Grove Road Surgery

Hard to get face-to-face appointments when needed

I believe this GP practice warrants further scrutiny. A family member required post-surgical follow-up care, and whilst the practice identified a need for review, obtaining a face-to-face appointment proved impossible, which seemed unreasonable. Additionally, another family member received a diagnosis but treatment was not initiated promptly. During a telephone consultation, I investigated the situation and was concerned to find that no treatment plan had been started, with only dietary advice offered initially. After several months, medication was eventually prescribed. I am disappointed with the standard of care provided. Furthermore, I noticed the practice appeared to rely on translation software rather than utilising the dedicated NHS translation services that should be available. I was also troubled to learn through media reports that a clinician from this practice had faced professional suspension. In my view, general practice should involve thorough assessment and investigation of patient health rather than premature referrals to emergency services for non-urgent matters. General practitioners serve as gatekeepers who should refer appropriately to specialists; emergency departments are for life-threatening situations. When symptoms persist over an extended period, emergency services typically advise patients to seek GP care, which my family member attempted to do, yet suitable appointments were unavailable. I have suggested my family member consider registering elsewhere, as I do not feel the care received here has been adequate. Patients deserve to be treated with proper care and attention, not as subjects for experimentation.

Felt listened to and well supported

The experience was excellent and highly satisfactory.

Always gets the help I need here

I consistently get the assistance I require, which is everything I could hope for. Excellent team and care experience x

Friendly staff who organised appointments well

I had a very friendly experience with all the staff members, as they were helpful and organised with my appointments. I consistently received reminders before my visits, and I was very satisfied with the care I received.

Friendly reception made the visit pleasant

Excellent

Reception staff dismissive during difficult family time

The care provided fell short of expectations and contributed to a difficult experience during a challenging time for our family. We felt the service lacked the competence and coordination we needed, resulting in considerable distress and disappointment.

Appointment letters never arrived when needed

I had a very disappointing experience at this practice. My family and I have decided to switch to another surgery. When I received treatment and continued to experience issues, I felt the response was dismissive. Despite being unwell, I was unable to get a timely appointment and had to wait several weeks. Additionally, I was referred for tests but did not receive the expected correspondence or appointment details, which created further frustration. Overall, this has been the most unsatisfactory healthcare experience my family and I have encountered.

Long-term patient treated with genuine kindness

I have been attending this practice for more than two decades. The staff have consistently demonstrated kindness and helpfulness throughout my time as a patient.

Friendly receptionists and quick appointment access

I have consistently had a positive experience with the care provided at this surgery location, and I appreciate the compassionate approach demonstrated by the clinical staff. The reception team are welcoming and organised, and I have found that routine appointments are typically available within a reasonable timeframe. Same-day urgent appointments can usually be arranged if you contact the surgery early in the morning. I would suggest this practice to anyone seeking a surgery where the team demonstrates friendliness, kindness, and clinical competence.

Quick responses and genuine attentiveness to patients

The practice demonstrated a prompt approach to addressing questions raised during consultations, with the clinicians showing genuine attentiveness to the patient's overall condition and circumstances.

Helpful staff made the difference

Excellent medical practice. The entire team demonstrates helpfulness and friendliness. I'm very pleased to have this surgery as my healthcare provider.

Staff listened and took time with me

Excellent service! The team members are friendly, pleasant and supportive. They demonstrate genuine concern for my wellbeing and consistently provide assistance whenever needed. I am very grateful for the outstanding and attentive care that has been offered to me. Thank you very much.

Helpful team who really listened to concerns

Excellent care provided by the whole team, especially the clinician who is always very professional, kind and informative. We are very fortunate to have such dedicated staff members in the community.

Easy to book appointments at this surgery

Excellent medical practice. I have been a patient for approximately two years. Appointments are straightforward to arrange, the clinical staff are highly skilled, and the health guidance provided is of high quality.

Friendly staff made the appointment easy

The service provided was welcoming and conducted in a professional manner.

Friendly staff who actually listen to you

I have been a patient at this practice for a considerable time and can genuinely say that the entire team demonstrates politeness and warmth. The clinical staff have consistently provided excellent support with my various health concerns, and I am very grateful for their assistance.

Felt genuinely listened to and cared for

Honestly the best GP surgery I've been registered to in a long while. Even when I relocated, I was still travelling to this practice because the clinical staff really seem to want to help. 5/5

Appointment mix-up caused unnecessary disruption

I had an appointment scheduled for this afternoon with the doctor regarding concerns about my baby's health condition and my post-operative recovery. However, I was initially directed to the wrong department and subsequently informed that I should return on a different day as the available slot was too early for my needs. This meant my husband had to take time off work to attend the appointment and arrange childcare for my other child. I'm uncertain about how this scheduling error occurred, but I found the experience frustrating and inconvenient for my family.

Friendly reception staff made all the difference

Wonderful staff members

Welcoming reception staff made me feel valued

I have been a patient at this surgery for over 17 years, and throughout that time I have found the team to be professional and helpful. The senior clinician has been excellent, and the wider staff have consistently demonstrated the same high standards. The reception team are welcoming and understanding, and when I attended for my routine vaccination, the clinical staff member was both professional and supportive. I am grateful for all the care and services provided by the practice.