Grove Road Surgery

Medication shortages and impossible appointment slots

Poor service at this practice. The medical staff regularly fail to dispense complete prescriptions each month. Appointments are extremely difficult to obtain, yet the practice frequently makes contact regarding other matters that seem unnecessary.

Friendly staff made appointments easy to get

This is the best primary care practice I have experienced in London. The team members are welcoming and consistently willing to assist. The clinical staff demonstrate professionalism and a helpful approach. Emergency slots can be readily obtained in the mornings, and routine appointments are regularly accessible as well. My overall experience at this practice has been excellent. I have been a patient for several years.

Supportive care after my injury

The practice proved to be very approachable and provided excellent support throughout my recovery from a bone injury.

New team has transformed the practice

Excellent practice, with a newer cohort of medical professionals who demonstrate considerable dedication and have significantly improved the overall patient experience at this surgery.

E-consult form made appointments straightforward

I have been a patient at this practice for over six years. Throughout my time here, I have found the communication from the practice to be excellent. Appointments have consistently been available promptly, and I have been directed to suitable services when needed. The clinical and administrative team have demonstrated professionalism and kindness in all my interactions. The online consultation system has proven to be a particularly effective and streamlined method of contacting a healthcare professional.

Long-standing practice with genuine personal care

This practice has been caring for both myself and my spouse for over three decades, and they have consistently delivered excellent care. They provide genuine, attentive service in a traditional manner. The staff are compassionate, competent and meticulous in their approach.

Professional help with clear advice given

Highly recommended Received professional assistance and helpful guidance

Staff were attentive and took time to listen

I am satisfied with all members of the team for delivering excellent care. They demonstrate great commitment, and I hope they maintain this high standard of service going forward. Their efforts are much appreciated.

Helpful advice and kind reception staff

Excellent healthcare professional who consistently provides sound guidance. The reception team members are exceptionally friendly, courteous, and professional in their manner. I would confidently recommend this practice to anyone seeking medical care.

Welcoming practice for Spanish-speaking patients

My time with this practice has consistently been positive and I feel fortunate to have access to their services. I would like to see improved support for Spanish-speaking patients who are registered there, as this would help them manage their health more effectively and make better use of the services available, particularly given the significant number of Spanish speakers in the local area.

Helpful staff made the difference

I appreciate your assistance.

Reception staff made booking appointments straightforward

This GP surgery is fantastic. I have been with them for over 10 years. The clinical staff are great and I always feel listened to and given reassurance when I need it, especially regarding my family's health concerns. I have no problems when booking appointments, and the reception team are always helpful and professional. My deepest thanks and gratitude to this practice.

Consistent care and attentive listening here

I consistently have appointments with the same clinician, which is my preference. This healthcare professional demonstrates strong clinical skills and takes time to listen attentively to my concerns while responding appropriately to what I need. The front desk staff are equally impressive, and I feel well-supported throughout my experience at this practice.

Staff were helpful and quite efficient

The team demonstrated a helpful and efficient approach to their work.

Reception staff were helpful and friendly

The service is quite satisfactory.

Easy booking and helpful service overall

It was straightforward to arrange an appointment with the practice. I was satisfied with the care I received.

Staff were helpful and supportive throughout

This surgery has provided excellent care for me and my family. The staff have been consistently supportive and helpful whenever I have needed assistance. I am very grateful for the professional service received from all the clinicians and team members at the practice. Thank you all for your dedication and support.

Friendly staff made me feel welcome

This is an excellent practice with welcoming and helpful staff members who are very approachable and kind.

Poor communication about test results and follow-up

The clinicians at this practice are not meeting my expectations. I have found them to be unreliable, with poor communication among the team and what appears to be limited knowledge in their field. Following two MRI scans, I had to contact the practice to enquire about my results as I was not informed they were available. On both occasions, I requested an explanation of the results and guidance on next steps. However, I felt the clinician struggled to interpret the report and had difficulty with the terminology. I was subsequently referred to the hospital for clarification, and then directed to a specialist as the clinician felt this was more appropriate. This experience has left me feeling anxious about my health and I have not gained any reassurance from attending this surgery. I am considering changing practices after three years of disappointing experiences whenever I have needed care, and I now tend to avoid attending unless absolutely necessary. Based on my interactions, I have concerns about the level of expertise demonstrated by the clinical staff.