Grove Medical Practice

My frustrating journey with misdiagnosis

Medical professionals seem completely ignorant about Ehlers-Danlos syndrome, and I feel entirely abandoned by their lack of understanding and care.

Long wait destroyed my healthcare hope

Two-month waiting period for a medical consultation! My family and I are forced to seek care from private physicians to receive the healthcare we rightfully deserve. It seems the funds have been diverted to constructing a new facility, leaving them unable to attend to patients.

Friendly staff helped me today

Skilled medical professionals who provide excellent care and make patients feel comfortable during their visits.

Booking nightmare with friendly staff

Personnel are friendly, but the booking system is incredibly frustrating. It's nearly impossible to schedule an appointment, and getting someone on the phone is equally challenging.

Quick help when I needed it

My initial interaction with this medical facility was excellent. The front desk staff were friendly and accommodating, quickly arranging a physician callback. The doctor contacted me promptly, within half an hour, and after a brief, pleasant conversation, he electronically forwarded my prescription to the pharmacy. I collected my medication the next morning, with the entire process completed in under a day and a half. I'm truly satisfied that I chose this practice after my previous healthcare provider shut down.

Friendly receptionist made my day

I want to express my sincere appreciation for the receptionist, who consistently demonstrates exceptional professionalism through their warm demeanor, genuine kindness, and remarkable efficiency. Much gratitude!

Endless wait on customer support line

Spent ages attempting to connect via telephone, constantly met with busy signals or abrupt disconnections. 😫 After an exhausting hour and a half on hold, I finally spoke with someone, and the staff were genuinely supportive, though the wait was incredibly frustrating.

Frustrating healthcare with zero patient support

For minor ailments like a common cold, they might suffice. However, when dealing with more intricate health issues, their approach falls short. There's a distinct lack of adaptability and willingness to help with referral processes for proper diagnosis. I would not trust them with critical health matters. As a diabetic, I've experienced multiple instances where I was left without the necessary tools to monitor my blood sugar due to bureaucratic complications. The level of care is deeply concerning. They show no proactive approach in addressing potential issues flagged by blood test results. Patients might as well rely on internet searches to manage their own health concerns.

Terrible phone wait and rude receptionist

I'm extremely dissatisfied with this medical practice since the merger between the old exchange/grove medical practice and Cromwell place surgery. It's now impossible to get through to them. I spent 25 minutes waiting for the phone to be answered by an impolite receptionist who could only offer me an appointment a month away. The previous exchange staff were so friendly and competent, and I'm now seriously considering changing healthcare providers. I simply cannot tolerate this level of poor service.

Dentist made my daughter's first extraction okay

Anuja guided our daughter through her initial tooth removal procedure with exceptional compassion. She maintained a serene and supportive demeanor, carefully explaining each stage of the process and ensuring our daughter felt comfortable and at ease during the entire experience.

Quick callback and genuine care

Absolutely phenomenal and incredibly compassionate medical professionals! This has been the most exceptional healthcare encounter I've ever experienced! I'm puzzled by any negative feedback because communicating with this practice is a breeze. The physicians are prompt in returning calls and demonstrate genuine concern for their patients. Without a doubt, this is the finest general practice I've been associated with!! My heartfelt gratitude for their outstanding service!

Welcoming team made my day

Exceptionally welcoming and courteous personnel who demonstrate high levels of expertise and professionalism.

Caring staff made my pet feel at home

I cannot praise this establishment enough. The staff are absolutely wonderful, incredibly knowledgeable, and genuinely compassionate. I have complete confidence that my pet is in the most secure and attentive care when I leave them here. I wholeheartedly endorse this service without any reservations.

Long wait but great doctors

The medical staff are wonderful and exceptional, but reaching them via telephone is incredibly challenging, and scheduling an appointment requires an excessively long wait of nearly four weeks.

Impossible to book an afternoon slot

Switched healthcare providers due to their perpetually busy phone lines. The sole opportunity to schedule an appointment is early morning at 8am, which explains why patients end up in emergency rooms for issues a general practitioner could handle.

Endless wait for a simple gp visit

Securing an appointment with your designated doctor is incredibly challenging. The practice's policy restricts patients to seeing only their assigned physician, and I was informed that the earliest available slot was a full month away. When I inquired about emergency appointments, I discovered that attempting to call in the morning is futile, as the phone line remains perpetually busy.

Quick care for my son's dental emergency

We were terrified when our child suffered a facial injury and immediately called for help. The medical team was exceptional, promptly bringing our son in to see the dentist. Their swift and compassionate response was incredible. We are deeply grateful.

Caring nurses helped me in st ives

The personnel were exceptionally welcoming and competent. They truly represent the best of the National Health Service. I'm deeply grateful for the compassionate treatment I received during my recent visit to St Ives.

Tough time booking with crowded clinic

Scheduling a consultation here is quite challenging, as their phone lines are consistently overwhelmed with incoming calls.

Quick help when I needed it most

Incredibly friendly front desk staff who excel at scheduling urgent consultations. Absolutely fantastic physicians.