpose. However, some of the nursing personnel are actually quite competent.

Tragic loss of my precious child

Dr. Caswell, my precious child passed away while under your medical supervision. I am deeply disgusted and hold you responsible for this unforgivable tragedy. Shame on you for your negligence.

Kind help with my prescription review

I want to express my gratitude to Miss Fareha Uddin for her exceptional support, understanding, and expert advice during my prescription review. She demonstrated professionalism and expertise, thoroughly addressing all my medication-related inquiries. Additionally, I'd like to acknowledge Dr Shepherd and the reception team for their courteous, helpful, and professional approach.

Quick and friendly dental visit

Scheduling was straightforward, and the personnel were delightful throughout my visit.

Bizarre urine request after dismissing my symptoms

I experienced an unusual illness, and the medical staff initially dismissed it as insignificant, sending me home. Surprisingly, just moments after my departure, they contacted me requesting a urine sample.

Friendly staff made my doctor visit smooth

The front desk staff are incredibly kind and supportive. My primary care physician, Dr. Shepherd, is truly exceptional, and I've received outstanding care from her throughout my medical journey. Heartfelt appreciation to Grove medical.

Terrible wait times and poor communication

If I could give this place zero stars, I absolutely would. They completely disregard what patients say and scheduling an appointment is nearly impossible - you'll be waiting around three months just to be seen. Steer clear of this place; there are plenty of excellent physicians elsewhere who actually provide quality care.

Impossible to get a gp appointment

Extremely subpar assistance. Informed that no consultation times were open for more than 21 days. Unable to consult with a physician. Advised to persistently attempt booking or explore private healthcare options. Completely ineffective support.

Worst flight ever during morning rush

What a complete farce.

Amy saved the day after delay

Despite a slight wait, Amy demonstrated exceptional professionalism and was sincerely apologetic about the minor inconvenience during our entire interaction.

Waited hours for a 16:04 appointment

If you have a scheduled visit, just clear your entire day... my set appointment was for 4:04 PM, yet here I am at 5:44 PM still waiting. Extremely frustrated. This is my third visit here, and the third time I've been kept waiting for over an hour. Utterly unprofessional, they've provided zero assistance or value to me... I could easily research my concerns on Google myself. Their service is embarrassing and they should be thoroughly ashamed.

Frustrating phone policy for adult patients

Phoned the clinic on a Friday, desperately seeking help for excruciating pain. The front desk informed me that urgent phone consultations were exclusively reserved for children under five years old. Absolutely absurd.

Doctors merger was a total disaster

The merger was an absolute disaster for the medical professionals, causing nothing but problems and frustration.

Crowded cafe with decent coffee

Constantly packed and bustling.

Unhelpful doctor ignored my baby's health

The physician dismissed my concerns about my infant's well-being, displaying an abrupt and impatient demeanor while quickly ending our phone conversation without addressing my questions or providing adequate attention.