Grove Surgery

Compassionate care for my aging parents rocks

I'm sharing my perspective on the care my aging parents have experienced recently, which has motivated me to provide feedback. This morning, I interacted with an exceptionally compassionate front desk staff member and subsequently received a prompt follow-up call within half an hour regarding my mother's accident. Such responsive attention is truly commendable, especially given the current strain on medical practices. Sincere appreciation.

Terrible service and dangerous data breach nightmare

Update... this medical practice has experienced a significant data leak... my three-year-old personal information has been compromised. When attempting to address the issue by contacting the clinic, the receptionist's sole response was "you are no longer a registered patient" before abruptly ending the call. Avoid this medical facility at all costs.

Worst medical practice ever disappointing patients

Absolutely atrocious service and conduct - During my entire five-year association with this practice, I required their assistance just once, and the physician completely failed me, squandering my time and effort. They deliberately misled me to dodge their professional responsibilities, directly contradicting their own established protocols. The most ironic aspect was that this involved documentation and verification for the local law enforcement, who were genuinely stunned when I disclosed the details.

Incredible healthcare with caring medical professionals

Incredibly kind and empathetic medical professionals. Truly top-notch physicians who provide exceptional care.

Nightmare to dream care in one visit

I came here today after a terrible experience with my previous medical procedure, and I'm thrilled to say this visit was completely different. The staff were incredibly competent and polished, yet managed to create a wonderfully relaxed atmosphere. Truly appreciate their approach.

Confusing and frustrating medical office communication

I got a notification to contact the medical practice, so I immediately dialed the number, only to be met with a recorded message stating 'the surgery is currently closed.' It's 2pm on a Wednesday, and their website clearly shows they're open until 6pm. Why are they sending out messages prompting patients to call when the office is shut? This could potentially cause unnecessary anxiety for some patients. I'm thoroughly disappointed.

Terrible healthcare service with unhelpful medical staff

I'm thoroughly frustrated with the patient care at this medical facility. In my professional capacity, I need documentation of specific childhood immunizations. Over a month ago, I submitted a request to the surgery for these records. This morning, I received a call informing me that their head nurse claims retrieving my medical information would be too labor-intensive, and they refuse to assist me. While I recognize the challenges of understaffing, if every general practice adopts such an unhelpful and dismissive approach, they'll undoubtedly struggle to recruit any future staff members.

Great care and compassion at the grove surgery

I'm aware that The Grove Surgery has faced some initial challenges even prior to the pandemic, but my recent interactions have been notably improved. Currently managing several health concerns, I've consistently received helpful telephone consultations addressing my medical needs. Both Dr Harrison and a compassionate paramedic have approached my situation with genuine care and understanding. Additionally, the reception staff have been remarkably friendly and professional, which is especially commendable given the likely stressful environment of managing potentially frustrated patients.

Negligent practice endangers patient's health repeatedly

This medical office failed to issue crucial steroid medication for my stepmother, leading to her three-day hospitalization. Unfortunately, this isn't an isolated incident, as they have previously demonstrated similar negligent behavior.

Frustrating healthcare with poor communication and service

What used to be an excellent medical practice has declined since relocating to Christchurch hospital. Communication has become nearly impossible, with phone lines seemingly unavailable and patients forced to send messages that may or may not be read by the receptionist. Obtaining an in-person consultation with a physician has become challenging, even after having a prior telephone consultation. The overall approach seems to prioritize administrative convenience over patient care, leaving me deeply concerned about the current state of this medical facility.

Frustrating customer service with endless ringing

I'm completely frustrated with their customer service. When I finally managed to get in line and reach the front of the queue, all I encountered was an endless, unanswered ringing on the phone line.

Terrible customer service and endless waiting times

Every call requires enduring a 10-20 minute hold before reaching anyone. Once you finally connect, scheduling an appointment means waiting at least a week. The customer service is absolutely abysmal.

Disappointing downgrade from a once great medical practice

Abysmal customer experience following their relocation from the previous compact office - contradictory guidance, dismissive staff, and a complete lack of empathy.

Frustrating pharmacy with incompetent and unhelpful staff

Absolutely abysmal customer service once more! Previously, they dismissed my concern about being without medication for 72 hours, and now I've encountered another frustrating issue with my prescription. Apparently, I require a blood test, which they failed to communicate beforehand. I diligently scheduled and attended the blood test at the surgery, only to discover I'm ineligible for my prescription! It's utterly ridiculous. I'd consider switching healthcare providers, but I've heard similar complaints elsewhere, leaving me feeling helpless and completely dependent on their inadequate support.

Caring staff made my healthcare experience wonderful

wonderful individuals who I'm truly appreciative of for taking such excellent care of myself and my loved ones.

Decent spot with endless waiting times

Spotless and welcoming, yet perpetually crowded to an overwhelming degree.

Worst medical experience ever at the grove surgery

I've been a patient at The Grove surgery for five years now, and it's been nothing short of a nightmare. Their customer service is abysmal, starting with the receptionist who seems impossible to reach. The wait times are consistently ridiculous - I recently visited their walk-in clinic with flu symptoms and ended up sitting there for two excruciating hours while feeling extremely ill. Initially told I'd only wait 45 minutes, the actual two-hour delay was completely unacceptable and actually worsened my condition. To make matters worse, when I developed severe chest pains two days later, they wanted me to endure another walk-in clinic wait. It's absolutely unbelievable how poorly they treat patients. I would strongly advise anyone to avoid this surgery at all costs. Even with my young children, I've always experienced excessively long wait times, and it's clear they have zero concern for patient care or well-being. I'm definitively leaving and cannot recommend this place to anyone.

Resilient practice bounces back after rocky transition

Despite initial challenges during their move, including staff changes that seemed to impact service quality, I'm pleased to report that my recent appointments have been excellent. The team has returned to their previous high standards, demonstrating the same careful attention, thoughtful guidance, and genuine empathy that I've come to appreciate.

Friendly staff make medical visits a breeze

Scheduling has always been a breeze, and the personnel are incredibly supportive and polite. It's impossible to satisfy every single individual, no matter how hard you try.

Exceptional care from compassionate medical professionals

I extend my sympathies to those who have encountered difficulties with this medical practice. From my perspective as a healthcare professional who has experienced illness, I can only offer the highest commendation. The staff have been consistently gracious and accommodating, consistently going above and beyond to assist me, even during their most hectic periods. I am profoundly grateful to all the wonderful medical personnel for their exceptional support and compassionate care. Without hesitation, I would enthusiastically endorse this medical facility to others seeking quality healthcare.