Grove Road Surgery

Terrible wait times and rude staff at clinic

Despite dialing precisely at the designated time, I found myself languishing as the 27th caller in line. The service quality is absolutely unacceptable and clearly demonstrates a critical shortage of staff. The receptionists' dismissive and curt demeanor, combined with excessively long wait periods, render this medical practice thoroughly unappealing for patients seeking care. The sole redeeming element is Stewart, who offers a brief moment of relief amidst the otherwise dismal service experience.

Exceptional service from a truly caring professional

I want to express my heartfelt gratitude to Sarah, who is an absolutely incredible individual. Her kindness and empathy are truly remarkable, and she consistently goes above and beyond to provide exceptional assistance.

Smooth scheduling and top-notch medical care

Scheduling consultations turned out to be much simpler than anticipated, and the overall quality of care is impressively high 👍

Disappointing service from unresponsive healthcare provider

Extremely sluggish, antiquated, and completely inadequate. I attempted to contact them at 3:45 PM on Friday, February 17th, and not a single person picked up the phone. Thanks a lot, NHS. Your incompetence will be remembered.

Terrible healthcare experience at this medical practice

Absolutely appalling medical practice where the healthcare providers demonstrate complete indifference towards their patients. Attempting to schedule an appointment is an exercise in futility, and the staff's lack of empathy is truly astounding.

Terrible healthcare experience with rushed appointments

Getting a consultation here is incredibly frustrating for anyone with a job, and once you finally secure an appointment, the physicians seem disinterested and rush you through without genuine care. If the rating system allowed it, I'd rate this place even lower than the minimum star possible.

Terrible service and understaffed medical practice

Incompetent medical staff. Single physician with zero nursing support, operating in a severely overcrowded environment. Absolutely frustrating experience with total lack of adequate healthcare personnel.

Terrible service at local medical practice

This surgical facility is absolutely the lowest quality medical practice in the entire Eastbourne area.

Disappointing medical service with declining quality

Four years back, this surgical service showed promise, but since most of the general practitioners have departed, the quality has significantly declined. I cannot in good conscience suggest this to anyone. J Bauer.

Endless waiting and frustration at this clinic

Stuart, the lead practitioner, is truly exceptional... Yet, what good is that when scheduling an appointment seems impossible? I've been attempting to call at 8 AM for three consecutive days. Today, I spent 20 minutes just waiting to enter the queue, and then another 25 minutes sitting in line, only to have the queue reset every 2-3 minutes. EXPAND YOUR STAFF, STOP USING "WE'RE BUSY" AS AN EXCUSE. I'm abandoning this medical practice today.

Worst medical experience of my life ever

This product is utterly devoid of any redeeming qualities. If your goal is to experience complete disappointment or potential harm, you've found the perfect match.

Frustrating phone calls and locked doors at surgery

The medical staff are competent, but calling Grove Road Surgery involves navigating through four different pre-recorded announcements from different individuals before reaching the automated menu. First a Covid-19 alert, then a welcome message, followed by a note from Dr Luke, another suggestion about using the pharmacy or 111, and finally the menu. Regardless, you'll likely be so grateful to actually connect by phone that you'll tolerate the process. This morning required 36 dialing attempts, only to be informed no doctor was available and advised to try the local pharmacy. I explained I'd made an identical call the previous day, been directed to a pharmacy, and discovered all four pharmacies redirected me back to the doctor. Subsequently, I was promised a clinician would return my call. The callback occurred, an appointment was scheduled at the otherwise closed surgery, but then the prescription couldn't be processed due to Boots Pharmacy's system failure. Ultimately, I obtained nothing after significant effort. Today, 30 July: Arrived at the surgery precisely on time. The door was locked. Rang the bell. Waited. Receptionist opened the door: "Name?", "Battaliou", "Wait here". Door closes. I wait outside in Eastbourne's lovely sunshine... Nurse appears and admits me. "Don't touch the door! Did you touch the door?", "Yes", "Now I must disinfect it". "How am I supposed to enter without pushing?", "You should wait. Take your temperature... Follow me"... "Blood pressure slightly elevated", "That might relate to the door stress, shall we recheck?"... "It's decreasing"... "Try again"... "Now it's dropping"... Photographic evidence of the nurse's blood-drawing attempt.

Worst customer service experience ever nightmare

Abysmal customer support! Staff display zero compassion or understanding, behaving rudely and with complete impatience, creating roadblocks for every single request, demonstrating extreme inefficiency with in-person and phone assistance that's essentially nonexistent!! Calling their service "lousy" would actually be a generous description.

Frustrating healthcare system fails vulnerable patients

The healthcare system suffers from fragmented patient care, and securing an appointment is challenging at best. The digital scheduling platform unfairly disadvantages elderly individuals who are frequently the most medically vulnerable, as well as those without reliable internet connectivity.

Terrible service and impossible to get appointments

I've been a loyal patient since 2002, and everything was fine until I was involved in a car accident this year. Since January 18th, I've been unable to schedule an appointment. Their scheduling system was problematic last year, but now it's completely non-functional! I'm actively seeking a new medical practice because I prioritize my healthcare. It's disheartening to see how their operations have deteriorated, though the staff remains pleasant if you can actually secure an appointment.

Life-changing procedure with incredible results

Exceptional medical procedure

Great doctor with awesome online booking

Dr. Verghese is excellent. The staff is welcoming, and scheduling appointments through the online system is consistently convenient.

Friendly and efficient staff despite surgery challenges

It's well-documented that primary care practices are facing significant challenges. Medical professionals are reluctant to become general practitioners, and existing GPs are leaving the profession or retiring prematurely due to overwhelming stress—a situation clearly reflected at the Grove Road medical center. Despite these difficulties, I've consistently found the staff here to be exceptionally welcoming and competent, even while clearly operating under considerable pressure. My appreciation goes out to them.

Terrible service drove me to switch doctors

Scheduling a consultation with a physician here was incredibly challenging. As a result, I decided to switch healthcare providers and was able to secure an immediate appointment with a new doctor on the same day.

Simple and effective product

Satisfactory